Channel Sales Director

Omilia - Conversational Intelligence

Channel Sales Director driving pipeline creation in the Central territory for Omilia. Building relationships with advisors and reseller reps to enhance sales opportunities.

Posted 7/23/2026full-timeRemote • Illinois, Kansas, Ohio • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and maintaining relationships within the Central territory's partner ecosystem, with a strong focus on pipeline creation and quota attainment. Proficient in CCaaS platform ecosystems and familiar with conversational AI and contact center automation solutions.

Highest-signal resume keywords

Field Channel Sales ExperienceQuota Attainment Track RecordCCaaS Platform UnderstandingExisting Relationships with Technology AdvisorsTerritory Pipeline Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pipeline CreationCRM ManagementQuota AttainmentField Intelligence ReportingPartner Attribution Tracking

Soft Skills

Relationship BuildingEffective CommunicationTeam CollaborationTime Management

Tools & Technologies

CCaaS PlatformsCRM SoftwareOmilia Domain Expertise

Industry Keywords

BPO TechnologyPartner EcosystemCentral MarketConversational AIContact Center Automation

About the role

Key responsibilities & impact

Own activated, field-level relationships with individual advisors, reseller reps, and BPO technology contacts across the Central territory.
Own qualified pipeline creation from partner-submitted opportunities within the territory, not program or agreement management.
Maintain a 24-hour response protocol on all partner-submitted opportunities from Day 1.
Own Omilia's field presence and awareness within the Central partner ecosystem across all segment types.
Prioritize engagement with the territory's key TSD anchors — including AppDirect Chicago HQ and AVANT Chicago HQ — to maximize advisor activation.
Provide field intelligence to Channel Directors on partner activity, competitive dynamics, and advisor/reseller sentiment in territory.
Own territory pipeline accuracy, ensuring partner and advisor attribution in CRM reflects actual deal sourcing.
Key Responsibilities
Operate inside the partner ecosystem across all segment types within the Central territory.
Build and maintain active relationships with individual advisors, reseller reps, and BPO technology contacts within the territory.
Attend regional TSD events, reseller summits, and partner meetups as Omilia's field representative.
Co-sell on active partner-submitted opportunities: qualify, provide Omilia domain expertise, and introduce the Omilia AE.
Maintain 24-hour response protocol on all partner-submitted opportunities from Day 1.
Drive Omilia awareness with CCaaS platform field teams (Five9, Genesys, NICE CXone, Talkdesk) operating in the Central territory.
Build and manage a territory pipeline from partner-sourced deals and track in CRM with accurate partner and advisor attribution.
Provide field intelligence to Channel Directors on partner activity, competitive dynamics, and advisor/reseller sentiment in territory.
Prioritize time and coverage across advisors, reseller reps, and BPO contacts to maximize qualified pipeline generation in territory.

Requirements

What you’ll need

3–7 years in a field channel, overlay, or partner sales role within the Central market.
Existing relationships with technology advisors, reseller reps, or BPO technology contacts in the Central territory — non-negotiable for external hires.
Track record of quota attainment in a field channel or overlay role.
Understanding of CCaaS platform ecosystems and how AI/automation solutions overlay on contact center platforms.
Chicago-area presence or strong Central market knowledge preferred; note AppDirect Chicago HQ and AVANT Chicago HQ as relevant TSD anchors in the territory.
Nice to have:
Prior experience as a TSD advisor, sub-agent, or CCaaS supplier-facing overlay in the Central territory.
Existing relationships with AVANT or AppDirect/TBI Central agencies; AVANT Chicago HQ presence a strong plus.
Familiarity with conversational AI or contact center automation solutions.
Omilia Note
Contribute actively and effectively as an integrated team member.
Act as an Omilia ambassador in all interactions.

Benefits

Comp & perks

- Fixed compensation;
- Long-term employment with the working days vacation;
- Development in professional growth (courses, training, etc);
- Being part of successful cutting-edge technology products that are making a global impact in the service industry;
- Proficient and fun-to-work-with colleagues;
- Apple gear****