Omie

Inside Sales

• Estabelecer, difundir e gerir o modelo de funil de vendas à toda equipe comercial;
• Orientar condução do Plano Tático e managing resultados de vendas;
• Apoiar e direcionar a equipe de vendas nas negociações estratégicas;
• Gerir Forecast e Pipeline de vendas com assertividade;
• Apoiar na gestão e desenvolvimento da Força de Vendas;
• Difundir e garantir o cumprimento dos processos comerciais;
• Promover e/ou gerenciar planos de ação para melhoria e reversão de resultado;
• Atuar como facilitador para a solução das demandas dos clientes;
• Contribuir com a Cia repassando informações relevantes de mercado;
• Praticar as políticas e diretrizes comerciais;
• Gerir headcount e participar dos processos seletivos;
• Analisar relatórios de indicadores dos times de vendas.

Gerente de Inside Sales

Sales Development Rep

• Conduct proactive prospecting of potential clients via phone calls, emails, social media (primarily WhatsApp) and other tools;
• Organize information in the CRM and prepare reports on prospected companies;
• Deliver pre-sales pitch by phone;
• Identify sales opportunities and schedule meetings (product presentations) with potential clients for our specialists;
• Share insights about prospect behavior with the Sales and Marketing teams;
• Assist in developing prospecting strategies and creating new contact lists;

Product Manager

• Manage the product lifecycle, from conception to launch and ongoing evolution;
• Understand business and user needs, translating requests into prioritized functional requirements;
• Lead ERP improvement and innovation initiatives, ensuring deliveries that create real value for customers and the business;
• Collaborate with business areas to ensure strategic alignment and accurate deliveries;
• Monitor product KPIs and propose continuous improvements based on data;
• Support the development team in scoping, building the roadmap, and prioritizing features;
• Lead agile ceremonies — planning, refinements, and reviews — ensuring stakeholder engagement and alignment.

Product Manager – ERP

Backend Engineer

• Design, develop and maintain robust integrations via API (REST/SOAP) with webservices from various municipal governments across Brazil.
• Architect and optimize batch billing routines, ensuring efficient asynchronous processing, queue handling, resilience to network failures and intelligent retries.
• Work extensively with SQL Server databases. Analyze execution plans, optimize heavy queries, create/adjust indexes and ensure the database supports high daily issuance volumes without bottlenecks.
• Translate complex municipal tax legislation into application logic and take a leading role in adapting our ERP to new scenarios and the impacts of the Tax Reform on service sales.
• Investigate and resolve complex integration issues in production, mapping performance bottlenecks or communication failures with external servers.

Senior Backend Developer – Specialist in Integrations, NFS-e

• Engenharia de Integrações SEFAZ: Desenvolver, manter e escalar as integrações com os webservices da SEFAZ (autorização, cancelamento, carta de correção, inutilização) garantindo resiliência e estabilidade.
• Ciclo de Vida do Produto Fiscal: Arquitetar lógicas robustas para operações complexas, como remessas, devoluções, triangulações e emissões em contingência.
• Otimização e Alta Volumetria: Atuar fortemente no banco de dados (SQL Server). Você precisará analisar planos de execução, refatorar queries pesadas e garantir que tabelas de faturamento com milhões de linhas respondam em milissegundos.
• Estratégia Fiscal e Reforma Tributária: Codificar o complexo motor de impostos (CST/CSOSN, CFOP, NCM, partilha de ICMS) e ser peça-chave na reestruturação da plataforma para atender aos impactos da Reforma Tributária na circulação de mercadorias (IBS/CBS).
• Processamento Assíncrono: Lidar com mensageria e processamento em lote para garantir que gargalos ou quedas nos servidores do governo não travem o faturamento dos nossos clientes.

Desenvolvedor Backend Sênior – Especialista em Integrações e NF-e

• Promote team training, whether on an ad-hoc basis at project kickoff or when a new employee joins the company, or on an ongoing basis;
• Responsible for supervising sales and prospecting areas;
• Monitor the team's daily results and other activities through the CRM;
• Conduct monthly reviews of calls and meetings to improve performance;
• Identify areas for improvement in individual and team plans;
• Support team engagement, contributing to a healthy work environment;
• Lead alignment meetings, analyzing and presenting daily deliverables;
• Develop work strategies focused on achieving team results;
• Track indicators such as number of meetings and conversion rate.

Team Leader, Outbound SDR

Analyst

• Manage campaign ad investments.
• Perform data analysis to diagnose issues and identify opportunities.
• Create, manage, and optimize ad campaigns.
• Design and monitor lift studies, such as A/B tests and Brand Lift studies.
• Plan campaigns and media strategies.
• Prepare and present performance reports to leadership.

