Director, Field Service Delivery

Omnidian

Director of Field Service Delivery ensuring service operations at Omnidian align with speed and quality. Leading the execution of core service delivery through optimized scheduling and dispatch.

Posted 7/14/2026full-timeRemote • California • 🇺🇸 United StatesLead💰 $124,800 - $156,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in optimizing field service operations, focusing on dispatch and routing efficiency, financial management, and leadership in service delivery. Proven ability to manage multi-channel dispatch networks and drive operational excellence in a fast-paced environment.

Highest-signal resume keywords

Field Service Management (FSM)Operational LeadershipDispatch & Routing OptimizationFinancial ManagementService Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational FluencyResource OptimizationBudget ManagementCost-Efficiency StrategiesTechnical Operations Management

Soft Skills

LeadershipCollaborationCommunication

Industry Keywords

Field ServiceService DeliveryTechnical OperationsDistributed Dispatch NetworksThird-Party Fulfillment

About the role

Key responsibilities & impact

Reporting directly to the VP of Field Service, the Director of Field Service Delivery is the key operational leader responsible for the physical execution of our service mission.
You will own the "Last Mile" of our business, ensuring that our field service operations are synonymous with speed, safety, and uncompromising quality.
This role is focused on optimizing and running a world-class service delivery engine that harmonizes the scheduling and dispatch of internal Direct Technician teams with external Field Service Partners (FSPs) to meet our aggressive growth OKRs.

Requirements

What you’ll need

7-10 years of progressive leadership experience in Field Service, Service Delivery, or Technical Operations, with a track record of managing distributed, multi-channel dispatch or fulfillment networks.
Proven success in operational scale, specifically managing service delivery through the transition from third-party fulfillment to blended internal employee dispatch models.
Strong Operational Fluency in Dispatch & Routing: Practical experience with Resource Optimization and the implementation/utilization of modern Field Service Management (FSM) platforms.
Financial Management: Experience managing operational budgets, tracking unit-level economics, and driving cost-efficiencies in labor and logistics.
Education: Bachelor's degree in Business, Operations, Engineering, or a related technical field.

Benefits

Comp & perks

Comprehensive Health Coverage: Your well-being is our priority. We cover 100% of health insurance monthly premiums for employees and 50% for your dependents.
Performance Bonus: Exceptional work deserves exceptional rewards. You’ll be eligible for bonuses that reflect your contributions to our collective success.
Equity Stake: We offer stock options so you can share in the long-term value you help create as we shape the future together.
Continuous Growth: We are a learning organization. To support your evolution, we provide up to $500 in annual learning reimbursement for courses, certifications, or conferences.
Family medical, dental, vision, disability, 401(k) administration and $1k match per year.
12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years.