NTT

Alcatel Implementation Engineer, L3

NTT

full-time

Posted on:

Location Type: Hybrid

Location: Hannover • Germany

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Tech Stack

CloudLinuxVoIP

About the role

  • Planning, installation and configuration of OmniPCX Enterprise (OXE), including high availability and virtualization; management via OmniVista 8770.
  • Planning, installation and configuration of Rainbow, including high availability and virtualization; management via OmniVista 8770.
  • Implementation of contact center scenarios (OmniPCX/CCD), including skill-based routing, reporting and agent desktop; integrations (e.g., Genesys/RSI).
  • Hybrid/cloud integrations with Rainbow™ (WebRTC gateway, OXE↔Rainbow coupling, security/compliance).
  • SIP trunking & SBC interoperability (e.g., AudioCodes): numbering plans, LCR, emergency routing, testing & acceptance.
  • Troubleshooting, root cause analysis, change/release management, documentation and knowledge transfer in line with SLAs.

Requirements

  • Several years of project experience (≥ 3 years) with ALE communication solutions, particularly OXE and OmniVista 8770; confident in OXE operations (SIP/IP/DECT).
  • Relevant ALE certifications (ACSE), ideally for OmniPCX Enterprise, OmniVista 8770, Open/OmniTouch and CCD; willingness to maintain recertification.
  • Solid knowledge of VoIP/SIP, SBC integration, networking (QoS, VLAN, firewall), and basic Linux/Windows.
  • Willingness to travel within Germany (business travel according to policy);
  • very good German and good English skills.
Benefits
  • Exciting consulting projects with high technical depth and scope for shaping solutions.
  • Established HR processes & templates as well as access to ALE training.
  • Engaging UC projects with current vendor solutions.
  • Diverse assignments across all sectors from SMEs and public clients to DAX-listed companies and international corporations.
  • Responsibility for planning, requirements analysis and implementation of demanding customer projects.
  • Technical consulting and problem-solving responsibilities.
  • Independent project and schedule planning within a highly collegial and motivated team.
  • Conducting workshops and training sessions.
  • Supporting sales in presales activities.
  • Regular on-site and remote assignments with our customers.
  • Training and development to become an Alcatel UC engineer/consultant.
  • Further training on 3rd-party vendors (e.g., AudioCodes, NewVoice).
  • Soft-skills training (e.g., presentation, communication and consulting training).
  • Flat hierarchies & open doors.
  • Flexible working models & home office.
  • Mentoring program & comprehensive onboarding.
  • Location perks: company bike (JobRad), LinkedIn Learning and more.
  • Company pension plan, company car, certification bonus.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
OmniPCX EnterpriseOmniVista 8770RainbowSIP trunkingSBC interoperabilityVoIPSIPLinuxWindowsnetworking
Soft skills
troubleshootingroot cause analysischange managementrelease managementdocumentationknowledge transfer
Certifications
ACSEOmniPCX Enterprise certificationOmniVista 8770 certificationOpen/OmniTouch certificationCCD certification