Nutrafol

Data Scientist

• Own KPI frameworks for ecommerce and subscription performance (traffic, CVR, AOV, churn, retention, cohorts).
• Build and maintain dashboards in Tableau and Mixpanel; guide eventual migration to GA4 where applicable.
• Translate complex data into clear narratives—explaining why performance shifts occur and recommending next steps.
• Support analytics needs tied to the GA4 reimplementation (requirements gathering, validation through analysis, funnel mapping, reporting checks).
• Partner with Retention Analytics to unify ecommerce, subscription, lifecycle, and CRM insights.
• Conduct deep-dive analyses and opportunity sizing to support roadmap prioritization.
• Identify high-impact CRO opportunities across web and app experiences.
• Develop strong hypotheses, define success metrics, and guide test design.
• Run post-test analyses (lift, significance, segmentation) and deliver clear insights and recommendations.
• Drive a consistent, insight-led experimentation operating model across Digital Product.
• Oversee weekly and monthly reporting for website and app performance.
• Guide the Senior Associate in maintaining ongoing Excel/GSheets reporting and build recaps for executive shareouts.
• Identify gaps in analytics and build scalable dashboards to improve clarity and visibility.
• Lead opportunity sizing for roadmap initiatives to help prioritize projects in an impact vs. effort analysis.
• Manage, coach, and develop the Senior Associate Analyst.
• Partner with Product Managers to bring data-driven clarity into roadmap decisions.
• Collaborate with SEO, Growth, and Lifecycle teams on shared KPIs and integrated insights.
• Present insights, test readouts, and performance updates to Product, Marketing, and Executive Leadership.
• Own Fullstory and Mixpanel contract and vendor needs.

Senior Manager, Digital Product Analytics

Designer

• Own the end-to-end development of responsive HTML/CSS email templates optimized across devices, inboxes, and platforms
• Lead implementation of dynamic and personalized content using ESP data integrations and automation workflows
• Translate Figma/Adobe designs into production-ready templates, ensuring pixel accuracy and technical feasibility
• Serve as a technical partner to CRM associates and designers, providing guidance on best practices and design scalability
• Ensure cross-client compatibility, accessibility compliance, and high deliverability standards
• Conduct advanced QA to validate rendering, functionality, and accurate population of dynamic fields
• Support A/B and multivariate testing initiatives by coding variations and ensuring proper tracking and setup
• Maintain and evolve component-based template libraries to improve speed, consistency, and scalability
• Proactively identify opportunities to optimize workflows, templates, and QA processes
• Troubleshoot complex rendering issues and collaborate with ESP support or engineering teams as needed
• Act as a mentor and technical resource for junior team members, helping elevate overall execution quality

Senior Associate, HTML Designer

Customer Success Manager

• Own end-to-end execution of CRM campaigns and always-on lifecycle journeys across Email, SMS, Push, and App
• Manage and support CRM Associates by assigning work, setting priorities, reviewing builds, and providing coaching and feedback
• Own final QA oversight and launch approval for CRM campaigns and journeys, ensuring accuracy across targeting, content, timing, and tracking
• Serve as the primary day-to-day CRM partner for Design and Coding teams, managing briefs, feedback, feasibility, and execution to ensure launches are production-ready and on time
• Define and maintain clear timelines, briefs, and execution standards for CRM initiatives
• Lead A/B testing and optimization efforts to improve engagement, conversion, and retention performance
• Analyze campaign and journey performance and share insights and recommendations with stakeholders
• Maintain CRM documentation, QA checklists, and best practices to support scalable execution

CRM Manager

Public Relations

• Lead the development of a forward-thinking PR strategy that prioritizes conversation creation, cultural relevance, and breakthrough earned moments, not just traditional coverage.
• Serve as the primary creative and strategic driver for PR, originating big ideas and defining the narratives that agency partners bring to life.
• Translate brand strategy, campaigns, and insights into compelling PR stories that feel timely, human, and culturally fluent.
• Set the creative direction and lead day-to-day agency management with a focus on executional excellence, clear timelines, and measurable impact.
• Partner closely with Brand, Social/Community, Influencer, Partnerships, and Professional Marketing teams to identify and unlock PR-worthy moments from existing initiatives and assets.
• Ensure PR is integrated early into campaign planning to maximize earned potential and cultural impact.
• Collaborate with leadership, spokespersons and talent partners to elevate Nutrafol’s voice across wide-reaching consumer conversations and channels.
• Measure success beyond volume – evaluating quality, resonance, and cultural impact – and continuously refine strategy based on performance, competitive landscape, and cultural shifts

