Director

• Responsible for driving the strategy, planning, and execution of digital transformation initiatives
• Collaborates with cross-functional teams
• Develops and communicates a clear digital transformation strategy
• Identifies opportunities for digital transformation and innovation
• Collaborates with executive/senior leadership
• Leads the implementation of digital technologies
• Ensures seamless integration of new technologies
• Develops change management strategies
• Provides leadership and guidance
• Evaluates existing business processes
• Leads process improvement efforts
• Utilises data analytics to make informed decisions
• Collaborates with external partners
• Oversees training programmes

Director, Digital Transformation Enablement

Engineer

• Provide a professional first-line onsite technical support and field engineering service to clients
• Proactively identify and resolve technical incidents and problems
• Manage standard and low complexity incidents, conducting routine tasks
• Ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions

Data Center Remote Hands Engineer

• Provides a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
• Maintains the support process and ensures that requests for support are handled according to the procedures.
• Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
• Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
• Prioritises and diagnoses incidents according to agreed procedures.
• Investigates causes of incidents and seeks resolution.
• Escalates unresolved incidents and follows up until incident is resolved.
• Provides service recovery, following resolution of incidents.
• Documents and closes resolved incidents according to agreed procedures.
• Maintains secure, accurate, complete, and current configuration on configuration items (CIs).

Data Centre Remote Hands Engineer

• Maintain the support process and ensure that requests for support are handled according to procedures.
• Use service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate.
• Identify and resolve problems following agreed procedures.
• Carry out agreed maintenance tasks.
• Ensure usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
• Perform defined tasks to monitor service delivery against service level agreements and maintain records of relevant information.
• Analyze service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiate or report these actions.
• Prioritize and diagnose incidents according to agreed procedures.
• Investigate causes of incidents and seek resolution.
• Escalate unresolved incidents and follow up until incident is resolved.
• Provide service recovery, following resolution of incidents.
• Document and close resolved incidents according to agreed procedures.
• Maintain secure, accurate, complete, and current configuration on configuration items (CIs).

Analyst

• Provide support and troubleshooting for Cisco datacenter network infrastructure equipment (Switches, Routers, and Firewalls).
• Develop or execute technical procedures during scheduled or emergency maintenance windows (upgrades and configuration changes).
• Participate in incident handling and problem resolution.
• Interact with or escalate tickets to manufacturers when necessary.
• Document procedures, changes, and incidents clearly and in an organized manner.

Infrastructure Analyst

Consultant

• Beratung unserer Kund:innen zu ALE-Kommunikationslösungen und Erstellung von Lösungskonzepten.
• Durchführung von Workshops und technischem Design für OmniPCX Enterprise (OXE) und OmniVista 8770.
• Planung, Installation und Konfiguration von OXE inkl. Hochverfügbarkeit und Virtualisierung.
• Integration von Contact-Center-Szenarien (CCD) und Hybrid-/Cloud-Lösungen mit Rainbow™.
• SIP-Trunking & SBC-Interop (z.B. Audiocodes) sowie technische Projektleitung und Dokumentation.

Alcatel Consultant

Implementation Specialist

• Planning, installation and configuration of OmniPCX Enterprise (OXE), including high availability and virtualization; management via OmniVista 8770.
• Planning, installation and configuration of Rainbow, including high availability and virtualization; management via OmniVista 8770.
• Implementation of contact center scenarios (OmniPCX/CCD), including skill-based routing, reporting and agent desktop; integrations (e.g., Genesys/RSI).
• Hybrid/cloud integrations with Rainbow™ (WebRTC gateway, OXE↔Rainbow coupling, security/compliance).
• SIP trunking & SBC interoperability (e.g., AudioCodes): numbering plans, LCR, emergency routing, testing & acceptance.
• Troubleshooting, root cause analysis, change/release management, documentation and knowledge transfer in line with SLAs.

