Omie

Analytics Engineer

• Structure and evolve the corporate analytics layer, transforming data already available on the platform into reliable, organized, metrics-oriented assets.
• Analytics Modeling & Metrics: Develop and evolve dimensional and metric-driven models.
• Define and standardize corporate KPIs.
• Build data marts oriented to business domains.
• Define and maintain a semantic layer for consumption by BI tools and analytical applications.
• Document business rules and metric calculations.
• Solution and Data Product Development: Design and evolve data products based on certified metrics.
• Create analytics-ready datasets for consumption.
• Establish reliable data foundations to support AI initiatives and predictive models.
• Collaborate with business areas in designing data-driven solutions.
• Quality, Governance & Performance: Implement quality tests in the analytics layer.
• Ensure traceability and consistency of metrics.
• Ensure adequate performance for analytical consumption.
• Strategic Engagement: Work closely with Product, Operations and Finance to define strategic metrics.

Senior Analytics Engineer

Marketing

• Support the creation and organization of briefings for campaigns and projects;
• Attend internal team meetings and meetings with suppliers and external partners;
• Contribute to the development of incentive and conversion campaigns led by the Trade Marketing team;
• Assist in managing partnerships and analyzing the department’s performance, with high visibility and direct contact with Senior Management;
• Support the generation of purchase orders with the Purchasing team, track receipt of contracted products/services, and monitor the department’s inventory.

Trade Marketing Intern

Customer Support

• Realizar o atendimento e a mediação dos casos mais complexos, críticos ou que envolvam riscos à marca, vindos da Ouvidoria e Reclame Aqui; (via telefone, chat, WhatsApp, e-mail e RA).
• Negociar acordos e planos de retenção, visando manter o cliente ativo na base sem comprometer a sustentabilidade do negócio;
• Articular com as áreas parceiras (Comercial, Suporte, Desenvolvimento, etc.) a resolução ágil dos casos, atuando como o facilitador entre a necessidade do cliente e os processos internos da empresa.
• Identificar e sinalizar para a liderança os problemas crônicos ou falhas de processos que estão gerando reclamações repetitivas;
• Contribuir ativamente para a manutenção dos indicadores operacionais da área (como índice de solução e reputação Reclame Aqui);
• Propor melhorias práticas nas ferramentas de atendimento, fluxos de trabalho e scripts de comunicação da equipe;
• Participar de treinamentos e reuniões de resultados, apoiando a liderança na construção de planos de ação operacionais.

Analista de Sucesso do Cliente Sênior – Ouvidoria e Reclame aqui

Architect

• Develop and implement robust data architectures that support business and analytics needs.
• Design and manage databases, data warehouses and data lakes.
• Define standards and best practices for data management and data governance.
• Collaborate with IT, engineering and product teams to ensure efficient integration of data systems.
• Ensure the quality, integrity and security of stored and transmitted data.
• Participate in big data and predictive analytics projects, providing technical guidance and leadership.
• Monitor data system performance and perform continuous optimizations.
• Document the data architecture and related processes, maintaining accurate and up-to-date records.
• Support the resolution of complex data issues and the implementation of scalable solutions.

Data Architect

• Planejar, executar e acompanhar o calendário de ações de endomarketing, campanhas internas e iniciativas de engajamento.
• Apoiar a evolução dos principais canais de comunicação interna, garantindo clareza, alcance e alinhamento das mensagens.
• Apoiar e conduzir iniciativas relacionadas à jornada do colaborador, incluindo onboarding, rituais de cultura e ações de experiência.
• Organizar eventos corporativos, celebrações, campanhas temáticas e experiências que fortaleçam o senso de pertencimento e a conexão com a cultura.
• Estruturar e acompanhar rituais organizacionais, promovendo experiências positivas e alinhadas aos valores da empresa.
• Garantir o planejamento tático das ações, a gestão do orçamento de eventos, brindes e iniciativas internas.
• Acompanhar indicadores e métricas de engajamento, propondo melhorias contínuas.

