Service Account Manager
NTT
full-time
Posted on:
Location Type: Hybrid
Location: Toulouse • France
Visit company websiteExplore more
About the role
- Acts as the primary point of contact for client inquiries, escalations, and feedback
- Interact with customers to understand expectations and ensure SDIS service offers are consistently aligned
- Understand client business needs and objectives to tailor required services
- Identify and mitigate risks associated with service delivery and client relationships
- Responsible for client satisfaction and ensuring services are delivered according to agreed service definitions and SLAs
- Take proactive measures to address client concerns and continuously improve service quality
- Oversee financial aspects of client accounts, including budgeting and forecasting
- Provide regular reports on service performance and client satisfaction to stakeholders
Requirements
- Bachelor's degree or equivalent qualification in Information Technology or Business or related field
- Relevant ITIL certification
- Advanced demonstrated experience in a complex support services environment, meeting service level agreements (SLAs) and quality standards
- Excellent client centricity, proven ability to manage client relationships and drive client satisfaction
- Excellent communication, negotiation, and problem-solving skills
- Advanced analytical mindset, strong initiative, self-driven with a commitment to succeed
- Advanced proficiency in project management.
Benefits
- Flexible working arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementservice deliverybudgetingforecastingservice level agreementsquality standardsanalytical skills
Soft skills
client centricityclient relationship managementcommunication skillsnegotiation skillsproblem-solving skillsinitiativeself-drivencommitment to succeed
Certifications
Bachelor's degreeITIL certification