Technical Support Engineer – Electrical Engineer
OMICRON electronics
full-time
Posted on:
Location Type: Hybrid
Location: Houston • Texas • United States
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About the role
- Provide timely and effective technical support to customers through phone and email communication.
- Document customer interactions.
- Develop tailored instruction guides to support troubleshooting and product use.
- Assist technicians in troubleshooting OMICRON test equipment.
- Diagnose mechanical, hardware, software, and systems failures using established procedures.
- Collaborate closely with Application Engineers and other Technical Support Engineers to increase knowledge and ensure prompt resolution of customer issues.
- Assist engineers with technical issues and recommend solutions.
- Develop and implement resolutions for identified problems following standard practices and procedures.
- Identify, document, and recommend improvements to existing procedures and tools to enhance customer satisfaction.
- Support continuous improvement of component repair methods and capabilities.
- Participate in company promotional activities (fairs, exhibitions, conferences, etc.).
- Support Application Engineers during customer site visits
- Perform other duties as assigned.
Requirements
- At least 3 years’ experience in related field preferred.
- Experience in customer support preferred.
- Experience working with Windows operating system.
- General knowledge of firewall protection and IT networks infrastructure preferred.
Benefits
- Offering an attractive benefit package.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootingdiagnosing mechanical failuresdiagnosing hardware failuresdiagnosing software failuresdiagnosing systems failuresdeveloping instruction guidesimplementing resolutionsimproving proceduresrepair methods
Soft Skills
communicationcollaborationproblem-solvingcustomer satisfactiondocumentationinterpersonal skillsadaptabilityteamworkattention to detailcustomer service