Omilia - Conversational Intelligence

Compliance

• Manage the lifecycle of our foundational frameworks (ISO 27001, SOC 2, HIPAA, DORA). Ensure controls are effective year-round in OneTrust.
• Audit Captain: Coordinate external audits with our GRC Operations and Program Coordinator. You co-manage the timeline, prep the stakeholders, and ensure the evidence room is ready before the auditor asks.
• Lead our operational readiness for digital regulations such as the EU AI Act and the EU Data Act. Work with Legal to understand the law, then work with our teams to build the technical controls.
• Translate "compliance-speak" into plain English. When you talk to Sales, you talk about trust and revenue. When you talk to Engineering, you talk about efficiency.
• Proactively work with department heads to solve blockers. If a security control slows down a product launch, you help design a frictionless, compliant alternative.
• Facilitate risk workshops that focus on real business impacts (e.g., "Supply Chain Failure") rather than theoretical checklist risks.

Compliance Manager

Account Executive

• Qualify and secure new customer and partner opportunities by accurately assessing technical feasibility and business value.
• Lead the preparation and delivery of proposals, RFP responses, business discussions, technical presentations, and product demonstrations, ensuring alignment with customer requirements and Omilia’s solutions.
• Facilitate a seamless transition from pre-sales to implementation by providing comprehensive knowledge transfer and ensuring clear communication of project scope and requirements.
• Act as a trusted technical advisor to prospective customers, developing a deep understanding of their business challenges and goals, and articulating the value of Omilia’s advanced contact center solutions.
• Proactively identify customer needs and build compelling business cases to overcome objections and drive solution adoption.
• Protect Omilia’s interests by qualifying opportunities and avoiding engagements where technical challenges outweigh long-term partnership value.
• Gather and relay valuable customer feedback and field data to Product Management, supporting the ongoing development and direction of Omilia’s software platform.
• Provide continuous knowledge transfer to the Sales Team and newly hired Sales Engineers, highlighting technical aspects and competitive positioning of Omilia’s solutions.
• Build and maintain strong relationships with key stakeholders throughout the sales cycle, including executive, financial, and technical decision makers.
• Travel as required (up to 20%), including overnight, to support business development and customer engagement activities.

Account Executive, DACH

Security Analyst

• We are seeking a highly capable and pragmatic Senior Product Security Analyst to safeguard our products, platforms, and customers as we scale.
• This is a senior individual contributor role with clear accountability and decision-making authority, responsible for independently identifying, assessing, and driving resolution of security risks across the product lifecycle.
• Reporting to the Director, Product Security, you will act as the primary application and product security owner for assigned products, partnering closely with engineering, product management, cloud, and platform teams.
• You will embed application-focused security practices into design and delivery, exercise sound technical and risk judgment in release decisions, and play a key role in advancing the maturity, consistency, and resilience of our product security capabilities in a fast-growing environment.
• Act as the primary application and product security partner for assigned products and services, owning end-to-end security reviews from design through release.
• Lead application-focused security assessments, including architecture reviews, threat modeling, and secure design validation for APIs, microservices, and SaaS platforms.
• Independently assess security risk and approve, delay, or block releases when required, escalating decisions where business urgency or customer commitments necessitate alignment.
• Provide authoritative, risk-based guidance to engineering teams, helping them understand not just what needs to be fixed, but also include security and risk context.
• Own vulnerability triage and prioritization for assigned products, ensuring findings are contextualized based on exploitability, exposure, and business impact.
• Interpret results from application security testing activities (SAST, DAST, SCA, manual reviews), translating technical findings into actionable remediation guidance.
• Monitor relevant external threats, attack techniques, and vulnerability trends, proactively assessing applicability to products and platforms.
• Support investigation and remediation of product- and application-related security incidents.
• Partner with engineering, platform, and cloud teams to embed secure-by-design practices into the SDLC, with a strong emphasis on application-layer controls.
• Apply hands-on technical judgment to validate engineering assumptions, challenge risk decisions, and ensure security controls are implemented effectively.
• Contribute to the evolution of application security standards, guardrails, and review practices that scale across multiple product teams.
• Support alignment of application and product security practices with applicable frameworks such as PCI DSS and GDPR, focusing on practical security outcomes rather than checkbox compliance.
• Translate internal controls into actionable engineering requirements and support evidence collection for audits and assessments as needed.
• Coordinate and support penetration testing, bug bounty programs, and third-party security assessments, ensuring timely remediation and risk closure.
• Build trusted, durable relationships with product, engineering, cloud, platform, and CGRC teams.
• Clearly articulate security risk, trade-offs, and remediation options to both technical and non-technical stakeholders.
• Contribute to the long-term maturity of the product and application security program through pattern recognition, continuous improvement, and shared learning.

