Omie

Financial Planning and Analysis

• Ensure operational excellence, stability, and growth of Omie’s financial services ecosystem.
• Lead operations for the Omie Cash digital account and other financial products, manage relationships with BaaS partners, and drive customer retention through a seamless and secure financial experience.
• Incident Management: Lead contingency planning and rapid resolution of operational failures in payments, PIX, boletos (payment slips), and transfers.
• BaaS Partner Management: Monitor SLAs (Service Level Agreements), API stability, and report friction points to Banking-as-a-Service providers.
• Customer Retention and Engagement: Analyze digital account usage data to develop strategies that reduce churn and increase transacted volume (TPV).
• Risk Mitigation: Oversee compliance rules, fraud prevention, and regulatory security integrated with the Omie ERP.
• Team Management: Develop the internal team responsible for second-line support and financial settlement.
• Performance Metrics (KPIs): Monitor system availability metrics, average handling time (AHT), retention rate, and transactional efficiency.

Operations Coordinator, Financial Services

Analytics Engineer

• Structure and evolve the corporate analytics layer, transforming data already available on the platform into reliable, organized, metrics-oriented assets.
• Analytics Modeling & Metrics: Develop and evolve dimensional and metric-driven models.
• Define and standardize corporate KPIs.
• Build data marts oriented to business domains.
• Define and maintain a semantic layer for consumption by BI tools and analytical applications.
• Document business rules and metric calculations.
• Solution and Data Product Development: Design and evolve data products based on certified metrics.
• Create analytics-ready datasets for consumption.
• Establish reliable data foundations to support AI initiatives and predictive models.
• Collaborate with business areas in designing data-driven solutions.
• Quality, Governance & Performance: Implement quality tests in the analytics layer.
• Ensure traceability and consistency of metrics.
• Ensure adequate performance for analytical consumption.
• Strategic Engagement: Work closely with Product, Operations and Finance to define strategic metrics.

Senior Analytics Engineer

Marketing

• Support the creation and organization of briefings for campaigns and projects;
• Attend internal team meetings and meetings with suppliers and external partners;
• Contribute to the development of incentive and conversion campaigns led by the Trade Marketing team;
• Assist in managing partnerships and analyzing the department’s performance, with high visibility and direct contact with Senior Management;
• Support the generation of purchase orders with the Purchasing team, track receipt of contracted products/services, and monitor the department’s inventory.

Trade Marketing Intern

Customer Support

• Realizar o atendimento e a mediação dos casos mais complexos, críticos ou que envolvam riscos à marca, vindos da Ouvidoria e Reclame Aqui; (via telefone, chat, WhatsApp, e-mail e RA).
• Negociar acordos e planos de retenção, visando manter o cliente ativo na base sem comprometer a sustentabilidade do negócio;
• Articular com as áreas parceiras (Comercial, Suporte, Desenvolvimento, etc.) a resolução ágil dos casos, atuando como o facilitador entre a necessidade do cliente e os processos internos da empresa.
• Identificar e sinalizar para a liderança os problemas crônicos ou falhas de processos que estão gerando reclamações repetitivas;
• Contribuir ativamente para a manutenção dos indicadores operacionais da área (como índice de solução e reputação Reclame Aqui);
• Propor melhorias práticas nas ferramentas de atendimento, fluxos de trabalho e scripts de comunicação da equipe;
• Participar de treinamentos e reuniões de resultados, apoiando a liderança na construção de planos de ação operacionais.

Analista de Sucesso do Cliente Sênior – Ouvidoria e Reclame aqui

Architect

• Develop and implement robust data architectures that support business and analytics needs.
• Design and manage databases, data warehouses and data lakes.
• Define standards and best practices for data management and data governance.
• Collaborate with IT, engineering and product teams to ensure efficient integration of data systems.
• Ensure the quality, integrity and security of stored and transmitted data.
• Participate in big data and predictive analytics projects, providing technical guidance and leadership.
• Monitor data system performance and perform continuous optimizations.
• Document the data architecture and related processes, maintaining accurate and up-to-date records.
• Support the resolution of complex data issues and the implementation of scalable solutions.

Data Architect

• Planejar, executar e acompanhar o calendário de ações de endomarketing, campanhas internas e iniciativas de engajamento.
• Apoiar a evolução dos principais canais de comunicação interna, garantindo clareza, alcance e alinhamento das mensagens.
• Apoiar e conduzir iniciativas relacionadas à jornada do colaborador, incluindo onboarding, rituais de cultura e ações de experiência.
• Organizar eventos corporativos, celebrações, campanhas temáticas e experiências que fortaleçam o senso de pertencimento e a conexão com a cultura.
• Estruturar e acompanhar rituais organizacionais, promovendo experiências positivas e alinhadas aos valores da empresa.
• Garantir o planejamento tático das ações, a gestão do orçamento de eventos, brindes e iniciativas internas.
• Acompanhar indicadores e métricas de engajamento, propondo melhorias contínuas.

Analista de Endomarketing – Experiência do Colaborador Pleno

• Connect with customers: Alternate between high-touch contacts (meetings/phone) and scaled channels (email/WhatsApp), ensuring a consistent presence according to each customer’s needs.
• Be consultative: Conduct business diagnostics and identify customer pain points to define, monitor and execute a success plan connected to the Omie Ecosystem.
• Monitor outcomes: Track health and engagement metrics, working to ensure customers perceive value in the solution and achieve success.
• Focus on retention: Act as a guardian of your portfolio, proactively identifying risks and taking actions to prevent cancellations.
• Ensure customer satisfaction: Serve as the primary point of contact and strategic partner during the customer’s initial journey.
• Guide the journey: Manage a portfolio of customers in the early stages, ensuring implementation and adoption of the system.
• Know the product: Master product knowledge to effectively engage customers and drive adoption.

