Customer Service Representative, Plumbing/HVAC Experience Required

Offshore Launch

Customer Service Representative needed with HVAC or plumbing experience for Offshore Launch. Assist with scheduling, communication, and administrative tasks for plumbing services.

Posted 7/21/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $1,300 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service management, utilizing scheduling and dispatching software like Service Titan, and effectively communicating with customers and technicians. Proficient in managing high call volumes while maintaining attention to detail and professionalism.

Highest-signal resume keywords

Customer Service ManagementService Titan ProficiencyVoIP Systems ExperienceLead Tracking Software FamiliarityStrong Verbal And Written Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Scheduling SoftwareDispatching SoftwareCRM System ManagementPlumbing KnowledgeProblem-Solving Skills

Soft Skills

Detail-OrientedMulti-TaskingProfessionalism

Tools & Technologies

Service TitanAT&T Office@HandRingCentralScorpion DashboardChirp Dashboard

Industry Keywords

HVACPlumbingCustomer InquiriesLead ManagementAppointment Scheduling

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Answer incoming calls, schedule appointments in Service Titan, and dispatch technicians as needed.
Handle overflow and after-hours customer inquiries.
Use AT&T Office@Hand (RingCentral VoIP) to manage customer calls professionally and correspond with other team members.
Utilize Scorpion and Chirp dashboards to track and manage leads.
Follow company scripts and prompts to ensure a smooth customer booking process.
Communicate with technicians and office managers to provide job details and updates.
Ask relevant plumbing-related questions to gather necessary information for service calls.
Maintain detailed and accurate customer records in the CRM system.
Complete other admin tasks as needed.

Requirements

What you’ll need

At least 2 years of experience in HVAC or Plumbing.
Familiarity with Service Titan or similar dispatching & scheduling software.
Strong verbal and written communication skills in English.
Ability to multi-task and manage high call volumes while maintaining professionalism.
Availability during designated work hours, including weekends.
Comfortable working with VoIP systems (AT&T Office@Hand/RingCentral) and lead tracking software.
Detail-oriented with strong problem-solving skills to assist customers effectively.
Knowledge of plumbing services is a plus, but willingness to learn is essential.

Benefits

Comp & perks

Up to $1300 depending on experience
Guaranteed annual bonus of one month's salary
Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores
Comprehensive health benefits, including dependents: health, life, vision and dental insurance.
16 days PTO