Senior Product Security Analyst

Accountant

• - Maintain accurate financial records and ensure compliance with local tax regulations.
• - Prepare monthly, quarterly, and annual financial reports.
• - Manage accounts payable and receivable.
• - Assist with budgeting, forecasting, and financial planning.
• - Liaise with auditors, tax advisors, and internal stakeholders.
• - Monitor financial transactions and reconcile bank statements.
• - Support financial process improvements and automation efforts.

Consultant

• Perform Live Demos: Conduct live demonstrations of Omilia’s conversational AI platform, showcasing its capabilities, features, and value to prospects and customers.
• Custom Demo Development: Create tailored demos for key prospects, addressing their specific use cases and business needs, and demonstrating how Omilia's solutions can solve their challenges.
• Consultative & Technical Selling: Engage in consultative and technical discussions with prospects to understand their requirements, map solutions to their needs, and position Omilia as a leader in the Conversational AI space.
• Support Sales Executives: Work directly with multiple key account sales executives, providing pre-sales support to help drive new business and close deals.
• Scope Customer Requirements: Collaborate with prospects to define and scope requirements, aligning business and technical needs, and working with the pre-sales team to develop proposals, statements of work (SOW), and other technical documentation.
• Proposal Creation: Assist in crafting compelling, tailored proposals and solutions that address customer needs, ensuring alignment with the technical and operational capabilities of Omilia's platform.
• Cross-Departmental Collaboration: Partner with Product, Marketing, and Sales teams to share insights from customer engagements, helping to shape product features, develop marketing strategies, and build Omilia’s thought leadership in the Conversational AI space.
• Customer Success Support: Partner with customers to unlock the full business value of Omilia’s platform, driving adoption, expansion, and long-term satisfaction.
• Market Insights & Feedback: Provide insights to the product and marketing teams based on customer interactions and market trends to help shape product development and marketing strategy
• Continuously building and maintaining relationships with key stakeholders in each sales cycle, including executive, financial, technical decision makers and influencers within each of our prospects.
• This position may require significant travel up to 20% of the time, including overnight travel.
• Technical Sales Engineering
• Review customer and prospect use cases to see how to address those use cases with Omilia technology and services
• Consult with customers and prospects regarding strategies to integrate their systems with Omilia technology and services
• Work with Omilia Product team to solution use cases not addressed by current Omilia technology and services
• Edit RFP responses to ensure that Omilia technology and services are described correctly
• Technical Customer Discovery
• Map customer use cases to existing Customer Journeys approved by Product and Delivery
• Collaborate with customers, prospects, Product, and Delivery to propose new (custom) Customer Journeys to meet use cases not addressed by approved Customer Journeys
• Edit Scopes of Work to ensure that Omilia technology and services are described correctly
• Technical Software Demonstration
• Show customers how to develop applications using Omilia technology and services

Solution Consultant

Business Development Rep

• Own end-to-end new business development for enterprise and mid-market customers in Brazil
• Identify, qualify, and close new opportunities through proactive prospecting, networking, and market outreach
• Lead customer discovery sessions to understand business challenges, buying processes, and decision criteria
• Develop compelling value propositions and business cases tailored to Brazilian market needs
• Manage complex, multi-stakeholder sales cycles from initial engagement through contract execution
• Build and maintain accurate pipeline forecasts and activity tracking in CRM systems
• Partner & Reseller Development
• Identify, recruit, and onboard local reseller, systems integrator, and strategic partners
• Define and execute a partner go-to-market strategy aligned with company growth objectives
• Enable partners through training, joint pipeline development, co-selling, and deal support
• Establish joint business plans, revenue targets, and success metrics with key partners
• Serve as the primary point of contact for partner relationships in Brazil
• Ensure alignment between direct and partner-led sales motions to avoid conflict and maximize coverage
• Market Expansion & Strategy
• Develop deep understanding of the Brazilian market, competitive landscape, and regulatory considerations
• Provide market feedback to product, marketing, and leadership teams to influence roadmap and positioning
• Represent the company at industry events, conferences, and partner forums in Brazil
• Collaborate with marketing on local campaigns, events, and demand generation initiatives
• Contribute to regional and global growth planning and strategic initiatives

