Customer Service/Dispatcher

Offshore Launch

Customer Service/Dispatcher at Offshore Launch assisting small business owners with service coordination. Handling calls, scheduling appointments, and maintaining customer records.

Posted 7/16/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $1,450 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within the HVAC and plumbing industries, utilizing scheduling and dispatching software to manage appointments and customer inquiries effectively. Proficient in maintaining accurate records and handling high call volumes while ensuring professional communication.

Highest-signal resume keywords

Customer Service ExperienceHouseCall ProVoIP SystemsLead Tracking SoftwarePlumbing Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Record ManagementAppointment SchedulingDiagnostic QuestioningObjection HandlingMulti-tasking

Soft Skills

Verbal CommunicationWritten CommunicationProfessionalism

Tools & Technologies

ServiceTitanJobberRingCentralAT&T Office@HandScorpionChirp

Industry Keywords

HVACHome ServicesCustomer InquiriesLead TrackingAdministrative Tasks

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Answer incoming calls and schedule appointments in HouseCall Pro or equivalent(ServiceTitan, Jobber).
Handle overflow and after-hours customer inquiries.
Manage customer calls professionally through VoIP tools (e.g., RingCentral/AT&T Office@Hand) and correspond with the internal team.
Follow company scripts and prompts to guide a smooth, consistent booking process.
Ask relevant plumbing-related diagnostic questions to capture accurate job details for dispatch.
Maintain detailed, accurate customer records in the CRM system.
Support lead tracking via marketing/lead dashboards (e.g., Scorpion, Chirp) where applicable.
Complete other administrative tasks as needed.

Requirements

What you’ll need

2+ years of customer service experience, ideally in HVAC, plumbing, or another home services trade.
Familiarity with HouseCall Pro or similar dispatching/scheduling software(ServiceTitan, Jobber).
Strong verbal and written English communication skills.
Ability to multi-task and manage high call volumes while maintaining professionalism.
Comfortable working with VoIP systems and lead tracking software.
Prior plumbing or HVAC industry knowledge (Nice to have).
Experience with objection handling or win-back calls (Nice to have).

Benefits

Comp & perks

Guaranteed annual bonus of one month's salary
Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores
Comprehensive health benefits, including dependents: health, life, vision and dental insurance.
16 days PTO