Director, Consumer PR

Manager

• Conduct thorough evaluations of new ingredients and technologies for potential use in products
• Propose ingredients or technologies and dosages that can deliver against the intended consumer end-benefit
• Work closely with raw material vendors to identify emerging ingredient technologies and whitespaces for innovation
• Translate internal innovation findings into unique and differentiated formulations
• Match root cause and mechanism of action understanding with novel innovative functional dietary supplement ingredients
• Work with suppliers and Supply Chain to develop exclusive ingredients and ingredient technologies depending on project and product needs
• Synthesize scientific research and translate into substantiated claims/benefits for dietary supplements
• Develop and lead the strategy for substantiating ingredient level and mechanism of action and root cause claims across the portfolio, ensuring alignment with regulatory, scientific, and marketing requirements
• Document root cause and ingredient claims substantiation into appropriate dossiers and science presentations
• Partner with the internal Innovation, Clinical/Medical, Product Development, and Regulatory teams on understanding the ingredient level data and additional bridging data needed for launch claims
• Collaborate with Product Development and internal teams to translate complex science into accurate, consumer-facing claims
• Partner closely with Product Development, Regulatory Affairs, Quality, Clinical/Medical, Marketing, and External Partners to ensure claims are credible, compliant, and differentiating
• Serve as a subject matter expert to advise cross-functional teams on claim feasibility, positioning, and evidence requirements
• Collaborate with the innovation team and medical advisors to identify biological mechanisms of action and root causes based on scientific literature
• Stay current on consumer health and wellness trends and translate them into actionable insights for R&D
• Maintain a strong understanding of the competitive landscape from a formulation, ingredient, format, and claims perspective
• In partnership with Clinical and Medical, Product Education, and Brand Marketing, provide guidance and scientific substantiation for ingredient, mechanism of action and root cause narratives for the consumer
• Communication of data, including preparation of presentations to all levels of the organization
• Work with patent attorneys to provide scientific content in drafting new patents for novel supplement formulations and technologies
• Effectively partner with cross-functional peers in Product Development, Innovation, Clinical and Medical Affairs, Regulatory Affairs and Quality Assurance, and Supply Chain departments
• High level of organization and responsiveness for record keeping/data management for reports, NDAs/CDAs, supplier/external materials and internal presentations/data
• Oversee multiple concurrent projects, ensuring all meet deadlines
• Propose new ways of working and new processes to enhance formulation development efficiency

Senior Manager, Supplement Formulation

Product Manager

• Define and execute the enterprise-wide education strategy aligned to business objectives, product launches, brand activations and overall company and sales objectives.
• Serve as the senior thought leader for education, embedding learning as a growth lever across all functions.
• Partner with cross-functional leadership (Marketing, Sales, R&D, Customer Experience, Digital Product, Clinical & Medical Affairs, International) to ensure education drives both brand love and measurable ROI.
• Act as a liaison between Science, Clinical, Professional, Retail, Marketing, Customer Service and Creative to create understandable educational materials that are based in a deep understanding of science.
• Develop tiered education frameworks tailored to diverse audiences: consumers, physicians, stylists and employees to be utilized across company efforts.
• Create multi-format programs (in-person, digital, live broadcast, certification, peer-to-peer) that balance science and emotional brand storytelling.
• Ensure all content is scientifically accurate, evidence-based, aligns with company, brand and product strategy and adheres to regulatory (FDA, FTC & NAD) guidelines.
• Establish scalable infrastructure (LMS, digital content platforms, analytics) to track impact, engagement, and ROI.
• Manage budgets and resources strategically to maximize reach and effectiveness of educational messaging and programs alongside the field and sales teams.
• Identify and translate emerging scientific trends, research, and insights into educational narratives for our brand and products.
• Stay ahead of trends in beauty, health, digital learning, and professional education to keep the brand at the forefront.

Senior Director of Product Education

Supply Chain

• Monitor and process daily inventory transactions, including goods receipts, warehouse transfers, inventory production adjustments and finished good receipts to ensure system accuracy.
• Ensure every batch record is produced for all sites for all bulk and packaged goods. Working closely with each CMO on production schedule.
• Reconcile cycle counts and physical inventory checks, investigating the root causes of discrepancies between physical stock and system records.
• Create and maintain routine reports on all inventory to ensure transactions have posted appropriately and there are no discrepancies.
• Audit "master data" (e.g., part numbers, unit of measure, and storage location assignments) to prevent downstream errors in procurement and production.
• Work cross functionally with planning, CMOs, quality and OPS to reconcile completed batches and transact them to completion in the ERP