Director of Business Development

Sales Engineer

• Design, build, and maintain high-impact product demos that showcase Omilia’s conversational AI platform across voice and digital channels.
• Customize demos to reflect customer-specific use cases, industries (e.g., insurance, banking, retail), and operational environments.
• Ensure demos highlight Omilia’s strengths in control, reliability, scalability, and enterprise readiness.
• Continuously evolve demo content to reflect new product features, roadmap updates, and market feedback.
• Partner with Account Executives throughout the sales cycle, from discovery through proof points and final presentations.
• Deliver live demos to technical and non-technical stakeholders, including executives, IT leaders, and contact center operators.
• Support technical deep dives, architecture discussions, and solution validation sessions when needed.
• Understand customer requirements and map them to Omilia’s platform capabilities.
• Configure conversational flows, integrations, and AI components to simulate real production scenarios.
• Explain complex AI concepts (NLU, ASR, orchestration, LLM usage, guardrails) in clear, business-relevant terms.
• Provide feedback to Product and Engineering based on demo usage and customer reactions.
• Help standardize demo best practices, documentation, and reusable assets.
• Contribute to internal enablement by training sales teams on how to position and leverage demos effectively.

General Counsel

• Manage routine legal requests, including:
• Mutual and unilateral NDAs
• Template-based customer and vendor agreements
• Signature packets and execution logistics
• Maintain Omilia’s contract library and document repository, including:
• Version control and filing
• Template administration and updates
• Tracking executed agreements and amendments
• Perform first-pass reviews of templated agreements to confirm alignment with approved playbooks and escalation criteria.
• Integrate redlines and perform document clean-up following attorney review.
• Support legal intake, workflow tracking, and prioritization of requests from commercial and operational teams.
• Act as a liaison between business teams (sales, product, operations) and legal, ensuring requests are properly scoped before escalation.
• Assist with diligence preparation and document coordination in connection with financings, IPO readiness, or acquisition processes.
• Support administration of privacy, data protection, and security documentation (e.g., DPAs, security exhibits), under attorney supervision.

Legal Counsel, SaaS, Operations

Revenue Operations

• **Key Responsibilities:**
• **Salesforce Configuration and Management:**
• - Implement Salesforce configuration changes (Flow, fields, lightning pages, dynamic layouts, actions, Products & Price Books, custom objects, email alerts, custom settings, record types, approval processes, dashboards and reports).
• - Manage user and license administration, including new user setup, deactivation, roles, and permissions.
• - Gather user and stakeholder requirements, translating them into scalable, best-practice solutions with a focus on exceptional user experience.
• - Manage sandbox environments, including testing and deployment.
• - Ensure seamless technical and business alignment of third-party integrations with existing systems.
• - Perform proactive system maintenance (Security Reviews, Release Updates, Health Checks).
• - Troubleshoot Salesforce issues and serve as the primary contact for user support.
• **Data Hygiene and CRM Best Practices:**
• - Ensure data accuracy and security within Salesforce, including management of backup tools and integrations.
• - Enforce data entry standards and monitor CRM hygiene to ensure data quality from Sales teams.
• - Conduct regular audits of Salesforce data and implement validation rules and automations to secure quality, accuracy, and completeness of data.
• - Develop and share CRM usage best practices to help sales reps maintain accurate records.
• **Training and Support:**
• - Work in close cooperation with the Sales & Partner Enablement teams to provide onboarding training for new hires, as well as ongoing training and support for the sales team on Salesforce and other RevOps tech stack tools.
• - Create user-friendly training materials, tutorials, and reference guides to enhance tool adoption and proficiency.
• - Serve as a key resource for answering questions and troubleshooting revenue operations tool issues.
• - Develop and maintain technical documentation for Salesforce processes and configurations ensuring it is user-friendly and always up-to-date.
• **Reporting and Analytics:**
• - Build and maintain Salesforce reports and dashboards across stakeholders from company Leadership to department heads, providing insights and actionable KPIs into a variety of metrics covering Sales performance and forecasting accuracy, Pipeline health, Target attainment, and CRM usage.
• - Analyze data and usage trends to proactively identify areas for sales process improvement.
• - Develop and manage regular reporting cadence for KPIs and operational metrics, ensuring data accuracy and relevance.