Full-stack Engineer

• Design, build, and enhance features across multiple Gateway Portal applications used by NMI staff, partners, and merchants
• Develop and maintain front-end and back-end functionality using technologies such as PHP, C#, JavaScript, React, and Angular
• Develop and maintain MySQL queries aligned with best practices for performance and scalability
• Write unit, integration, and end-to-end tests to ensure code quality and reliability
• Document business logic, application workflows, and technical design decisions
• Collaborate with Product Managers to refine requirements and contribute to technical solution design
• Participate in code reviews to maintain high engineering standards and share best practices
• Work with Site Reliability Engineering and QA teams to ensure software is observable, resilient, secure, and production-ready
• Diagnose and resolve incidents, defects, and performance bottlenecks in collaboration with cross- functional teams
• Contribute to continuous improvement of development processes, tooling, and engineering practices

Software Engineer II

Content Manager

• Own and develop NMI’s content strategy, ensuring alignment with business goals, objectives and go-to-market priorities.
• Define editorial priorities and build and manage the editorial calendar, aligning content to support key themes, campaigns, launches and integrated marketing programs.
• Lead the creation of high-quality content across formats, including website copy, blogs, thought leadership, whitepapers, ebooks and case studies.
• Set the standard for how complex payments and fintech topics are communicated, ensuring clarity and consistency across audiences, including ISOs and payments professionals as well as technical stakeholders.
• Establish NMI’s presence in external, audience-relevant platforms and communities, including payments and fintech channels as well as developer-focused spaces such as Substack, Reddit, GitHub discussions and other relevant industry forums.
• Partner closely with product, engineering, and subject matter experts to produce credible, accurate content, including technical blog content when appropriate.
• Collaborate with cross-functional teams and external agencies, influencing content direction and ensuring alignment.
• Act as the senior editorial authority, setting tone of voice, writing and reviewing high-impact content, and ensuring quality and brand consistency.
• Measure content performance and engagement metrics, conduct content audits, and use insights to refine strategy, formats and distribution.

Backend Engineer

• Design and build reliability-focused frameworks, tooling, and standards that improve platform uptime, performance, and operational confidence
• Drive initiatives that move reliability from reactive response to proactive engineering, emphasizing prevention, early detection, and fast recovery
• Partner with engineering teams to embed reliability into system design, development practices, and deployment workflows
• Establish and evolve observability practices, including metrics, logging, alerting, and dashboards that enable clear operational insight
• Identify systemic risks and failure patterns, and lead efforts to address them through automation, architectural improvements, and process refinement
• Contribute hands-on to production codebases, internal tools, and platform services with a focus on long-term maintainability
• Influence technical direction across teams through design reviews, technical proposals, and clear written communication
• Improve operational maturity through better incident practices, post-incident learning, and continuous improvement loops
• Mentor engineers by modeling strong ownership, technical judgment, and disciplined delivery
• Participate in on-call rotations, with a clear mandate to reduce operational load over time through engineering

Senior Staff Software Engineer, PHP

Account Executive

• Acquire new partner relationships to expand market coverage
• Achieve/exceed assigned sales quota and performance goals
• Manage a pipeline of inbound prospective partners and outbound prospecting
• Assist Partner Success team with launching and onboarding new partners
• Lead negotiations and coordinate complex decision-making processes
• Help the organization understand industry trends and growth opportunities

Revenue Operations

• Gather and Document Business Requirements. Partner with stakeholders to understand objectives
• Manage projects for business applications including scope definition, timelines and dependencies
• Data Analysis
• Provide User Training, develop and drive adoption, consistency, and best practices in conjunction with the Sales Enablement function
• Create and Manage Dashboards and Reports that provide actionable insights
• Design, Document and improve business processes with a focus on efficiency, scalability, and data integrity
• Manage Revenue Operations Applications as a system administrator, ensuring reliability, usability, and alignment with evolving business needs
• Troubleshooting Application Errors/Issues
• Data Management and Quality including validation, hygiene, and governance standards across systems
• Testing and Quality Assurance of Salesforce and related business processes to ensure changes meet requirements
• Analyzing Business Processes and Identifying Opportunities for Enhancements that improve productivity and data quality.
• Collaborate with Sales, Marketing, and other teams on defining and documenting business processes while acting as a trusted advisor on systems and data
• Additional Ad-Hoc responsibilities tied to supporting and remediating business application issues, as needed

