Junior Technical Support Analyst

Omie

Customer Support Analyst at a fast-growing technology company assisting clients with support via chat and phone. Focused on remote assistance and procedural documentation.

Posted 6/22/2026full-timeRemote • BrasilJuniorWebsite

About the role

Key responsibilities & impact

Provide support to Omie PDV customers via chat and phone.
Perform remote access to customers' machines to assist them when necessary.
Create step-by-step guides of system procedures in image/text or video format to resolve customer questions.
Escalate systemic issues and problems without obvious solutions to the Product Specialists team for validation and resolution.
Redirect chats and calls outside your area to the appropriate department to help the customer get their issue resolved by the right team.
Act in a consultative manner and provide empathetic, human-centered support to all customers.

Requirements

What you’ll need

Bachelor's degree completed or in progress in Administration or any technology- or business-related field.
Experience in B2B customer support required.
Knowledge of POS (point of sale) products is a plus.
Proficiency in Microsoft Office is desirable.
Availability to work a 12x36 shift schedule — 9:00 AM to 9:00 PM.

Benefits

Comp & perks

Flexible benefit / meal allowance: R$45.00 per working day.
Home office allowance.
Need to work on-site? We provide transportation vouchers. For those commuting by train/metro, a shuttle is available from the station to the office.
Bradesco health insurance.
Amil Dental dental plan.
Pharmacy assistance.
Childcare assistance.
Birthday day off to celebrate as you wish.
Access to partner apps for accredited gyms to support physical health and wellness.
Partnerships with online therapy and meditation platforms for mental health and wellbeing.
Partnership with SESC — Credencial Plena.
Exclusive discounts at top universities and educational institutions for undergraduate, graduate and MBA programs. Free access to Omie Academy for employees.
Partnership with in-company English courses.
Discount program for insurance products.
Swile Shop: exclusive discount platform.
Partnership with Dell.
Profit-sharing program (PPR).
Travel benefits.
Life insurance.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

B2B customer supportPOS productsMicrosoft Office

Soft Skills

empathetic supportconsultative mannerhuman-centered support

Certifications

Bachelor's degree