Alcatel Implementation Engineer, L3

• Act as a technical specialist responsible for consulting and implementing projects
• Analyze the client's infrastructure and discuss project requirements
• Execute designs and prepare HLD, LLD documentation and technical presentations
• Define and run POCs with the client

Network Technical Services Implementation Engineer, L3

Account Manager

• Acts as the primary point of contact for client inquiries, escalations, and feedback
• Interact with customers to understand expectations and ensure SDIS service offers are consistently aligned
• Understand client business needs and objectives to tailor required services
• Identify and mitigate risks associated with service delivery and client relationships
• Responsible for client satisfaction and ensuring services are delivered according to agreed service definitions and SLAs
• Take proactive measures to address client concerns and continuously improve service quality
• Oversee financial aspects of client accounts, including budgeting and forecasting
• Provide regular reports on service performance and client satisfaction to stakeholders

Service Account Manager

Client Partner

• Generate incremental new sales consistent with monthly targets
• Prepare commercial and technical service proposals and ensure such proposals are technically and commercially sound
• Develop and maintain strong relationships with key business executives and other stakeholders in prospect and customer organizations
• Track, manage, and report ongoing activity relative to plan
• Ability to travel up to 50%, or as needed

Global Client Manager – IP Transit

Sales

• Join a global leader in technology innovation
• Drive growth through strategic client engagement and solution selling
• Pursue and close qualified leads identified by the Client Management team and other sources
• Present tailored solutions, value propositions, partner configurations, and revenue models that align with client needs
• Work directly with clients and collaborate with internal subject matter experts to deliver best-in-class solutions
• Support and lead the sales process in partnership with Client Managers
• Contribute to pre-sales activities and work with architects to design optimal solutions
• Build strong stakeholder relationships, expand into new business channels, and develop new territories
• Maintain deep knowledge of data center and hybrid cloud solutions, including AI-driven technologies
• Monitor trends, pricing, and strategies to penetrate new markets and grow existing accounts
• Travel will be required occasionally (up to 25%) to attend client meetings, industry events, and company gatherings

Senior Data Centre Technology Sales Specialist

Business Development Rep

• Provides assignments/workload to the contracts lifecycle team which include goals and the process by which to meet those goals.
• Ensures thorough records of all signed contracts, even after a contract is seen through to execution, is essential for the efficiency and compliance of the company.
• Ensures contracts lifecycle team is aware of efficient record management which serves to mitigates risk by serving as an audit trail and evidence that is easily accessible.
• Ensures that contracts lifecycle team is equipped to meet Service Level Agreements (SLAs) and team driven objectives.
• Ensures team is trained on all processes and platform and advises on new ways of working.
• Interacts with managers or peers from other functional areas to gain cooperation.
• Guides contracts lifecycle team on overall project deliverables.
• Supports contracts lifecycle team on improvements to standard way of working.
• Responsible for operational management of the contract lifecycle team.
• Ensures that established standard ways of working for contracts lifecycle activities are being followed.
• Deals with unresolved queries, ensuring progress and solutions are communicated efficiently and escalates more complex queries for resolution.
• Maintains contract data quality within the contract lifecycle team.
• Ensures that all relevant stakeholders and employees are informed of the procedural requirements for processing transactions.
• Prepares monthly reports considering the established KPIs for contracts lifecycle management team.
• Ensures proper control checks are adhered to, so that errors are minimized/ eliminated.
• Reports any non-compliance issues to the senior management and recommends precautionary measures.
• Oversees and assists the month-end closing processes and various financial and operational audits.

Public Sector Contract & Business Development Coordinator

Solutions Engineer

• Entwicklung von Sicherheitsarchitekturen im Einklang mit Geschäfts-, regulatorischen und Compliance-Anforderungen
• Begleitung des Presales: Workshops, Angebote, Solution Design und Bid Support
• Positionierung von Cisco Security-Lösungen mit klarem Geschäftsnutzen
• Durchführung von Risikoanalysen, Threat Modelling & Compliance-Reviews
• Enge Zusammenarbeit mit Cisco und internen Teams

NTT

Director, Digital Transformation Enablement

Data Center Remote Hands Engineer

Data Centre Remote Hands Engineer

Data Centre Remote Hands Engineer

Infrastructure Analyst

Alcatel Consultant

Alcatel Implementation Engineer, L3

Network Technical Services Implementation Engineer, L3

Service Account Manager

Global Client Manager – IP Transit

Senior Data Centre Technology Sales Specialist

Public Sector Contract & Business Development Coordinator

Senior Solutions Architect – Fokus Cisco Security