Omilia - Conversational Intelligence

Consultant

• Perform Live Demos: Conduct live demonstrations of Omilia’s conversational AI platform, showcasing its capabilities, features, and value to prospects and customers.
• Custom Demo Development: Create tailored demos for key prospects, addressing their specific use cases and business needs, and demonstrating how Omilia's solutions can solve their challenges.
• Consultative & Technical Selling: Engage in consultative and technical discussions with prospects to understand their requirements, map solutions to their needs, and position Omilia as a leader in the Conversational AI space.
• Support Sales Executives: Work directly with multiple key account sales executives, providing pre-sales support to help drive new business and close deals.
• Scope Customer Requirements: Collaborate with prospects to define and scope requirements, aligning business and technical needs, and working with the pre-sales team to develop proposals, statements of work (SOW), and other technical documentation.
• Proposal Creation: Assist in crafting compelling, tailored proposals and solutions that address customer needs, ensuring alignment with the technical and operational capabilities of Omilia's platform.
• Cross-Departmental Collaboration: Partner with Product, Marketing, and Sales teams to share insights from customer engagements, helping to shape product features, develop marketing strategies, and build Omilia’s thought leadership in the Conversational AI space.
• Customer Success Support: Partner with customers to unlock the full business value of Omilia’s platform, driving adoption, expansion, and long-term satisfaction.
• Market Insights & Feedback: Provide insights to the product and marketing teams based on customer interactions and market trends to help shape product development and marketing strategy
• Continuously building and maintaining relationships with key stakeholders in each sales cycle, including executive, financial, technical decision makers and influencers within each of our prospects.
• This position may require significant travel up to 20% of the time, including overnight travel.
• Technical Sales Engineering
• Review customer and prospect use cases to see how to address those use cases with Omilia technology and services
• Consult with customers and prospects regarding strategies to integrate their systems with Omilia technology and services
• Work with Omilia Product team to solution use cases not addressed by current Omilia technology and services
• Edit RFP responses to ensure that Omilia technology and services are described correctly
• Technical Customer Discovery
• Map customer use cases to existing Customer Journeys approved by Product and Delivery
• Collaborate with customers, prospects, Product, and Delivery to propose new (custom) Customer Journeys to meet use cases not addressed by approved Customer Journeys
• Edit Scopes of Work to ensure that Omilia technology and services are described correctly
• Technical Software Demonstration
• Show customers how to develop applications using Omilia technology and services

Solution Consultant

Business Development Rep

• Own end-to-end new business development for enterprise and mid-market customers in Brazil
• Identify, qualify, and close new opportunities through proactive prospecting, networking, and market outreach
• Lead customer discovery sessions to understand business challenges, buying processes, and decision criteria
• Develop compelling value propositions and business cases tailored to Brazilian market needs
• Manage complex, multi-stakeholder sales cycles from initial engagement through contract execution
• Build and maintain accurate pipeline forecasts and activity tracking in CRM systems
• Partner & Reseller Development
• Identify, recruit, and onboard local reseller, systems integrator, and strategic partners
• Define and execute a partner go-to-market strategy aligned with company growth objectives
• Enable partners through training, joint pipeline development, co-selling, and deal support
• Establish joint business plans, revenue targets, and success metrics with key partners
• Serve as the primary point of contact for partner relationships in Brazil
• Ensure alignment between direct and partner-led sales motions to avoid conflict and maximize coverage
• Market Expansion & Strategy
• Develop deep understanding of the Brazilian market, competitive landscape, and regulatory considerations
• Provide market feedback to product, marketing, and leadership teams to influence roadmap and positioning
• Represent the company at industry events, conferences, and partner forums in Brazil
• Collaborate with marketing on local campaigns, events, and demand generation initiatives
• Contribute to regional and global growth planning and strategic initiatives

Director of Business Development

Sales Engineer

• Design, build, and maintain high-impact product demos that showcase Omilia’s conversational AI platform across voice and digital channels.
• Customize demos to reflect customer-specific use cases, industries (e.g., insurance, banking, retail), and operational environments.
• Ensure demos highlight Omilia’s strengths in control, reliability, scalability, and enterprise readiness.
• Continuously evolve demo content to reflect new product features, roadmap updates, and market feedback.
• Partner with Account Executives throughout the sales cycle, from discovery through proof points and final presentations.
• Deliver live demos to technical and non-technical stakeholders, including executives, IT leaders, and contact center operators.
• Support technical deep dives, architecture discussions, and solution validation sessions when needed.
• Understand customer requirements and map them to Omilia’s platform capabilities.
• Configure conversational flows, integrations, and AI components to simulate real production scenarios.
• Explain complex AI concepts (NLU, ASR, orchestration, LLM usage, guardrails) in clear, business-relevant terms.
• Provide feedback to Product and Engineering based on demo usage and customer reactions.
• Help standardize demo best practices, documentation, and reusable assets.
• Contribute to internal enablement by training sales teams on how to position and leverage demos effectively.

General Counsel

• Manage routine legal requests, including:
• Mutual and unilateral NDAs
• Template-based customer and vendor agreements
• Signature packets and execution logistics
• Maintain Omilia’s contract library and document repository, including:
• Version control and filing
• Template administration and updates
• Tracking executed agreements and amendments
• Perform first-pass reviews of templated agreements to confirm alignment with approved playbooks and escalation criteria.
• Integrate redlines and perform document clean-up following attorney review.
• Support legal intake, workflow tracking, and prioritization of requests from commercial and operational teams.
• Act as a liaison between business teams (sales, product, operations) and legal, ensuring requests are properly scoped before escalation.
• Assist with diligence preparation and document coordination in connection with financings, IPO readiness, or acquisition processes.
• Support administration of privacy, data protection, and security documentation (e.g., DPAs, security exhibits), under attorney supervision.

