Fulfillment Operations Manager

Nutrafol

Operations Manager overseeing fulfillment and project management processes at Nutrafol. Focusing on internal operations and liaising with external partners to drive efficiency.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $110,000 per yearWebsite

Tech Stack

Tools & technologies

ERPMagento

About the role

Key responsibilities & impact

Support Operations Leadership in 360 day-to-day operations and project management
Responsible for oversight + implementation of operations related initiatives (both internal and cross functional)
Serve as liaison between ops. dept. and external partners when needed, reporting back any necessary information to leadership team
Lead and manage direct reports, providing guidance, coaching, and support to ensure alignment with operational objectives and foster a culture of excellence
Review + improve all internal processes and communicate SOPs to all stakeholders on a quarterly basis
Proactively identify and mitigate operational risks with corrective action plans while working under strict deadlines
Oversees and reports weekly, monthly, quarterly, and annual metrics.
Own carrier network performance, including monitoring service levels, cost, delivery SLAs, exception management, and supporting carrier optimization initiatives in partnership with 3PLs and transportation providers
Support retail operations and fulfillment execution, including a strong understanding of EDI process flows (e.g., PO receipt, ASN creation, invoicing), and partner cross functionally to ensure accurate inventory flow, compliant order processing, and service level alignment across wholesale and retail channels
Drive analytics and insights across operations, leveraging data to inform decision making and continuous improvement initiatives

Requirements

What you’ll need

Bachelor’s degree in Supply Chain, Operations, or similar field of study.
4-6 years experience in operations management within a manufacturing environment, preferably in the Nutraceutical, Wellness, or CPG industries; startup/high growth company experience is a plus, with brand experience preferred
1-2 years of managerial experience, including hiring, coaching and mentoring
Operational Management Systems and 3PL experience is required
Knowledge of eCommerce business model with proficiency in using Magento, Skubana, and Salesforce, or similar ERP and CRM systems
Strong organizational, time management, communication, process orientation and problem-solving skills.
In-state and out-of-state traveling required for on-site audits and 3PL visits (one to two times a year).
A flexible mindset willing to accommodate the potential need for weekend and late night coverage.
Excellent interpersonal communication and organizational skills to coordinate project activities
Experience in analysis and documentation of functional requirements for ecommerce projects.
Ability to multi-task that can manage several projects under a tight deadline and accommodate any changes.
An entrepreneurial spirit with operational skills to ensure self-directed projects and ideas are seen through to execution

Benefits

Comp & perks

Fully remote work experience
Comprehensive medical, dental, and vision package, including FSA program
401K with employer match
Quarterly Bonus Program
Flexible PTO
Two company-wide wellness breaks every day
Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
Monthly wellness stipend
Monthly internet stipend
Monthly cell phone stipend
Annual learning & development stipend
Free meditation app membership (Headspace)
Free Nutrafol subscription
Pet insurance discounts and benefits

ATS Keywords

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Hard Skills & Tools

Project ManagementOperational Management SystemsProcess ImprovementInventory ManagementRisk MitigationMetrics ReportingFunctional Requirements Analysis

Soft Skills

Communication SkillsOrganizational SkillsProblem-Solving SkillsCoaching and MentoringTime Management