Omnidian

Customer Success Manager

• As a Senior Architect at Omnidian, you will be the primary technical steward for our CRM ecosystem.
• Oversee the technical integrity of the platform.
• Lead our Agentforce strategy and architect complex communication workflows.
• Collaborate with a blended team of junior and high-skill offshore developers, ensuring that our technical debt remains low and our architectural integrity remains world-class.
• Champion the use of AI tools to multiply team velocity and maintain high-quality, refactored codebases.

Senior Architect, CRM

Data Scientist

• Lead, mentor, and grow a high-performing team of data scientists and ML engineers.
• Foster a culture of innovation, collaboration, and rapid delivery.
• Develop and execute the data science roadmap and strategy, aligned with company goals.
• Set clear priorities and measure impact against KPIs.
• Integrate predictive and prescriptive analytics into core technology and processes.
• Architect and oversee scalable, production-ready data pipelines and ML models.
• Collaborate with Engineering, Product, and Operations to prioritize and execute high-value opportunities.
• Serve as a subject matter expert in renewable energy data science.
• Represent Omnidian at industry events, conferences, and with key stakeholders.
• Advocate for best practices in data science and ML deployment.
• Engage directly with clients to understand needs, present insights, and demonstrate value.

Director of Data Science

Engineering Manager

• Drive the end-to-end integration of the Resolv technology platform with Australian-based technology and operational workflows.
• Partner with leadership to identify how technology can unlock new revenue streams and scale the Australian business efficiently.
• Do hands-on work for at least a year as the first software engineer in Australia.
• Translate complex technical roadmaps into clear, actionable business value for stakeholders, ensuring alignment between US engineering teams and Australian business objectives.
• Lead the efforts to adapt and scale our software for international markets, addressing localization, regulatory requirements, and region-specific technical challenges.
• Operate with a high degree of independence, managing technical projects and local priorities while staying deeply connected to the global engineering organization.
• Champion a strong culture fostering an environment of dignity, respect, and continuous learning.

Salesforce Developer

• Build scalable, maintainable solutions across Sales Cloud and Service Cloud using Apex, LWC, Flows, and integrations.
• Ensure code quality with best practices, bulkification, governor limit awareness, and high test coverage.
• Participate in code reviews and enforce coding standards across distributed teams.
• Refactor legacy automations into modern, event-driven workflows.
• Implement and extend Agentforce and Einstein AI to enhance workflows with autonomous, intelligent actions.
• Leverage AI-assisted development tools (GitHub Copilot, Claude Code, Agentforce vibes etc.) to increase engineering velocity.
• Build AI-augmented automations and custom GPT-powered integrations bridging Salesforce and proprietary applications.
• Support Service Cloud Voice and Omni-Channel implementations.
• Build integrations using Platform Events, Pub/Sub API, and Salesforce Event Bus, following Enterprise Integration Patterns (EIP).
• Ensure robust, decoupled, and scalable integrations between Salesforce and internal systems.
• Monitor and optimize performance, system health, and transaction volumes.
• Work with CI/CD tools like Copado or Gearset to deliver stable, predictable deployments across multiple environments.
• Maintain release quality and minimize technical debt in a fast-moving environment.
• Troubleshoot deployment issues and proactively contribute to pipeline improvements.

Program Manager

• Identify and implement operational process and tool changes to enhance productivity and customer satisfaction.
• Collaborate with operations, training, product, sales, marketing, business intelligence, and software teams to define and execute tool and process improvements.
• Monitor metrics and surface early signals of inefficiencies or opportunities for improvement.
• Establish partnerships with cross-functional teams to influence roadmaps that reduce inefficient demand and improve the customer experience.
• Contribute to problem-solving by surfacing issues and helping to develop data-informed recommendations.
• Support tracking of goals, metrics, and deliverables.
• Share insights and observations that help evolve our field service strategy and execution over time.
• Create and implement mechanisms to ensure and communicate progress, timing, and success of changes made in operational processes.

Program Operations Manager

Manager

• Forecast workload, volumes, and resource needs across customer support and related service teams
• Analyze and interpret volume and productivity data from Salesforce and BI tools
• Lead the optimization and data integrity of residential forecasting models
• Build and maintain custom capacity plans and headcount reports
• Update capacity plans monthly for accurate resource analysis
• Present monthly headcount and forecast attainment reports to the senior leadership team
• Partner with department leaders to translate new business processes into actionable headcount needs
• Collaborate with BI and Data teams to ensure data accuracy
• Identify and suggest innovative tools or methods to improve forecasting accuracy

Senior Architect, CRM

Director of Data Science

Engineering Manager

Salesforce Developer

Program Operations Manager

Capacity Planning Manager