Support Engineer L2 – Developer Track

Offshore Launch

Support Engineer for Offshore Launch providing technical support and development for a SaaS startup. Working directly with a small engineering team and handling customer-facing technical issues.

Posted 5/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $3,100 per monthWebsite

Tech Stack

Tools & technologies

ASP.NETAzureBootstrapJavaScriptjQuery.NETSQL

About the role

Key responsibilities & impact

Own the L1 support queue (9am–1pm): triage, respond to, and resolve customer-facing technical issues independently
Handle L2 bug resolution: root cause analysis, fixes, and escalation judgment across the application and database layers
Navigate and debug an existing proprietary codebase you didn't write — quickly and without extensive guidance
Shift into feature development and deeper technical work in the afternoons as ramp-up progresses
Communicate ticket status and blockers proactively — without waiting to be asked
Work within a Microsoft stack: C#, ASP.NET MVC, SQL Server, Azure

Requirements

What you’ll need

3–5 years of software development experience (full-stack or backend-leaning)
Hands-on experience with the Microsoft stack: C#, ASP.NET MVC, SQL Server
Demonstrated ability to debug unfamiliar codebases independently
Front-end basics: HTML, CSS, JavaScript, jQuery, Bootstrap
Strong written English — clear, direct, proactive communicator
Comfortable working in a lean startup environment with minimal documentation and real ownership

Benefits

Comp & perks

Up to $3100/mo depending on experience
Annual bonus up to 150% of one month's salary, contingent on quarterly performance scores
13th month pay
Performance-based bonuses
Comprehensive HMO policy, including dependents.
Annual continuing education budget to support professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

C#ASP.NET MVCSQL ServerHTMLCSSJavaScriptjQueryBootstrapbug resolutionroot cause analysis

Soft Skills

proactive communicationindependent debuggingownershipproblem-solvingclear writing