Engineering Manager

• Manage and develop multiple teams of engineers across a wide seniority range, supporting their growth, performance, and career direction.
• Lead blended teams of contractors and full-time staff, keeping each group focused, healthy, and productive.
• Lead the teams through change — including driving AI tool adoption and challenging engineers to adapt how they work.
• Set and defend direction on technical debt and platform investment, balancing long-term health against delivery pressure.
• Act as a sounding board for tech leads — pressure-test their thinking and challenge over-engineering or over-thinking before it costs the teams time.
• Partner with Product Owners and tech leads to keep delivery aligned, realistic, and well-prioritized.
• Manage stakeholder relationships, communicating team capacity, progress, and trade-offs clearly.
• Recruit and retain strong engineers, and build teams people want to work on.

Full-stack Engineer

• Design, develop, and maintain secure, scalable, high-quality SDKs and backend services used in payment device integrations.
• Lead architectural and design discussions across backend and mobile platforms.
• Write and review well-structured, maintainable, and efficient code.
• Collaborate closely with Product, QA, and Operations to ensure successful feature delivery.
• Mentor junior and mid-level engineers, sharing best practices and guiding technical growth.
• Participate in the evolution of CI/CD pipelines and deployment automation.
• Ensure that all code and systems adhere to strong security and compliance requirements (e.g., PCI, OWASP).
• Investigate and resolve performance issues across SDKs and backend services.
• Contribute to cross-team initiatives, including SDK standardization and shared libraries.
• Join the team’s out-of-hours on-call rota to support critical product alerts.

Senior Software Engineer

Data Analyst

• Lead delivery for the Billing and Data teams by managing team backlogs, facilitating Agile ceremonies
• Author detailed feature epics and user stories with precise acceptance criteria
• Conduct and manage User Acceptance Testing (UAT)
• Coordinate release planning, write detailed release notes, and manage internal rollout communications
• Collaborate with peer Product Owners to manage cross-team dependencies
• Partner with Product Managers to understand product strategy
• Maintain transparency by communicating upcoming work, progress, and timelines to stakeholders

Product Data Analyst – Fintech, Payments

Customer Success Manager

• Own the proactive post-launch success motion for a defined portfolio of strategic and high-value partners.
• Build strong relationships with key partner stakeholders and serve as the primary post-launch success lead for assigned accounts.
• Partner closely with Customer Account Managers (CAMs) to align on partner priorities.
• Monitor partner health across product utilization, support trends, and strategic risk indicators.
• Identify friction points and develop action plans to improve outcomes.
• Drive awareness and adoption of relevant NMI products, capabilities, enhancements, and best practices.
• Contribute to business reviews, partner success plans with data-driven insights and recommendations.
• Provide partner health and performance insights to support retention planning and renewal readiness.
• Act as the internal quarterback for assigned partners, coordinating Support, Product, Engineering, Partner Launch, Solutions Engineering, and CAM resources to remove blockers and improve partner outcomes.
• Escalate and manage complex or high-priority partner issues through internal channels, ensuring accountability, communication, and follow-through.
• Partner with Support to monitor recurring issue patterns, identify root causes, and help drive resolution plans for strategic partners.
• Capture and communicate partner feedback, recurring pain points, and product gaps to internal stakeholders to improve the overall partner experience.
• Identify signals for cross-sell, upsell, or re-solutioning opportunities based on partner performance, evolving business needs, and platform usage trends.
• Partner with CAM and Solutions Engineering when deeper solution design or strategic expansion support is needed.
• Use partner performance data and industry insights to help shape expansion opportunities and account planning.

Partner Success Manager

Product Marketing

• Own ISV / SaaS Go-to-Market Strategy
• Lead positioning and messaging for NMI’s embedded payments solutions across ISV and SaaS segments.
• Define clear value propositions for technical buyers (CTOs, developers, product leaders) and commercial buyers (founders, GMs, revenue leaders).
• Develop differentiated narratives that articulate why NMI is the platform of choice for embedding payments.
• Drive Product Launches & Market Adoption
• Lead end-to-end go-to-market execution for new products, features, and enhancements.
• Collaborate cross-functionally across product, sales, corporate marketing, and channel marketing to ensure successful launch execution.
• Create launch plans, enablement materials, customer-facing messaging, and internal readiness programs.
• Build Sales & Channel Enablement
• Develop high-impact sales enablement tools, including pitch decks, battlecards, case studies, messaging frameworks, ROI narratives, solution narratives and use cases.

Engineering Manager

Senior Software Engineer

Engineering Manager

Engineering Manager

Product Data Analyst – Fintech, Payments

Partner Success Manager

Product Marketing Manager