Revenue Operations Manager – Business Applications

Operations

• Process and validate sales orders, ensuring accuracy and compliance with company policies.
• Coordinate with sales, finance, and logistics teams to ensure timely order fulfillment.
• Monitor and resolve order discrepancies, delays, and other issues.
• Generate and distribute invoices in a timely manner.
• Ensure accuracy in billing, pricing, and customer data.
• Address and resolve billing inquiries from customers and internal stakeholders.
• Monitor accounts receivable and follow up on overdue accounts.
• Implement collection strategies to minimize aged receivables.
• Work with customers to resolve payment issues and negotiate payment terms when necessary.
• Manage the deal approval process, ensuring timely and accurate review by relevant stakeholders.
• Ensure contracts comply with company policies, financial guidelines, and legal requirements.
• Analyze contract terms and conditions, identifying potential risks or issues.
• Participate in cross-functional projects aimed at enhancing system capabilities and process workflows.
• Identify opportunities for automation within the O2C process and collaborate with IT and process improvement teams to implement RPA solutions.
• Generate regular and ad-hoc reports on O2C metrics, including order volumes, DSO (Days Sales Outstanding), and collections performance.

Senior Analyst, Order to Cash Operations

Customer Support

• Onboarding new and existing customer accounts
• Training customers on our onboarding & reporting tools
• Supporting internal colleagues with general queries relating to our products
• Updating/creating knowledge garden content (our external help desk portal with information for customers)
• Updating/creating internal documentation
• Working with acquirers/other teams to ensure customer solutions are compliant
• Providing general support for customers using our products/services
• Internal projects to help improve the customer experience
• Building out internal training programs

Support Specialist

Manager

• Build and maintain a catalog of partner training webinars and virtual sessions that cover our core platform, value added services and best practices. Partner with Channel Marketing and our Partner Launch Team (PLM, Implementation) to create curriculum and tracks for newly launched partners that accelerate ramp and drive stickiness.
• Deliver engaging, demo focused training for ISVs, ISOs and other partner types. Drive full-platform, multi-product enablement sessions and hands-on workshops that deepen implementation readiness and use case expertise.
• Present at partner and industry events, including education tracks and booth conversations. Work with our program, marketing and sales teams on execution of partner programs, events and sales plays, including building playbooks and collateral that help partners sell effectively.
• Support strategic partner programs that may occasionally require evening or weekend sessions.
• Deliver tailored enablement sessions for high value partners based on requests from Channel Account Managers and Business Development. Ensure sessions are aligned to partner goals, readiness needs and next steps.
• Document training sessions and share clear follow up actions and insights with internal stakeholders. Provide crisp summaries and recommendations that improve future partner interactions.
• Collaborate with Sales, Marketing, Product and Support to align training with go to market and revenue priorities. Align with Product leaders on new product introductions and critical updates so partner readiness is built into launch plans.
• Gather feedback and basic engagement metrics to understand impact and improve programs. Report out on a regular cadence to key stakeholders with a strong analytical approach and crisp communication.
• Stay current on product updates and roadmap items to keep partner training accurate and relevant.
• This is not intended to be an exhaustive list of duties or responsibilities. At times, other duties may be assigned as needed.

