Omilia - Conversational Intelligence

Consultant

• Own the technical pre-sales motion for selected new-logo deals from discovery and architecture assessment through solution design, POC, effort estimates, RFP/RFI response, and technical close
• Serve as the definitive technical authority on Omilia's platform and ensure proposals are architecturally sound, technically deliverable, and accurately scoped
• Build trusted-advisor relationships with technical decision-makers and enterprise architects
• Develop differentiated solution narratives addressing prospects' environments, constraints, and automation objectives
• Collaborate with Demo Engineers on impactful, customised demonstrations
• Own technical RFP/RFI sections and coordinate input from Product, Engineering, Security, Compliance, and Professional Services
• Maintain current knowledge of legacy IVR, CCaaS, and conversational AI competitors
• Lead technical discovery and architecture assessments covering telephony, CRM/backend integrations, data flows, security, compliance, and channel strategy
• Develop tailored proposals mapping Omilia products to prospect use cases and technical environments
• Own POC lifecycles, define success criteria, coordinate delivery resources, and present ROI and deployment-readiness results
• Maintain demo environments, reusable RFP content, technical repositories, and solution templates
• Advise IT architects, platform owners, security teams, and C-level technology stakeholders throughout sales cycles
• Quantify technical benefits including call deflection, AHT reduction, CSAT improvement, agent savings, and compliance-risk mitigation
• Develop competitive battle cards and displacement strategies; participate in competitive evaluations
• Support deal strategy, technical qualification, stakeholder mapping, and transition from pre-sales to delivery
• Maintain records in Salesforce and internal knowledge systems
• Travel within Latin America and occasionally internationally up to 30% of the time

Solution Consultant

Account Manager

• Own the strategy for recruiting and developing strategic partners across the UK region
• Build a partner-sourced and partner-influenced pipeline contributing to UK revenue targets
• Enable, certify, and equip partners to position and sell Omilia's platform
• Own the health and performance of the UK partner portfolio, including business reviews and joint planning
• Manage partner relationships end-to-end as the primary point of contact
• Track and report partner activity and co-sell opportunities to the VP of Sales, UK
• Identify, evaluate, and recruit system integrators, technology alliances, and CCaaS partners
• Negotiate and manage partnership agreements with Legal and Finance
• Design and deliver partner onboarding, training, and certification programs
• Develop joint go-to-market plans, co-marketing, and joint pipeline generation activities
• Coordinate with Sales on partner-sourced and partner-influenced deals
• Work with Solutions Consulting on technical enablement for implementations
• Organize and lead regular partner business reviews
• Monitor partner KPIs and take corrective action
• Represent Omilia at partner and industry events across the UK
• Maintain partner and opportunity data in CRM and partner management systems
• Report partner pipeline, revenue contribution, and program health to the VP of Sales, UK

Partner Manager

• Own the strategy for recruiting and developing strategic partners across the DACH region
• Build a partner-sourced and partner-influenced pipeline contributing to DACH revenue targets
• Ensure partners are enabled, certified, and equipped to position and sell Omilia's platform
• Own the health and performance of the DACH partner portfolio through business reviews and joint planning
• Act as the primary point of contact between Omilia and its DACH partners
• Track and report partner activity and co-sell opportunities to the VP of Sales, DACH
• Identify, evaluate, and recruit system integrators, technology alliances, and CCaaS partners
• Negotiate and manage partnership agreements with Legal and Finance
• Design and deliver partner onboarding, training, and certification programs
• Develop joint go-to-market plans, co-marketing, and joint pipeline generation activities
• Coordinate partner-sourced and partner-influenced deals with Sales
• Work with Solutions Consulting on technical partner enablement
• Organize and lead partner business reviews
• Monitor partner performance against KPIs and take corrective action
• Represent Omilia at partner and industry events across DACH
• Maintain accurate data in CRM and partner management systems
• Report on partner pipeline, revenue contribution, and program health to the VP of Sales, DACH

Account Executive

• Drive new business growth for Omilia's Conversational AI platform across German, Austrian, and Swiss markets
• Own the full enterprise sales cycle from qualification through contract close
• Own individual revenue targets and deliver consistent quota attainment
• Build and maintain a qualified enterprise prospect pipeline
• Represent Omilia's value proposition to C-level and senior stakeholders
• Maintain accurate forecasting and pipeline data
• Build long-term key-account relationships and support post-close expansion
• Prospect and qualify opportunities through outbound efforts, referrals, and inbound leads
• Conduct discovery calls to understand business challenges, CX automation needs, and technical requirements
• Coordinate with Solutions Consulting and Pre-Sales teams on demonstrations and proofs of concept
• Develop and present business cases, ROI models, and proposals
• Negotiate commercial terms and contracts with Legal and Finance
• Maintain opportunity, forecast, and activity data in the CRM
• Collaborate with Marketing on regional campaigns, events, and localized content
• Partner with Customer Success on account handover and onboarding
• Monitor DACH regulatory, competitive, and market dynamics
• Report pipeline health, deal risk, and revenue progress to the VP of Sales, DACH