Supply Chain Analyst, D365 ERP – Contract

Risk

• Own and evolve the company’s product safety and risk management framework, policies, working within Unilever’s governance models, guidance and partnership
• Submit ingredients and formulas to Unilever safety team for evaluation and collaborate to understand assessments and feedback
• Ensure alignment with applicable global regulations, standards, and industry best practices
• Understand and assess exposure, dosing, vulnerable populations, and cumulative use considerations
• Proactively identify safety and compliance risks associated with dietary ingredients, botanicals, cosmetic ingredients as well as formulations, packaging, and manufacturing
• Collaborating closely within the QA/RA team, develop and implement risk mitigation plans, including corrective and preventive actions (CAPAs) and proactive contaminant monitoring.
• Lead product risk assessments across development, launch, and post-market phases
• Partner with cross-functional teams to embed risk-based decision-making into product development and commercialization
• Oversee post-market safety monitoring team, including adverse events and trend analysis
• Serve as a trusted advisor to internal stakeholders on product safety and risk considerations
• Collaborate with Safety Experts, Formulation, Product Development, Regulatory Affairs, Quality Assurance, and Legal throughout the product lifecycle to support development, inspections, emerging trends and drive industry best practices
• Translate complex risk and safety topics into clear, actionable guidance for cross-functional teams
• Prepare and present risk assessments, safety updates, and metrics to cross-functional teams
• Build and mentor a high-performing product safety and risk management team. Responsible for 1-2 direct reports.

Director, Product Safety – Risk Management

Analyst

• Own customer reporting and analysis across key lifecycle metrics including acquisition, retention, churn, engagement, and lifetime value
• Write, maintain, and optimize complex SQL queries in Snowflake to support recurring reporting, ad hoc analysis, and experimentation
• Build and maintain standardized customer datasets, metrics, and reporting frameworks to ensure consistency across teams
• Partner with Retention, Lifecycle, Loyalty teams to define analytical requirements and answer strategic business questions
• Analyze customer behavior trends, cohort performance, and subscription dynamics to surface insights and growth opportunities
• Support experimentation and testing by defining success metrics, building measurement frameworks, and analyzing results
• Create clear, executive-ready dashboards, summaries, and readouts that translate data into actionable recommendation
• Ensure data accuracy and quality through validation, documentation, and ongoing QA of reports and queries
• Contribute to best practices for customer analytics, reporting standards, and metric definitions

Senior Customer Analyst

Events

• Design & facilitate brand education materials, with an emphasis on elevating consumer experiences and building brand loyalty.
• Integrate education initiatives across various channels, including in-person workshops, digital platforms, and social media, to create a consistent learning experience that supports a seamless consumer journey.
• Develop education and event strategies to improve all Retail initiatives, anticipating the needs of the business and the impact on cross functional team timelines.
• Oversee and facilitate sourcing and execution of TOA’s and event collaterals.
• Budget management and financial tracking of all events and education spend.
• Serve as Retail education voice through partnerships with Sales, Marketing, and internal  Education players on key launches and initiatives to define product positioning and selling strategies.
• Communicate market activity and competitive intelligence through an active engagement process with VP of Retail and Director, Retail Sales, Education and key opinion leaders to determine customer needs and territory growth opportunities.
• Stay current on beauty industry education trends and activations, constantly thinking outside the box for education and sales development, events, etc
• Build innovative training materials and resources, such as manuals, virtual courses, that are clear, concise, and visually appealing to drive growth across the hair and wellness category.
• Experienced facilitator with the ability to execute engaging virtual and live format seminars that focus on Nutrafol’s brand story, product knowledge, sales and service techniques, omni-education activations, and competitive insights and trends.
• Develop and deliver brand and product knowledge onboarding content to field team employees, including in-store education and sales development, providing constructive feedback when needed.
• 40%+ of time will be spent in store with the field team. Could vary based on the needs of the business.
• Develop the Nutrafol Field Team to be leaders in education and sales through training, sales development and by creating growth opportunities to establish Nutrafol as the hair thinning authority.
• Lead monthly Field Sales & Education training calls for product launches, events, team questions, etc.
• Support Regional Managers in building elevated training and sales opportunities.
• Ensure the Sales team is consistently informed and aligned with all Education and Event programs and objectives by regularly attending monthly meetings and with in store ongoing training / development.
• Conduct regular (monthly or bi-monthly) meetings with the Retail Sales Team and evaluate their performance.
• Responsible for the management of programs that contribute to the overall budget of the Retail Sales department; including expense planning, reconciliation of departmental expenses, and involvement in future budget planning.
• Evaluate and improve current Retail education and scale for growth and new market launches.
• Work closely with Sales and Marketing teams to ensure universal messaging.
• Provide coaching and strategic direction to Regional Managers and Sales and Education Executives, serving as a mentor and role-model to field team members.
• Create and analyze data related to education initiatives and make recommendations to optimize ROI.
• Champion a culture of confidence and inclusion within the education team and across the brand.
• Ensure the Nutrafol brand standards are upheld by all Retail Sales Field Team employees.