Solution Consultant

Omilia - Conversational Intelligence

Solution Consultant leading technical pre-sales for Omilia's conversational AI platform in Colombia. Owning discovery, demos, proofs of concept, RFPs, and enterprise solution design.

Posted 9/10/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical pre-sales processes, including solution design, POC delivery, and RFP response, while effectively communicating with stakeholders and maintaining knowledge of contact center technologies and conversational AI concepts.

Highest-signal resume keywords

Technical Pre-Sales Motion OwnershipContact Centre Architecture KnowledgeConversational AI Concepts ProficiencySalesforce CRM ProficiencyTechnical Writing for RFPs

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Solution DesignPOC DeliveryTechnical WritingIntegration SpecificationsSIPPSTNWebRTCNLUASR/TTSEntity Extraction

Soft Skills

Verbal CommunicationPresentation SkillsRelationship Building

Tools & Technologies

SalesforceServiceNowMicrosoft DynamicsOmnichannel PlatformsEnterprise Middleware

Industry Keywords

Enterprise SaaSCCaaSContact Centre TechnologyRegulated VerticalsBankingHealthcareInsuranceUtilities

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformJavaScriptPythonServiceNow

About the role

Key responsibilities & impact

Own the technical pre-sales motion for selected new-logo deals from discovery and architecture assessment through solution design, POC, effort estimates, RFP/RFI response, and technical close
Serve as the definitive technical authority on Omilia's platform and ensure proposals are architecturally sound, technically deliverable, and accurately scoped
Build trusted-advisor relationships with technical decision-makers and enterprise architects
Develop differentiated solution narratives addressing prospects' environments, constraints, and automation objectives
Collaborate with Demo Engineers on impactful, customised demonstrations
Own technical RFP/RFI sections and coordinate input from Product, Engineering, Security, Compliance, and Professional Services
Maintain current knowledge of legacy IVR, CCaaS, and conversational AI competitors
Lead technical discovery and architecture assessments covering telephony, CRM/backend integrations, data flows, security, compliance, and channel strategy
Develop tailored proposals mapping Omilia products to prospect use cases and technical environments
Own POC lifecycles, define success criteria, coordinate delivery resources, and present ROI and deployment-readiness results
Maintain demo environments, reusable RFP content, technical repositories, and solution templates
Advise IT architects, platform owners, security teams, and C-level technology stakeholders throughout sales cycles
Quantify technical benefits including call deflection, AHT reduction, CSAT improvement, agent savings, and compliance-risk mitigation
Develop competitive battle cards and displacement strategies; participate in competitive evaluations
Support deal strategy, technical qualification, stakeholder mapping, and transition from pre-sales to delivery
Maintain records in Salesforce and internal knowledge systems
Travel within Latin America and occasionally internationally up to 30% of the time

Requirements

What you’ll need

Minimum 6 years of experience in a pre-sales solutions consulting, sales engineering, or technical advisory role within enterprise SaaS, CCaaS, conversational AI, or contact centre technology
Track record owning technical pre-sales motion for complex, multi-stakeholder enterprise deals, including discovery, solution design, POC delivery, and RFP response
Deep knowledge of contact centre architecture and integration patterns, including SIP, PSTN, WebRTC, Salesforce, ServiceNow, Microsoft Dynamics, omnichannel platforms, and enterprise middleware
Working knowledge of conversational AI concepts including NLU, dialogue management, ASR/TTS, intent classification, entity extraction, and voice biometrics
Proficiency designing and delivering customised product demonstrations and POC environments
Technical writing proficiency for enterprise RFPs, RFIs, security questionnaires, integration specifications, and compliance documentation
Understanding of enterprise IT landscapes within regulated verticals including banking, healthcare, insurance, and utilities
Excellent verbal communication and presentation skills
Proficiency with Salesforce CRM and standard pre-sales tooling
Willingness and ability to travel up to 30% within Latin America and internationally
Bachelor's degree in Computer Science, Engineering, Information Systems, or related technical discipline
Nice to have: Omilia or competing-platform experience, high-growth SaaS experience, US data privacy and AI governance knowledge, AWS/GCP/Azure familiarity, analyst evaluation experience, Python/JavaScript/REST APIs, and relevant cloud/contact-centre/AI certifications

Benefits

Comp & perks

Fixed compensation
Long-term employment
Working days vacation
Development in professional growth (courses, training, etc)
Being part of successful cutting-edge technology products making a global impact in the service industry
Proficient and fun-to-work-with colleagues
Apple gear
Equal opportunity and diverse, inclusive workplace