Account Executive, DACH

Backend Engineer

• Own the design, development, and ongoing support of performance-critical C/C++ components across Omilia's platform
• Own resolution of scalability and performance issues affecting telephony and SIP systems
• Ensure effective time management and consistent delivery against deadlines
• Contribute as an integrated, collaborative team member across engineering and cross-functional teams
• Design, implement, and maintain C/C++ components with emphasis on performance, memory safety, and concurrency correctness
• Develop efficient applications for mission-critical systems geared for high availability and performance
• Debug complex, multi-threaded, low-level issues using gdb, valgrind, and/or strace
• Develop, extend, and maintain custom Asterisk modules for call handling, recording, and routing
• Patch, rebuild, and validate Asterisk core and third-party modules against security advisories and hardening requirements
• Identify performance bottlenecks and suggest improvements
• Develop with security principles in mind and scale services with a DevOps mindset
• Meet regularly with the line manager to review progress, manage issue resolution, and escalate critical issues
• Work effectively with other teams, units, and departments
• Support organisational priority activities and act as an Omilia ambassador

Senior C/C++ Engineer

NLP Engineer

• Contribute to the design, development and testing of production-grade conversational AI systems
• Work with customers to analyse and understand business requirements
• Design the application in line with established usability principles and business requirements
• Implement and test semantic models and conversation flow using machine learning and rule-based techniques
• Analyse real-life human-system dialogs, assess overall system performance and identify improvement opportunities
• Engage in QA activities, such as regression testing and end-to-end testing

Computational Linguist / Language Engineer

Analyst

• Own end-to-end design of sales compensation plans and incentive structures aligned to revenue goals.
• Own the full SPIFF programme lifecycle, from design and launch through payout and ROI retrospective.
• Own the compensation calculation, payout and reporting infrastructure.
• Own compensation plan documentation, quota assignments and plan change history.
• Align cross-functionally with Sales, Finance and Payroll on plan design, quota setting and payout accuracy.
• Model plan scenarios and payout economics before rollout.
• Recommend plan changes using performance data and market benchmarking.
• Design, build and launch SPIFF programmes, including mechanics, eligibility, targets and payout structure.
• Track SPIFF performance and report on ROI.
• Run the end-to-end compensation calculation and payout process each cycle.
• Build and maintain reporting infrastructure for accurate compensation at scale.
• Build dashboards and reports for compensation attainment, plan performance and SPIFF ROI.
• Partner with Finance on accruals, forecasting and compensation cost analysis.
• Partner with RevOps on CRM data integrity and flag design issues, payout errors or gaming risks.

Compensation Analyst

• Drive new logo ARR and expansion revenue across enterprise accounts in the United States
• Own the full sales cycle from prospecting and qualification through commercial close and contract signature
• Build and maintain a healthy, accurately forecasted pipeline
• Provide the VP of Enterprise Sales with reliable weekly revenue projections and transparent deal status
• Develop and execute territory plans across US verticals
• Map decision-making structures and align Solution Consulting and internal resources to high-value opportunities
• Serve as Omilia's senior commercial representative and trusted technical advisor for US enterprise accounts
• Build executive-level relationships and position Omilia as the platform of choice for contact centre AI transformation
• Rigorously qualify opportunities and protect Omilia's commercial interests
• Provide US market intelligence to Sales leadership, Product, and Marketing
• Define target account lists and multi-channel pipeline development strategies
• Apply MEDDIC/MEDDPICC qualification methodology
• Lead discovery, business case development, solution scoping, commercial negotiation, legal review, and contract signature
• Prepare and deliver proposals, RFP responses, technical presentations, and product demonstrations
• Identify customer needs and build business cases addressing integration complexity, compliance requirements, and total cost of ownership
• Facilitate pre-sales to implementation transitions and provide knowledge transfer to Professional Services and Customer Success
• Partner with Solution Consultants on technically credible solutions, POC qualification, RFP response strategy, and proposals
• Manage complex, multi-stakeholder deal cycles involving economic buyers, IT, procurement, legal, compliance, and executive sponsors
• Build long-term relationships with executive, financial, and technical stakeholders
• Represent Omilia at key US industry events and conferences
• Maintain knowledge of the US contact centre technology landscape and apply competitive positioning
• Relay customer feedback and field data to Product Management
• Provide knowledge transfer to Sales team and newly hired Sales Engineers
• Maintain Salesforce as the system of record
• Travel within the US up to 20% of the time, including overnight travel