Partner Enablement Manager

Marketing

• Lead the planning and development and execution of integrated, multi-channel marketing campaigns targeting ISVs, SaaS companies and developer audiences.
• Collaborate cross-functionally with product marketing, corporate marketing, demand generation, channel and sales teams to ensure campaign alignment across awareness/reputation, demand generation, developer enablement and partner engagement.
• Partner with internal teams and external agencies to create and deliver high-impact campaigns using digital, content and developer-focused channels to support both short-term and long-term pipeline and revenue goals. Includes paid media, social, search, events, email and community platforms like GitHub, Reddit and Stack Overflow.
• Align marketing programs with in-product moments, lifecycle stages and usage signals across both self-serve and sales-assisted motions. Ensure campaigns drive not just leads, but meaningful product engagement such as sign-ups, API usage, integrations started and time-to-value milestones.
• Deeply understand ISV buyer personas across both commercial and technical roles, including founders, product leaders, developers and revenue stakeholders. Understand their motivations, evaluation criteria, business objectives and technical pain points, ensuring messaging, content and campaign activities address the needs of each audience across the full journey.
• Evangelize NMI’s embedded payments solutions and developer tools in the ISV market through thought leadership and community engagement.

Integrated Marketing Manager – SaaS, ISVs

• Design and build reliability-focused frameworks, tooling, and standards that improve platform uptime, performance, and operational confidence.
• Drive initiatives that move reliability from reactive response to proactive engineering, emphasizing prevention, early detection, and fast recovery.
• Partner with engineering teams to embed reliability into system design, development practices, and deployment workflows.
• Establish and evolve observability practices, including metrics, logging, alerting, and dashboards that enable clear operational insight.
• Identify systemic risks and failure patterns, and lead efforts to address them through automation, architectural improvements, and process refinement.
• Contribute hands-on to production codebases, internal tools, and platform services with a focus on long-term maintainability.
• Influence technical direction across teams through design reviews, technical proposals, and clear written communication.
• Improve operational maturity through better incident practices, post-incident learning, and continuous improvement loops.
• Mentor engineers by modeling strong ownership, technical judgment, and disciplined delivery.
• Participate in on-call rotations, with a clear mandate to reduce operational load over time through engineering.

Staff Software Engineer, PHP

• Develop and execute targeted ISV partner marketing programs that drive platform adoption, activation, and long-term engagement.
• Build onboarding and enablement journeys tailored to ISV needs, including toolkits, messaging guides, and GTM assets.
• Collaborate with Account Managers to support ISV lifecycle growth—awareness, adoption, expansion, and retention.
• Plan and manage scalable partner campaigns such as webinars, joint content, industry events, digital programs, and in‑platform feature promotions.
• Create Campaign-in-a-Box kits specifically designed for ISVs, enabling rapid time‑to‑market for co-branded or white‑label campaigns.
• Develop product launch support materials to help ISVs bring new payment capabilities to their customers.
• Partner closely with Product Marketing, Product, Sales, and Partner Success to align messaging and ensure a cohesive ISV GTM strategy.
• Translate technical payment capabilities into clear, compelling value propositions for software platforms.
• Own the Market Development Funds (MDF) process for ISV partners—including budgeting, forecasting, tracking, and ROI analysis.
• Measure and analyze campaign performance, partner engagement, and revenue impact; recommend optimizations based on insights.
• Stay current on ISV market trends, vertical-specific needs, competitive programs, and emerging technology shifts.
• Identify opportunities to evolve NMI’s partner messaging, positioning, and channel strategy.

Channel Marketing Manager

Account Manager

• Collaborating across NMI (Product, Strategy, Marketing, and the revenue organization) to ground external conversations in real capabilities and roadmap direction, while identifying platform expansion priorities, profiling the partner and vendor landscape, prioritizing target companies, and driving engagement
• Acting as NMI’s primary interface with a defined set of strategic external companies and their senior executives and key leaders, representing NMI with credibility, clarity, and consistency
• Clearly and compellingly articulating NMI’s story: who we are, what we do, where we are going, and why it matters to each specific audience
• Tailoring NMI’s message based on context, whether the counterparty is a potential partner, ecosystem influencer, referral source, marketplace vendor, acquisition target, or long-term strategic buyer
• Building and maintaining senior-level relationships over time, with a focus on trust, relevance, and mutual value rather than short-term transactions
• Developing and operationalizing a clear framework for how NMI evaluates external companies and determines the “best path” for each relationship (partner, acquire, sell to, co-develop, or monitor)
• Ensuring NMI’s name, narrative, and reputation are consistently and proactively present with the right companies, founders, executives, and investors
• Serving as the connective tissue internally, bringing market intelligence, relationship context, and strategic insight back into NMI to inform decision-making

