OMICRON electronics

Software Engineer

• You familiarize yourself with the existing codebase
• Within the scope of ISO/IEC 27001 (the standard for information security management systems), you support the team in implementing and maintaining the software and the associated tools
• You develop tools to improve software quality and security
• You support the maintenance of existing software systems
• You document the existing software architecture
• You are a member of a Scrum team
• You actively contribute to ideation and support the implementation of new ideas

Working Student, R&D Software Development

Electrical Engineer

• Provide timely and effective technical support to customers through phone and email communication.
• Document customer interactions.
• Develop tailored instruction guides to support troubleshooting and product use.
• Assist technicians in troubleshooting OMICRON test equipment.
• Diagnose mechanical, hardware, software, and systems failures using established procedures.
• Collaborate closely with Application Engineers and other Technical Support Engineers to increase knowledge and ensure prompt resolution of customer issues.
• Assist engineers with technical issues and recommend solutions.
• Develop and implement resolutions for identified problems following standard practices and procedures.
• Identify, document, and recommend improvements to existing procedures and tools to enhance customer satisfaction.
• Support continuous improvement of component repair methods and capabilities.
• Participate in company promotional activities (fairs, exhibitions, conferences, etc.).
• Support Application Engineers during customer site visits
• Perform other duties as assigned.

Technical Support Engineer – Electrical Engineer

Frontend Engineer

• You develop and enhance user interface designs for desktop, embedded, and web applications, ensuring they are intuitive, user-friendly, and consistent
• You create and refine graphical user interface elements such as icons, illustrations, and diagrams
• You ensure coherence in UI language, styling, and interaction patterns across products, aligned with OMICRON’s design principles
• You apply user-centered design approaches, conduct user feedback sessions or usability tests, and iterate based on insights

UI/UX Engineer

Security Engineer

• Collaborate with sales managers to understand customer needs, translate technical requirements and deliver optimal cybersecurity solutions.
• Deliver proof of concepts (PoC) to diverse audiences, including management, IT teams, SOC analysts and OT personnel.
• Act as a trusted advisor for different customer teams, guiding them through the design, implementation and operation of our security solutions.
• Set up, configure and support cybersecurity solutions in IT- and OT- network environments
• Provide on-site customer support, respond to inquiries and conduct training sessions.
• Contribute to a collaborative team culture by sharing expertise, supporting colleagues and fostering innovation

Technical Engineer Cybersecurity – IT/OT

Application Engineer

• Provide application-based knowledge to support our customers.
• Prepare and execute presentations for Events, Trainings, Workshops, Webinars, etc.
• Conduct onsite and online Trainings and technical Demonstrations
• Proactively Participate at exhibitions, conferences and user meetings
• Publish and support scientific papers, application notes, and marketing material
• Act as a trusted technical advisor for our customers.
• Work closely together with our international marketing and sales team and support with technical inquiries.
• Act as knowledge provider and interface within the organization.
• Provide customer feedback within the organization.
• Contribute to the continuous development and improvement of our products and services.
• Work with reporting and strategic development tools: MS Dynamics 365 CRM, PowerBI Analytics, Cloud and AI Tools...

Application Engineer Protection – Focus on DACH Region

Sales Engineer

• Support the sales team in commercial and technical inquiries
• Work closely together in a team of Sales Managers and Customer Sales Support
• Support the sales team in physical and digital customer interactions (e.g. (online) product demonstration, social selling, LinkedIn…)
• Manage individual direct sales tasks (Lead Management, Opportunity Management, depending on demand within the team)
• Qualify leads and conduct first outreaches
• Be a trusted advisor for our customers and their needs Act as sparring partner for a strategic development of dedicated sales areas.
• Work with reporting and strategic development tools: MS Dynamics 365 CRM, PowerBI Analytics, Cloud and AI Tools...
• Drive and support dedicated marketing and communication activities
• Participate and support planning of exhibitions, conferences and user meetings
• Act as knowledge provider and important interface within the organization
• Provide customer feedback within the organization

Technical Inside Sales Engineer, 80-100%

• Become technically proficient in OMICRON products and solutions.
• Develop, maintain, and foster customer relationships as required for assigned accounts and segments.
• Coordinate customer visits and activities, make presentations, demonstrate products, technologies, and test methodologies.
• Provide post-sale customer support.
• Participate in business development, market evaluation, and sales forecasting.
• Record and maintain all customer meetings, leads, opportunities, and activities per the OMICRON Sales process.

Sales & Application Engineer – US North East

Sales

• Manage area sales of OMICRON products and services in the Central East Territory
• Manage and support manufactures representatives in the Central East Territory, including training, forecasting and evaluation of performance
• Participate in business development, market evaluation, sales forecasting and monitoring of customers and leads within the assigned area.
• Coordinate promotional activities including conferences, user meetings, seminars, local exhibitions & on-site demonstration and post-sale customer training and service of the products.
• Make recommendations and suggestions for new products, service markets and process improvements.
• Develop, maintain and improve relationships with key accounts within designated area.
• Summarize and report area sales status at Area Sales Managers meetings.
• Manage the prompt and correct quotation process with the Sales Support staff.
• Communicate routinely with other Area Sales Managers on competitive information, product issues, market trends and customer perception of OMICRON products and services.
• Maintain the corporate CRM database with new contact information and routine review of data to keep the information up to date and accurate.
• Coordinate use of Regional Application Specialists for technical expertise and expert level sales presentations.
• Manage and record all sales activity as required via the CRM system as per the OMICRON Sales Process.

Area Sales Manager – US Central East

• Partner with Area Sales Managers and Application Engineers to support a smooth and customer-focused sales process
• Support the full sales process from quotation – order processing – invoicing - collections
• Review customer Terms & Conditions and vendor documentation using internal tools and AI-assisted resources
• Process customer purchase orders and intercompany orders
• Ensure orders are processed accurately and shipped on time
• Invoice customers and assist with payment follow-up
• Coordinate with suppliers and couriers to resolve order-related questions
• Maintain accurate data records in CRM and ERP systems (accounts, contacts, quotes, and orders)
• Follow up on marketing and event contacts as needed
• Respond to customer inquiries via phone and email
• Act as a main point of contact for customers throughout the sales process together with the Area Sales Manager
• Support customers during regular business hours

Customer Support, Sales

• Become technically proficient in OMICRON products and solutions
• Develop, maintain, and foster customer relationships as required for assigned accounts and segments
• Coordinate customer visits and activities, make presentations, demonstrate products, technologies, and test methodologies, and provide post-sale customer support
• Participate in business development, market evaluation, and sales forecasting
• Record and maintain all customer meetings, leads, opportunities, and activities per the OMICRON Sales process incorporating the CRM (customer relationship management) system
• Communicate routinely with OMICRON Sales managers and stakeholders, share customer and market data, and report status at team meetings
• Coordinate promotional activities, and participation at conferences, user meetings, seminars, and local exhibits
• Perform other tasks as assigned by the Area Sales Manager – USA, Central East Territory.