Analista de Endomarketing – Experiência do Colaborador Pleno

• Connect with customers: Alternate between high-touch contacts (meetings/phone) and scaled channels (email/WhatsApp), ensuring a consistent presence according to each customer’s needs.
• Be consultative: Conduct business diagnostics and identify customer pain points to define, monitor and execute a success plan connected to the Omie Ecosystem.
• Monitor outcomes: Track health and engagement metrics, working to ensure customers perceive value in the solution and achieve success.
• Focus on retention: Act as a guardian of your portfolio, proactively identifying risks and taking actions to prevent cancellations.
• Ensure customer satisfaction: Serve as the primary point of contact and strategic partner during the customer’s initial journey.
• Guide the journey: Manage a portfolio of customers in the early stages, ensuring implementation and adoption of the system.
• Know the product: Master product knowledge to effectively engage customers and drive adoption.

Customer Success Analyst, Mid-level – Engagement

Product Designer

• Work within the Product organization, focused on developing the best internal products for the company.
• Collaborate with multidisciplinary squads, including developers, tech leads, and Product Managers, to ensure proposed solutions meet business needs and internal users’ requirements.
• Map and understand internal users’ pain points, needs, and goals through direct and continuous interaction, applying UX Research techniques.
• Lead discovery processes using the Double Diamond approach, from initial research and ideation through testing and final delivery.
• Prototype solutions using Figma, ensuring the use of design systems and componentization principles for consistent and scalable interfaces.
• Monitor the performance of internal products, using metrics to iterate and continuously improve proposed solutions.

Sales Development Rep

• Conduct active prospecting of potential clients through calls, emails, social networks (primarily WhatsApp) and other tools;
• Organize information in the CRM and prepare reports on prospected companies;
• Deliver pre-sales pitches by phone;
• Identify sales opportunities and schedule meetings (presentations) with potential clients for our specialists;
• Share insights on prospect behavior with Sales and Marketing teams;
• Assist in developing prospecting strategies and creating new contact lists;

Inbound SDR – Position Exclusively for Candidates with Disabilities

• Conduct active prospecting of potential customers via phone calls, emails, social media (primarily WhatsApp) and other tools;
• Organize information in the CRM and prepare reports on prospected companies;
• Deliver pre-sales pitch over the phone;
• Identify sales opportunities and schedule meetings (presentations) with potential clients for our specialists;
• Share insights on prospect behavior with the sales and marketing teams;
• Assist in developing prospecting strategies and creating new contact lists;

SDR, Inbound

Sales

• Conduct consultative sales presentations aligned with clients' pain points and needs;
• Be assertive in negotiations and in closing sales;
• Plan and organize daily commercial activities with discipline and a results focus;
• Keep the CRM up to date and perform consistent follow-ups;
• Continuously reflect on approaches, learnings, and opportunities to improve the process;
• Collaborate with the team by sharing best practices and creatively developing solutions.

Sales Executive, Franchises

Data Scientist

• Construção de soluções de IA para o time comercial
• Desenvolver ferramentas e automações baseadas em IA para:
• Geração e qualificação de leads
• Suporte ao processo de vendas (roteiros, follow-ups, propostas)
• Priorização de oportunidades
• Integrar soluções com CRM e ferramentas existentes
• Desenvolvimento de agentes de IA
• Criar e evoluir agentes autônomos (ex: SDRs virtuais)
• Automatizar etapas do funil comercial com IA
• Testar, iterar e escalar agentes com base em performance real
• Aumento de produtividade da operação
• Identificar gargalos operacionais nos canais:
• Franquias
• Consultoria
• Inside Sales
• Implementar soluções que reduzam esforço manual e aumentem eficiência
• Parceria com áreas de negócio
• Trabalhar próximo aos líderes comerciais para entender necessidades reais
• Traduzir problemas de negócio em soluções técnicas viáveis
• Atuar como ponte entre tecnologia e operação
• Gestão de performance e melhoria contínua
• Definir métricas de sucesso (ex: conversão, tempo de ciclo, produtividade)
• Rodar testes e experimentos contínuos
• Escalar soluções com impacto comprovado

