Oakmont Capital Management, LLC

Operations

• Oversee, influence, and assure that communities meet and exceed budgeted occupancy for each assigned community and the region as a whole.
• Evaluate financial reports including revenue, expenses, care-fee expense ratios, and other key metrics and indicators and provide guidance and oversight to Executive Directors.
• Directly supervise, evaluate, train, and coach Executive Directors to maintain high standards of care, service, financial and occupancy expectations using established company policies and procedures in compliance with state and local regulations.
• Partner effectively with all team members, including community, regional and home office.
• Evaluate performance and intervene to correct deficiencies in a timely manner to meet overall company performance objectives.
• Assure execution of services including care, culinary, maintenance, housekeeping, activities, and programming is of the highest standard.
• Effectively communicate and resolves concerns and conflicts with residents, families, team members, vendors or others with a high degree of professionalism and skill in customer service.
• Adhere to and direct community and regional team leaders to follow established policies and procedures.
• Present current and relevant financial and occupancy data routinely and assist and set goals and objectives to meet company expectations.
• Represent the company to outside agencies, government agencies, and professional organizations.
• Take an active role in recruiting future team members including sourcing, interviews, and selection as appropriate.
• Respond to and support appropriate closure to concerns and issues related to residents, care, service, or team member relations.

Regional Director of Operations

• Oversee, influence, and assure that communities meet and exceed budgeted occupancy for each assigned community and the region as a whole.
• Evaluate financial reports including revenue, expenses, care-fee expense ratios, and other key metrics and indicators and provide guidance and oversight to Executive Directors.
• Directly supervise, evaluate, train, and coach Executive Directors to maintain high standards of care, service, financial and occupancy expectations using established company policies and procedures in compliance with state and local regulations.
• Partner effectively with all team members, including community, regional and home office.
• Evaluate performance and intervene to correct deficiencies in a timely manner to meet overall company performance objectives.
• Assure execution of services including care, culinary, maintenance, housekeeping, activities, and programming is of the highest standard.
• Effectively communicates and resolves concerns and conflicts with residents, families, team members, vendors or others with a high degree of professionalism and skill in customer service.
• Adhere to and direct community and regional team leaders to follow established policies and procedures.
• Present current and relevant financial and occupancy data routinely and assist and set goals and objectives to meet company expectations.
• Represent the company to outside agencies, government agencies, and professional organizations.
• Take an active role in recruiting future team members including sourcing, interviews, and selection as appropriate.
• Respond to and support appropriate closure to concerns and issues related to residents, care, service, or team member relations.
• Other duties as assigned.

Regional Director – Operations

• Assume the administrative authority, responsibility and accountability of directing the overall management and control of the activities and programs of the Community, its residents, its employees, and financial assets
• Represent the property in dealing with outside agencies, including governmental agencies
• Participate in property surveys (inspections) made by authorized government agencies including developing and executing plans of correction when required
• Promote the property in a positive manner and effectively communicate the organizations values to residents, visitors, team members and the greater community at large
• Coach and direct Community Directors to meet the expectations and requirements of the Company including financial management, excellent service, and team member relations
• Guide and lead marketing and sales efforts to meet or exceed targeted census goals in a timely manner and in alignment with Company expectations, procedures, and regulatory requirements including the appropriate level of care

Regional Operations Specialist – New Development

• Assume the administrative authority, responsibility and accountability of directing the overall management and control of the activities and programs of the Community, its residents, its employees, and financial assets
• Represent the property in dealing with outside agencies, including governmental agencies
• Participate in property surveys (inspections) made by authorized government agencies including developing and executing plans of correction when required
• Promote the property in a positive manner and effectively communicate the organizations values to residents, visitors, team members and the greater community at large
• Coach and direct Community Directors to meet the expectations and requirements of the Company including financial management, excellent service, and team member relations
• Guide and lead marketing and sales efforts to meet or exceed targeted census goals in a timely manner and in alignment with Company expectations, procedures, and regulatory requirements including the appropriate level of care.

• Assume the administrative authority, responsibility and accountability of directing the overall management and control of the activities and programs of the Community, its residents, its employees, and financial assets.
• Represent the property in dealing with outside agencies, including governmental agencies.
• Participate in property surveys (inspections) made by authorized government agencies including developing and executing plans of correction when required.
• Promote the property in a positive manner and effectively communicate the organizations values to residents, visitors, team members and the greater community at large.
• Coach and direct Community Directors to meet the expectations and requirements of the Company including financial management, excellent service, and team member relations.
• Guide and lead marketing and sales efforts to meet or exceed targeted census goals in a timely manner and in alignment with Company expectations, procedures, and regulatory requirements including the appropriate level of care.

• Assume the administrative authority, responsibility and accountability of directing the overall management and control of the activities and programs of the Community
• Represent the property in dealing with outside agencies, including governmental agencies
• Participate in property surveys (inspections) made by authorized government agencies
• Promote the property in a positive manner
• Coach and direct Community Directors to meet the expectations and requirements of the Company