Legal Counsel, SaaS, Operations

Revenue Operations

• **Key Responsibilities:**
• **Salesforce Configuration and Management:**
• - Implement Salesforce configuration changes (Flow, fields, lightning pages, dynamic layouts, actions, Products & Price Books, custom objects, email alerts, custom settings, record types, approval processes, dashboards and reports).
• - Manage user and license administration, including new user setup, deactivation, roles, and permissions.
• - Gather user and stakeholder requirements, translating them into scalable, best-practice solutions with a focus on exceptional user experience.
• - Manage sandbox environments, including testing and deployment.
• - Ensure seamless technical and business alignment of third-party integrations with existing systems.
• - Perform proactive system maintenance (Security Reviews, Release Updates, Health Checks).
• - Troubleshoot Salesforce issues and serve as the primary contact for user support.
• **Data Hygiene and CRM Best Practices:**
• - Ensure data accuracy and security within Salesforce, including management of backup tools and integrations.
• - Enforce data entry standards and monitor CRM hygiene to ensure data quality from Sales teams.
• - Conduct regular audits of Salesforce data and implement validation rules and automations to secure quality, accuracy, and completeness of data.
• - Develop and share CRM usage best practices to help sales reps maintain accurate records.
• **Training and Support:**
• - Work in close cooperation with the Sales & Partner Enablement teams to provide onboarding training for new hires, as well as ongoing training and support for the sales team on Salesforce and other RevOps tech stack tools.
• - Create user-friendly training materials, tutorials, and reference guides to enhance tool adoption and proficiency.
• - Serve as a key resource for answering questions and troubleshooting revenue operations tool issues.
• - Develop and maintain technical documentation for Salesforce processes and configurations ensuring it is user-friendly and always up-to-date.
• **Reporting and Analytics:**
• - Build and maintain Salesforce reports and dashboards across stakeholders from company Leadership to department heads, providing insights and actionable KPIs into a variety of metrics covering Sales performance and forecasting accuracy, Pipeline health, Target attainment, and CRM usage.
• - Analyze data and usage trends to proactively identify areas for sales process improvement.
• - Develop and manage regular reporting cadence for KPIs and operational metrics, ensuring data accuracy and relevance.

Salesforce, Revenue Operations Specialist

Research Scientist

• - The primary focus is the research, development, and implementation of robust TTS and Voice Cloning systems for global expansion into new and diverse locales, covering the entire speech synthesis pipeline.
• - This role requires end-to-end involvement in launching TTS for new languages, ensuring quality and scalability across all stages.
• - Conduct thorough language analysis, phonetic/phonology studies, and define the phoneme set for new target languages. Design and implement the lexicon and G2P (Grapheme-to-Phoneme) development process to ensure accurate pronunciation modeling.
• - Actively participate in the initial stages of voice creation projects: Assist in voice talent selection to meet aesthetic and linguistic requirements. Collaborate on corpus design, defining sentence structure and coverage, and overseeing the corpus creation, recording, and quality review process. Cooperate on voice style design to define the desired emotional and speaking characteristics for the synthetic voice.
• - Lead TTS model training/evaluation for multiple languages, ensuring high-quality synthesis and speaker consistency. Adapt or extend current TTS Voices data flow/pipeline for new languages and actively contribute to developing/training new models. Conduct rigorous listening tests (e.g., MOS score evaluation) and error analysis to drive model improvements, collaborating closely with internal listening testers.
• - Conduct applied research into low-resource voice adaptation and few-shot voice cloning techniques to rapidly deploy high-quality new voices across various markets.
• - Work closely with MLOps and engineering teams to transition successful models into a low-latency, high-scale production environment for global deployment. Prototype new research ideas and optimize existing model architectures for real-world performance.
• - Actively participate in Agile software development processes, including sprint planning, daily stand-ups, and retrospectives to ensure timely and high-quality deliverables. Work closely with cross-functional teams, including product managers, designers, and other engineers, to gather requirements and ensure alignment on project goals. Participate in project planning, including research and development. Contribute to the backlog of tasks with improvements and suggestions. Implement Proof of Concepts (PoC) to introduce new solutions and ideas to the team. Effectively manage time and meet deadlines.
• - Meet regularly with the line manager to review progress. Manage issue resolution and critically escalate. Work effectively with other teams, units, and departments. Manage issues with clarity and ensure effective information flow and team working. Support organization's other priority activities, when necessary. Act as an Omilia ambassador.

Middle Applied Scientist – Multilingual Voice, Voice Cloning

Engineer

• We are seeking an ASR Engineer to join our Solution Delivery team.
• You will be part of a talented software team that delivers the latest in Conversational AI and Virtual Agent technologies, bringing advanced voice-driven solutions to enterprises across the world.
• As part of this team, you will be trained on Omilia's Conversational AI platform and Speech-to-Text suite, working with cutting-edge technologies in signal processing and speech recognition.
• Audio signal processing, corpus processing & management, text normalization.
• Language modeling: training, evaluating, and optimizing language models for voice-enabled Conversational AI applications.
• Data augmentation for Language Models using various approaches including Generative AI.
• Phonetic lexicon curation.
• Developing and optimizing acoustic models for various languages, environmental conditions, and channels.
• Analyzing performance and optimizing existing Voice Activity Detection (VAD) models.
• Working with individuals from diverse backgrounds to analyze requirements and customize the ASR solution to enhance application performance.