Director of Sales Enablement
Service Express
Customer Success Engineer
Outreach
full-time
Posted on:
Origin: • 🇺🇸 United States • Washington
Visit company websiteSalary
💰 $90,000 - $110,000 per year
Job Level
Mid-LevelSenior
About the role
- Serve as a trusted technical advisor—deeply understanding Outreach’s architecture, integrations, and best practices while helping customers map the platform to their business needs.
- Conduct health checks and technical audits of customer implementations, ensuring optimal configuration and proactive issue resolution.
- Lead deep-dive technical workshops with customers on advanced product features, integrations, and workflows.
- Partner with CSMs to design success plans that align Outreach with the customer’s strategic objectives.
- Collaborate closely with Product Management, Engineering, and Support to escalate critical issues, share customer insights, and influence the product roadmap.
- Create and maintain technical documentation, resources, and playbooks to enable both customers and internal teams.
- Champion the voice of the customer internally, ensuring that customer needs drive improvements in product and process.
- Share best practices and success stories across accounts, enabling customers to benefit from the broader Outreach community.
- Travel occasionally (up to 25%) for customer onsite visits, workshops, and strategic reviews.
Requirements
- Experience with Sales Engagement platforms, marketing automation tools, or CRM integrations (Outreach experience a strong plus).
- Strong technical knowledge of Salesforce or Microsoft Dynamics.
- 5+ years of experience supporting or consulting on enterprise SaaS solutions in a customer-facing capacity.
- Background in customer success, solutions engineering, technical consulting, or a similar role.
- Ability to travel up to 25% to meet with customers.