Media and Performance Analyst – Mid-level

QA Engineer

• Plan, execute, and document manual and automated tests for web applications.
• Identify, log, and track the resolution of bugs using management/issue-tracking tools.
• Identify opportunities for test automation to optimize the delivery cycle.
• Create and maintain technical and functional documentation, ensuring clarity, standardization, and traceability.
• Create and manage manuals, quick-start guides, Release Notes, and business process documentation.
• Validate integrations via APIs by analyzing requests, responses, and error scenarios.
• Collaborate with development teams to identify, log, and monitor defects.
• Actively participate in CI/CD pipelines, ensuring continuous quality in deliveries.
• Support the improvement of QA processes by suggesting enhancements and best practices.
• Work collaboratively with product, development, and support teams.

Junior QA and Documentation Analyst

Supervisor

• Lead and develop the Implementation team through mentoring, feedback, 1:1 meetings, and performance evaluations, focusing on improving team performance;
• Design and structure onboarding processes for new clients, focusing on value delivery and guiding clients on optimal use of the solutions they purchased;
• Promote onboarding processes that emphasize value delivery, ensure clients achieve their objectives, and provide a positive experience using the product and any professional services purchased;
• Ensure a seamless handoff between Sales and Customer Success;
• Act as a liaison with other teams (Customer Experience, Sales, Finance, Support) to resolve issues and ensure necessary alignments.

Implementation Supervisor, Omie

Android Engineer

• Develop and maintain Android app features with a focus on efficiency and quality.
• Implement responsive user interfaces aligned with the proposed design.
• Fix bugs and implement improvements based on user feedback or automated tests.
• Integrate mobile applications with backend APIs and services.
• Write unit tests and assist with functional test automation.
• Document code and solutions clearly and accessibly.

Senior Mobile Developer – Android, Kotlin, ERP

Customer Support

• You will be responsible for understanding the customer and their goals and turning the use of the Omie ecosystem into practical results.
• We are looking for someone who combines empathy to build genuine relationships with sharp analytical insight to manage multiple demands, always acting proactively to ensure the customer sees value in our solution.
• Manage the customer portfolio at the start of the journey, ensuring system implementation and adoption.
• Perform business diagnostics and identify customer pain points to define, monitor, and execute a success plan aligned with the Omie ecosystem.
• Have in-depth product knowledge to engage customers and drive adoption.
• Act as the main point of contact and strategic partner during the customer's initial journey.
• Alternate between close-contact interactions (meetings/phone) and scaled communication (email/WhatsApp), ensuring a consistent presence based on each customer's needs.
• Act as a guardian of the portfolio, identifying risks early and taking action to prevent churn.
• Monitor health and engagement metrics, working to ensure the customer perceives value in the solution and achieves success.

Client Success Analyst – Onboarding

Security Engineer

• Foco em testes de intrusão e segurança de aplicações web, com ênfase em integrações estratégicas e validação de segurança em parceiros de negócio do ecossistema Omie.
• Pentest de APIs: Testes de segurança em endpoints, análise de fluxos de autenticação (OAuth, JWT) e integrações de terceiros.
• Desenvolvimento Seguro: Revisão de código e integração de ferramentas SAST/DAST em esteiras de CI/CD.
• Relatórios de Vulnerabilidade: Redação técnica para desenvolvedores e relatórios executivos de risco para stakeholders.

Analista de Segurança da Informação Pleno – Pentest

Account Executive

• Lead the prospecting, qualification and closing of partnerships with Accountants and Accounting Firms, operating autonomously across the commercial cycle
• Present the benefits of the partnership in a consultative and strategic manner, tailoring the message to each lead's profile and pain points
• Conduct in-depth diagnostics of each lead’s needs, context and digital maturity, proposing customized, highly persuasive solutions
• Actively manage and grow a high-complexity partner portfolio, ensuring retention, engagement and expansion of generated business volume
• Conduct strategic external visits in the region, prioritizing high-potential accounts and cultivating long-term relationships
• Map client profiles and market behaviors, generating commercial intelligence for predictability and continuous improvement of the team’s approaches
• Serve as a technical reference and strategic partner in evolving the lead qualification process and handoff with the SDR team
• Identify opportunities to improve commercial processes and propose optimization initiatives based on data and field experience

Senior Account Executive – Franchises

Product Specialist

• Ensure the client attends training before executing Packs P, M or G
• Conduct on-site or online consultations with the client
• Guide the client to request support through the correct channel
• Teach the client how to perform processes instead of performing them for them
• Develop deep expertise in the platform/tool
• Liaise with the Franchisor to resolve technical issues
• Manage client activities according to the agreed plan

Product Specialist – Implementation

Support Engineer

• Provide support to Omie PDV customers via chat and phone.
• Perform remote access to customers' machines to assist them when necessary.
• Create step-by-step guides of system procedures in image/text or video format to resolve customer questions.
• Escalate systemic issues and problems without obvious solutions to the Product Specialists team for validation and resolution.
• Redirect chats and calls outside your area to the appropriate department to help the customer get their issue resolved by the right team.
• Act in a consultative manner and provide empathetic, human-centered support to all customers.