Offshore Launch

Project Manager

• Manage and review a large volume of plumbing work orders per day across multiple job sites (all residential)
• Evaluate contractor reports, photos, and videos to verify diagnoses and scope accuracy
• Spot incomplete or inaccurate bids and work with contractors to resolve before escalation
• Provide technical direction to contractors—escalating quality concerns as needed
• Ensure all relevant data, documentation, and system entries are accurate and complete
• Act as the final internal QA before work is approved, scheduled, or billed
• Use internal platforms and documentation tools to manage day-to-day activity efficiently
• Collaborate with internal operations team to troubleshoot delays, material gaps, or job issues

Plumbing Project Manager, Quality Control Specialist

Customer Support

• Answer incoming calls, schedule appointments in Service Titan, and dispatch technicians as needed.
• Handle overflow and after-hours customer inquiries.
• Use AT&T Office@Hand (RingCentral VoIP) to manage customer calls professionally and correspond with other team members.
• Utilize Scorpion and Chirp dashboards to track and manage leads.
• Follow company scripts and prompts to ensure a smooth customer booking process.
• Communicate with technicians and office managers to provide job details and updates.
• Ask relevant plumbing-related questions to gather necessary information for service calls.
• Maintain detailed and accurate customer records in the CRM system.
• Complete other admin tasks as needed.

Customer Service Representative, Plumbing/HVAC Experience Required

• Answer incoming calls and schedule appointments in HouseCall Pro or equivalent(ServiceTitan, Jobber).
• Handle overflow and after-hours customer inquiries.
• Manage customer calls professionally through VoIP tools (e.g., RingCentral/AT&T Office@Hand) and correspond with the internal team.
• Follow company scripts and prompts to guide a smooth, consistent booking process.
• Ask relevant plumbing-related diagnostic questions to capture accurate job details for dispatch.
• Maintain detailed, accurate customer records in the CRM system.
• Support lead tracking via marketing/lead dashboards (e.g., Scorpion, Chirp) where applicable.
• Complete other administrative tasks as needed.

Customer Service/Dispatcher

Dispatcher

• Build and manage daily technician schedules and routing in House Call Pro or equivalent (ServiceTitan, Jobber).
• Triage and assign incoming service calls by urgency, technician skill match, and location.
• Monitor technician GPS/status in real time and adjust routing for delays, emergencies, or call-outs.
• Communicate accurate ETAs to customers and proactively update them on schedule changes.
• Handle same-day schedule conflicts and emergency/overflow dispatch.
• Maintain accurate, up-to-date job board and hand off complete job details to technicians and CSR.
• Escalate recurring scheduling bottlenecks to the PM/Office Manager.

Administrative Assistant

• Own day-to-day office operations including call center performance, scheduling/dispatch, cash collection, compliance, and administrative workflows.
• Track project/job timelines from booking through completion and invoicing, flagging jobs at risk of slipping.
• Monitor job costing and margin at a summary level; flag anomalies to the owner.
• Manage subcontractor coordination (permits, material orders, inspections, agencies) where applicable.
• Maintain accurate records in HouseCall Pro or equivalent CRM/FSM platform (ServiceTitan, Jobber).
• Support hiring and onboarding processes for field and office teams.

Operations Manager / Office Manager

• Answer inbound calls during business hours to schedule quotes and book jobs.
• Own outbound calls on unconverted leads, calling and texting leads that didn't book.
• Own daily scheduling and dispatch, ensuring that booked jobs are correctly staffed.
• Manage accounts receivable with automated and manual follow up.
• Complete onboarding paperwork, background checks, and system access for new hires before their first day on the job.
• Submit and approve all team timesheets by payroll cutoff with zero missed hours or late submissions.
• Track and renew all licenses, certificates of insurance, and compliance documents, initiating renewals at least 30 days before expiration.
• Serve as the communication hub between the owner, GM, technicians, and customers.
• Maintain accurate data entry across the CRM, job records, and financial documents.

Office Manager

Mechanical Engineer

• Manage a high volume of HVAC work orders each day (20+), across multiple job sites
• Review technician reports, photos, and videos to verify diagnoses and spot issues early
• Scope jobs accurately—catching misdiagnoses, inflated bids, or missing components
• Provide clear, confident direction to licensed HVAC contractors—pushing back when needed
• Own communication across the job: from the field to internal operations to project wrap-up
• Uphold company quality standards and act as the final gatekeeper before approval and billing
• Use company internal platform and documentation tools to track job progress and ensure completion

Senior Mechanical Engineer – HVAC

Support Engineer

• Own the L1 support queue (9am–1pm): triage, respond to, and resolve customer-facing technical issues independently
• Handle L2 bug resolution: root cause analysis, fixes, and escalation judgment across the application and database layers
• Navigate and debug an existing proprietary codebase you didn't write — quickly and without extensive guidance
• Shift into feature development and deeper technical work in the afternoons as ramp-up progresses
• Communicate ticket status and blockers proactively — without waiting to be asked
• Work within a Microsoft stack: C#, ASP.NET MVC, SQL Server, Azure