Enterprise Account Executive

Manager

• Own the end-to-end activation lifecycle of regional integrators, carrier-owned distribution partners, and SI-led CCaaS deployment partners across priority LATAM markets, from initial engagement through to a productive, revenue-generating relationship.
• Drive sustainable partner-sourced pipeline growth in Brazil, Mexico, and other priority markets, ensuring the channel contributes a growing and predictable share of regional bookings against agreed targets.
• Guarantee the integrity of LATAM channel data by maintaining accurate, timely, and consistent CRM pipeline attribution for all partner-sourced opportunities, enabling reliable forecasting and partner performance reporting.
• Build and protect Omilia's reputation and field awareness within LATAM partner communities, positioning Omilia as a credible, engaged, and easy-to-work-with vendor relative to competing CCaaS and conversational AI providers.
• Act as the operational backbone of the region's distinct channel go-to-market model, ensuring the Channel Director, LATAM has the field intelligence, partner relationships, and pipeline visibility needed to make sound strategic decisions.
• Identify and escalate gaps, risks, or underperformance within the LATAM partner network before they impact regional revenue, proposing corrective action where appropriate.
• Key Responsibilities
• Support the Channel Director, LATAM in activating regional integrators, carrier-owned distribution partners, and SI-led CCaaS deployments.
• Build and nurture relationships with regional technology advisors, telecom integrators, and contact center-focused SIs in priority markets.
• Co-sell on active partner-submitted opportunities alongside the Channel Director, LATAM and Omilia Account Executives.
• Drive field awareness of Omilia within LATAM partner communities through events, training sessions, and direct engagement.
• Maintain accurate CRM pipeline attribution for LATAM partner-sourced opportunities.
• Track partner performance and engagement, flagging risks or gaps to the Channel Director, LATAM.
• Represent Omilia at regional partner and industry events to build brand visibility and generate leads.
• Other duties as assigned.

Channel Manager

Product Designer

• Act as the primary resource for conversational AI design, influencing and aligning cross-team efforts to ensure an optimal user experience and alignment with business KPIs.
• Own the end-to-end quality of conversational UX design, ensuring flows are scalable, modular, and maintainable to support future business needs.
• Drive solution optimization by analyzing conversational designs and interaction data to identify broken processes and deliver measurable performance improvements.
• Ensure design decisions are technically viable by partnering with delivery teams and translating business needs into actionable, user-centric solutions.
• Maintain benchmarking of core KPIs across features, services, and relevant domain/industry verticals to identify optimization opportunities and uphold best practice.
• Design conversational flows that are scalable, modular, and maintainable, enabling efficient adaptation to future business needs.
• Translate complex business needs into actionable, user-centric design solutions that enhance user experience and achieve organizational objectives.
• Present design concepts effectively to business teams and stakeholders, advocating for user-first principles while aligning with company goals.
• Collaborate with project delivery teams to ensure design solutions are technically viable and optimized for the existing technology stack.
• Create and maintain comprehensive documentation of design decisions, conversational systems, and user flows to facilitate team alignment and future design projects.
• Track benchmarking for core KPIs across features, services, and relevant domain/industry verticals to compare performance and identify optimization opportunities.
• Analyze existing conversational designs to identify broken processes, propose fixes, and implement optimized solutions.
• Evaluate user interactions and conversation data to uncover areas for improvement, enhancing bot performance and user satisfaction.
• Leverage insights from data analysis to drive continuous, iterative optimization of conversational experiences.
• Stay informed about the latest trends, best practices, and principles in conversational AI design to deliver cutting-edge, accessible, and functional solutions.

Conversational UX Specialist

Sales

• Own activated, field-level relationships with individual advisors, reseller reps, and BPO technology contacts across the Central territory.
• Own qualified pipeline creation from partner-submitted opportunities within the territory, not program or agreement management.
• Maintain a 24-hour response protocol on all partner-submitted opportunities from Day 1.
• Own Omilia's field presence and awareness within the Central partner ecosystem across all segment types.
• Prioritize engagement with the territory's key TSD anchors — including AppDirect Chicago HQ and AVANT Chicago HQ — to maximize advisor activation.
• Provide field intelligence to Channel Directors on partner activity, competitive dynamics, and advisor/reseller sentiment in territory.
• Own territory pipeline accuracy, ensuring partner and advisor attribution in CRM reflects actual deal sourcing.
• Key Responsibilities
• Operate inside the partner ecosystem across all segment types within the Central territory.
• Build and maintain active relationships with individual advisors, reseller reps, and BPO technology contacts within the territory.
• Attend regional TSD events, reseller summits, and partner meetups as Omilia's field representative.
• Co-sell on active partner-submitted opportunities: qualify, provide Omilia domain expertise, and introduce the Omilia AE.
• Maintain 24-hour response protocol on all partner-submitted opportunities from Day 1.
• Drive Omilia awareness with CCaaS platform field teams (Five9, Genesys, NICE CXone, Talkdesk) operating in the Central territory.
• Build and manage a territory pipeline from partner-sourced deals and track in CRM with accurate partner and advisor attribution.
• Provide field intelligence to Channel Directors on partner activity, competitive dynamics, and advisor/reseller sentiment in territory.
• Prioritize time and coverage across advisors, reseller reps, and BPO contacts to maximize qualified pipeline generation in territory.

Channel Sales Director

• Contribute to the design, development and testing of production-grade conversational AI systems.
• Work with customers to analyse and understand business requirements.
• Design the application in line with established usability principles and business requirements.
• Implement and test semantic models and conversation flow, using both machine learning and rule-based techniques.
• Analyse real-life human-system dialogs, assess overall system performance and identify improvement opportunities.
• Engage in QA activities, such as regression testing and end-to-end testing.