Offshore Launch

Support Engineer

• Own the L1 support queue (9am–1pm): triage, respond to, and resolve customer-facing technical issues independently
• Handle L2 bug resolution: root cause analysis, fixes, and escalation judgment across the application and database layers
• Navigate and debug an existing proprietary codebase you didn't write — quickly and without extensive guidance
• Shift into feature development and deeper technical work in the afternoons as ramp-up progresses
• Communicate ticket status and blockers proactively — without waiting to be asked
• Work within a Microsoft stack: C#, ASP.NET MVC, SQL Server, Azure

Support Engineer L2 – Developer Track

Digital Marketing

• Manage and optimize paid ads (primarily Google PPC/LSA).
• Manage and optimize Google Business Profile and map pack SEO.
• Manage local social profile presence (Facebook, Nextdoor, LinkedIn).
• Feed the content engine to boost local SEO (blogs, new service pages).
• Execute email and text marketing campaigns to existing customers.
• Update directory listings monthly.

Digital Marketing Specialist

Executive Assistant

• Own inbox and calendar management across a minimum of five active calendars spanning personal, family, and multiple professional domains
• Build systems and processes from scratch while simultaneously executing day-to-day tasks — without waiting for complete documentation
• Manage high-volume, time-sensitive communication across multiple inboxes with strong prioritization judgment
• Anticipate needs before they're voiced and act on them — proactively, not reactively
• Coordinate logistics across a busy entrepreneurial household including scheduling, follow-ups, and cross-domain task management
• Troubleshoot technical issues independently and maintain full ownership of your tools and workspace
• Produce high-quality deliverables such as daily briefs, preparation materials, and communications on behalf of the principal
• Maintain consistent communication rhythms with the executive through regular check-ins that create accountability and context

Personal Executive Assistant

Paralegal

• Accurately enter and review client data into drafting software systems
• Draft legal documents using provided software, templates and checklists
• Proofread and edit documents to eliminate errors and ensure consistency
• Conduct document reviews for formatting, grammar, and internal consistency

Support Engineer L2 – Developer Track

Digital Marketing Specialist

Personal Executive Assistant

Virtual Paralegal – Drafter