Director, Strategic Partnerships – Payments/Fintech

Events

• Own the end-to-end planning and execution of NMI’s event calendar across North America and key partner markets.
• Develop strategic event plans aligned to marketing and sales goals - including audience strategy, messaging, lead capture, KPIs, and post-event follow-through.
• Partner with Channel Marketing to integrate events into broader go-to-market and partner engagement initiatives.
• Work closely with Sales to drive pre-event outreach, meeting scheduling, partner engagement, and onsite alignment.
• Collaborate with Product Marketing, Corporate Marketing, and Demand Gen to deliver cohesive event themes, signage, demos, collateral, campaigns, and follow-up workflows.
• Serve as the main point of contact between internal teams, executive stakeholders, and external vendors.
• Source and manage event vendors, agencies, venues, booth builders, A/V, catering, printing, technology partners, and more.
• Negotiate contracts, manage budgets, and ensure cost-effective, high-quality event execution.
• Track expenses and provide ongoing financial reporting and reconciliation.
• Lead onsite operations - including booth setup, partner meetings, event staffing, and real-time troubleshooting.
• Ensure premium-quality brand representation and a seamless experience for attendees and internal stakeholders.
• Define event KPIs and track results including leads, meetings, pipeline influence, partner engagement, and brand awareness.
• Deliver post-event reports, insights, and recommendations for continuous improvement.
• Optimize event strategy with data-driven decision-making and creative problem-solving.

Marketing Event Manager

Data Analyst

• Lead data management, performance analysis, reporting, and product segmentation reporting to derive insights, measuring marketing’s effectiveness on delivering, new logos, product extensions, customer cross sell and the effectiveness of associated campaigns and tactics (email, webinars, advertising, events, etc).
• Develop compelling analysis, reports and presentations that effectively communicate key findings and insights to marketing stakeholders, the extended leadership teams, estaff and NMI’s Board of Directors.
• Manage the marketing budget and allocate resources effectively, ensuring optimal utilization and tracking ROI for all marketing activities.
• Ensure best practices for lead to loyalty programs are executed, and optimized.
• Serve as the marketing liaison to sales operations, product operations and finance to ensure GTM effectiveness and insights across the portfolio to increase the efficiency and effectiveness of our GTM strategy and execution.
• Ensure marketing has the right technologies, platforms and data from internal or external sources to efficiently and effectively drive revenue growth with product and sales.
• Implement and enforce data privacy and security practices, ensuring all marketing activities comply with relevant regulations and standards

Director, Marketing Operations, Data Analytics

• Managing full-lifecycle implementation of a payments industry CRM and Residuals platform, ensuring seamless deployment and successful adoption.
• Acting as the subject matter expert within the Merchant Central Support team for handling tasks and requests pertaining to the Residuals module.
• Solving residual calculation tickets accurately using Excel and the Merchant Central platform.
• Interacting with clients over Zoom and email that have questions pertaining to residual calculations, and configuration updates.
• Creating new mathematical formulas and verifying existing formulas to ensure that residual income calculations are being reported correctly on client sites.
• Provide clear, professional guidance on using and configuring Merchant Central Residuals module, tailoring explanations to clients’ needs and varying levels of technical expertise.
• Logging software issues, bugs or inconsistencies that are reported by clients using JIRA and Zendesk tools.
• Creating visual mockups and written descriptions of suggestions for the development team related but not limited to the Residuals functionality.
• Training and coaching new clients on the benefits of Merchant Central to ensure maximum adaptability and stickiness.
• Taking interest in and educating yourself about the payments industry to be able to provide the most accurate and up to date information.
• Collaborate with cross-functional teams with a focus on Sales and Partner Experience to define data needs and implement data-driven solutions.
• Communicate findings effectively to both technical and non-technical stakeholders.
• Assist in conducting ad-hoc analyses and data extraction when needed.