Dispatcher

Offshore Launch

Dispatcher managing technician schedules and service calls for home service businesses. Focused on ensuring timely job assignments and efficient operations with strong communication.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $1,450 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing technician schedules and routing using platforms like HouseCall Pro, ServiceTitan, or Jobber, while effectively communicating with customers and handling high-pressure situations. Proficient in triaging service calls and utilizing GPS/fleet tracking tools to optimize operations in home services trades.

Highest-signal resume keywords

Dispatching ExperienceHouseCall ProServiceTitanJobberGPS/Fleet Tracking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Scheduling ManagementTriage Service CallsJob Board MaintenanceBasic Plumbing TerminologyEmergency Dispatch Handling

Soft Skills

Verbal CommunicationWritten CommunicationTime ManagementRapid Re-prioritization

Tools & Technologies

HouseCall ProServiceTitanJobberGPS Tracking Tools

Industry Keywords

Home ServicesPlumbingHVACElectrical

About the role

Key responsibilities & impact

Build and manage daily technician schedules and routing in House Call Pro or equivalent (ServiceTitan, Jobber).
Triage and assign incoming service calls by urgency, technician skill match, and location.
Monitor technician GPS/status in real time and adjust routing for delays, emergencies, or call-outs.
Communicate accurate ETAs to customers and proactively update them on schedule changes.
Handle same-day schedule conflicts and emergency/overflow dispatch.
Maintain accurate, up-to-date job board and hand off complete job details to technicians and CSR.
Escalate recurring scheduling bottlenecks to the PM/Office Manager.

Requirements

What you’ll need

2+ years of dispatching experience, ideally in plumbing, HVAC, electrical, or another home services trade.
Working knowledge of HouseCall Pro or a comparable FSM/scheduling platform (ServiceTitan, Jobber).
Excellent verbal and written English communication under time pressure.
Comfortable managing high call/message volume and rapid re-prioritization.
Familiarity with GPS/fleet tracking tools.
Basic plumbing terminology knowledge to correctly triage job type and urgency.

Benefits

Comp & perks

Guaranteed annual bonus of one month's salary
Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores
Comprehensive health benefits, including dependents: health, life, vision and dental insurance.
16 days PTO