Customer Success Analyst, Mid-level – Engagement

Product Designer

• Work within the Product organization, focused on developing the best internal products for the company.
• Collaborate with multidisciplinary squads, including developers, tech leads, and Product Managers, to ensure proposed solutions meet business needs and internal users’ requirements.
• Map and understand internal users’ pain points, needs, and goals through direct and continuous interaction, applying UX Research techniques.
• Lead discovery processes using the Double Diamond approach, from initial research and ideation through testing and final delivery.
• Prototype solutions using Figma, ensuring the use of design systems and componentization principles for consistent and scalable interfaces.
• Monitor the performance of internal products, using metrics to iterate and continuously improve proposed solutions.

Sales Development Rep

• Conduct active prospecting of potential clients through calls, emails, social networks (primarily WhatsApp) and other tools;
• Organize information in the CRM and prepare reports on prospected companies;
• Deliver pre-sales pitches by phone;
• Identify sales opportunities and schedule meetings (presentations) with potential clients for our specialists;
• Share insights on prospect behavior with Sales and Marketing teams;
• Assist in developing prospecting strategies and creating new contact lists;

Inbound SDR – Position Exclusively for Candidates with Disabilities

• Conduct active prospecting of potential customers via phone calls, emails, social media (primarily WhatsApp) and other tools;
• Organize information in the CRM and prepare reports on prospected companies;
• Deliver pre-sales pitch over the phone;
• Identify sales opportunities and schedule meetings (presentations) with potential clients for our specialists;
• Share insights on prospect behavior with the sales and marketing teams;
• Assist in developing prospecting strategies and creating new contact lists;

SDR, Inbound

Sales

• Conduct consultative sales presentations aligned with clients' pain points and needs;
• Be assertive in negotiations and in closing sales;
• Plan and organize daily commercial activities with discipline and a results focus;
• Keep the CRM up to date and perform consistent follow-ups;
• Continuously reflect on approaches, learnings, and opportunities to improve the process;
• Collaborate with the team by sharing best practices and creatively developing solutions.

Sales Executive, Franchises

Data Scientist

• Construção de soluções de IA para o time comercial
• Desenvolver ferramentas e automações baseadas em IA para:
• Geração e qualificação de leads
• Suporte ao processo de vendas (roteiros, follow-ups, propostas)
• Priorização de oportunidades
• Integrar soluções com CRM e ferramentas existentes
• Desenvolvimento de agentes de IA
• Criar e evoluir agentes autônomos (ex: SDRs virtuais)
• Automatizar etapas do funil comercial com IA
• Testar, iterar e escalar agentes com base em performance real
• Aumento de produtividade da operação
• Identificar gargalos operacionais nos canais:
• Franquias
• Consultoria
• Inside Sales
• Implementar soluções que reduzam esforço manual e aumentem eficiência
• Parceria com áreas de negócio
• Trabalhar próximo aos líderes comerciais para entender necessidades reais
• Traduzir problemas de negócio em soluções técnicas viáveis
• Atuar como ponte entre tecnologia e operação
• Gestão de performance e melhoria contínua
• Definir métricas de sucesso (ex: conversão, tempo de ciclo, produtividade)
• Rodar testes e experimentos contínuos
• Escalar soluções com impacto comprovado

Cientista de Dados I – GenAI, Performance Comercial

Support Engineer

• Prestar atendimento via chat ou telefone ao cliente Oneflow;
• Realizar acesso remoto à máquina de clientes para auxiliá-lo quando necessário;
• Criar passo a passos de procedimentos feitos no sistema em formato de imagens e textos ou vídeos com o objetivo de sanar as dúvidas do cliente;
• Encaminhar problemas sistêmicos e problemas aparentemente sem solução ao time de Especialistas de produtos para validação e resolução de problemas;
• Redirecionar a outros setores qualquer chat ou telefone que não seja de sua área de atuação, para ajudar o cliente a resolver seu problema no lugar correto;
• Atuar de forma consultiva e proporcionar um atendimento humanizado para todos.

Analista de Suporte ao Contador Jr – Folha de Pagamento

• Provide support to OneFlow customers via chat and phone.
• Perform remote access to customers' machines to assist when necessary.
• Create step-by-step procedures for actions performed in the system, in image/text or video formats, to resolve customer questions.
• Escalate systemic issues and problems that appear to have no solution to the Product Specialists team for validation and resolution.
• Redirect any chat or phone inquiries outside your area of responsibility to the appropriate department to ensure customers get help from the right team.
• Act in a consultative manner and deliver empathetic, human-centered customer service to all users.

Junior Accountant Support Analyst – Payroll

• Contact customers and offer financial services.
• Ensure an excellent standard of customer service across channels including Intercom, WhatsApp, Email, and Phone.
• Support and resolve questions about financial services for customers, the support team, or Omie ERP sales executives.
• Study FAQs for financial services and complete all relevant training. Serve as a product reference for financial offerings.
• Record and keep your Omie CRM portfolio up to date.
• Follow the commercial operating model to maintain sales standardization.
• Report issues to internal teams or partners to resolve customer activation problems.
• Identify and flag gaps or opportunities to improve financial services.
• Be available to serve customers during the agreed business hours (9:00 to 18:00).
• Participate in daily meetings (dailies) for continuous business improvement.
• Monitor and act on the customer onboarding and activation pipeline.
• Strive to achieve targets while following the company’s rules and values.
• Work with lists provided by the planning team.