Cientista de Dados I – GenAI, Performance Comercial

Support Engineer

• Prestar atendimento via chat ou telefone ao cliente Oneflow;
• Realizar acesso remoto à máquina de clientes para auxiliá-lo quando necessário;
• Criar passo a passos de procedimentos feitos no sistema em formato de imagens e textos ou vídeos com o objetivo de sanar as dúvidas do cliente;
• Encaminhar problemas sistêmicos e problemas aparentemente sem solução ao time de Especialistas de produtos para validação e resolução de problemas;
• Redirecionar a outros setores qualquer chat ou telefone que não seja de sua área de atuação, para ajudar o cliente a resolver seu problema no lugar correto;
• Atuar de forma consultiva e proporcionar um atendimento humanizado para todos.

Analista de Suporte ao Contador Jr – Folha de Pagamento

• Provide support to OneFlow customers via chat and phone.
• Perform remote access to customers' machines to assist when necessary.
• Create step-by-step procedures for actions performed in the system, in image/text or video formats, to resolve customer questions.
• Escalate systemic issues and problems that appear to have no solution to the Product Specialists team for validation and resolution.
• Redirect any chat or phone inquiries outside your area of responsibility to the appropriate department to ensure customers get help from the right team.
• Act in a consultative manner and deliver empathetic, human-centered customer service to all users.

Junior Accountant Support Analyst – Payroll

Financial Planning and Analysis

• Contact customers and offer financial services.
• Ensure an excellent standard of customer service across channels including Intercom, WhatsApp, Email, and Phone.
• Support and resolve questions about financial services for customers, the support team, or Omie ERP sales executives.
• Study FAQs for financial services and complete all relevant training. Serve as a product reference for financial offerings.
• Record and keep your Omie CRM portfolio up to date.
• Follow the commercial operating model to maintain sales standardization.
• Report issues to internal teams or partners to resolve customer activation problems.
• Identify and flag gaps or opportunities to improve financial services.
• Be available to serve customers during the agreed business hours (9:00 to 18:00).
• Participate in daily meetings (dailies) for continuous business improvement.
• Monitor and act on the customer onboarding and activation pipeline.
• Strive to achieve targets while following the company’s rules and values.
• Work with lists provided by the planning team.

Sales Executive – Financial Services

• You will be responsible for building market authority, generating predictable demand, and positioning our product clearly and distinctively, working at the intersection of marketing, sales, and product.
• Your challenge will be to transform technical knowledge into persuasive narratives, build content journeys that educate and convert the ICP (Ideal Customer Profile), and ensure our message is consistent and impactful across all touchpoints.
• Positioning and Messaging: establish key messages and the product's competitive differentiators, ensuring consistency across all channels.
• Make differentiators tangible: translate technical features into clear business benefits to facilitate the customer's decision-making journey.
• Market intelligence: continuously map the ICP's pain points and market movements to adjust the narrative and identify opportunities.
• Create a content matrix: develop and evolve the editorial strategy aligned with the customer journey.
• Lead the editorial calendar, coordinating the production and distribution of various formats such as blog posts, long-form assets, videos, webinars, and case studies.
• Define the brand's presence on social media, establishing content pillars, formats, and cadence per channel.
• Ensure content reaches the right channels with the appropriate messaging.
• Develop flows that move leads from discovery to purchase decision.
• Serve as the reference for the brand narrative, ensuring consistency of tone and message across all touchpoints.
• Develop and optimize conversion assets focused on generating qualified pipeline and accelerating revenue.
• Work closely with the paid media team to ensure message consistency in ads and alignment with the content strategy, contributing to maximum efficiency of the acquisition engine.
• Be co-responsible for MQL, SAL and marketing-generated pipeline metrics, connecting strategy to revenue outcomes.
• Produce copy for various assets and channels.
• Lead the organic presence strategy in traditional search engines (SEO), generative engines (GEO/AEO) and LLMs, in partnership with the SEO agency.
• Use generative AI to scale production, editorial quality and execution speed, and strategically as a market intelligence, copy optimization and LLM presence monitoring tool.
• Develop and keep up-to-date the main sales enablement assets.