Product Specialist

• Own the gateway-to-processor certification pipeline end to end, maintaining a single, current source of truth for every open and upcoming certification across processors and acquirers, including status, owner, target dates, and outstanding test cases.
• Take ownership of processor and acquirer certification relationships, acting as the primary point of contact and building the working rapport that gets NMI prioritised when certification queues are long.
• Negotiate test scope with processors, scoping certification suites down to what is genuinely required, challenging redundant or non-applicable cases, and reducing certification burden without compromising correctness or compliance.
• Proactively identify certification blockers and schedule risk, driving each open certification to completion as quickly as the external party will allow.
• Escalate and clear third party blockers, chasing responses, escalating through the right channels, and removing dependencies before they become delivery risk.
• Clearly articulate certification status, timelines, and trade-offs to engineering, product, and enterprise sales stakeholders, so certification timing feeds directly into deal and delivery planning.
• Partner closely with the Protocols engineering team to sequence certification against development, surface issues early, and ensure test failures are triaged and resolved quickly.
• Drive improvements in how certification is tracked, forecast, and reported, raising the visibility and predictability of the pipeline over time.
• Ensure certification work adheres to the relevant card network rules and compliance standards (e.g., PCI, card scheme mandates) throughout.
• Contribute to preventative improvements, capturing lessons from stalled or delayed certifications and feeding them back into how the team plans future work.

Product Certification Specialist

Full-stack Engineer

• Design and develop applications in Scala, TypeScript, and C#
• Use AI-first tools like Claude Code to research approaches, generate code, and strengthen review and testing
• Own code quality and production issues: reviews, bug reports, and troubleshooting
• Translate business needs into technical solutions with stakeholders and your team
• Participate in agile ceremonies (refinement, planning, standups, retros) and help improve how the team works
• Apply system design expertise across messaging (RabbitMQ), data at scale (SQL, S3), database/caching (RDS, Redis, DynamoDB), and CI/CD (Git, Jenkins, CloudFormation, Terraform)
• Design, build, and enhance features within FeeNavigator using PHP/Laravel and Vue
• Develop efficient database queries and optimize MySQL performance as needed
• Own the quality of your work end-to-end through developer-led testing — writing unit, integration, and end-to-end tests, and validating your own changes through to production
• Improve the health of a large, established codebase by refactoring complex areas and decomposing high-complexity components into maintainable, well-structured code
• Document critical business logic, application workflows, and key architectural decisions
• Collaborate with Product Managers to refine requirements and contribute to technical solution design
• Participate in code reviews to maintain high engineering standards and share best practices
• Work with SRE to ensure software is observable, resilient, secure, and production-ready
• Diagnose and resolve incidents, defects, and performance bottlenecks in collaboration with cross-functional teams
• Contribute to continuous improvement of development processes, tooling, and engineering practices

Senior Software Engineer – Money Movement

Data Analyst

• Deliver ad-hoc and recurring analyses supporting Sales, Business and Technical Operations (Salesforce Admins), Revenue, Sales Enablement, Support, and other internal teams, with minimal supervision
• Produce core revenue and customer-lifecycle reporting — including month-to-date, quarter-to-date, and trailing-twelve-month metrics — with validation logic that reconciles outputs against source-of-truth figures
• Author complex SQL in BigQuery using multi-CTE pipelines, window functions, user-defined functions, and array aggregation, and build reusable views for data aggregation and downstream consumption
• Build and refine segmentation and clustering models in BigQuery ML, including feature engineering, look-alike discovery, and cluster profiling, and operationalize model output into actionable deliverables for go-to-market teams
• Size addressable-market and ideal-customer opportunities by identifying accounts whose profile fits specific products, and quantify whitespace and upsell potential to support Sales Enablement and account prioritization
• Perform entity resolution across multiple source systems using fuzzy matching, normalization, and confidence scoring, reconciling records across platforms
• Develop and maintain Tableau dashboards for key business metrics, and lead migration from legacy datasets and BI tools with documented data lineage, custom measures, and visual mappings
• Maintain current knowledge of data sources and ongoing data warehouse developments, adapting models and reporting as schemas and requirements change
• Translate ambiguous and evolving requests from a wide range of stakeholders into concrete reporting specifications
• Contribute to a culture of data discipline, continuous improvement, and analytical excellence across the Revenue Operations organization

Data Analyst, Revenue Operations

Product Manager

• Own the international expansion roadmap for Merchant Central
• Lead the integration of new strategic processors into Merchant Central
• Research and document market requirements for each new geography
• Write detailed user stories, acceptance criteria, and bug reports
• Manage the product backlog
• Run or actively participate in sprint ceremonies
• Define the go-to-market approach for each market launch
• Partner with Product Marketing to develop external-facing content
• Build competitive intelligence for each target market
• Partner with Legal, Compliance, and Finance on local licensing
• Define and track success metrics for each market launch
• Use AI tools actively in market research and documentation

Senior Product Manager – Market Expansion

Customer Support

• Providing ticket-based support to Affiliates and Partners across NMI's suite of products and services
• Working with third parties and acquirers to ensure that customer solutions are compliant and working as intended
• Supporting internal colleagues with general queries relating to our products
• Updating and creating internal documentation where necessary
• Contributing to internal projects that help improve the customer experience

Support Specialist

Underwriter

• Underwriting policy and execution across the combined portfolio: card merchants, A2A clients, ISO and ISV sub-merchant populations, and high-velocity onboarding programs.
• This includes the mass onboarding and underwriting models that must support a step change in boarding velocity over the next two quarters.
• Fraud monitoring, transaction monitoring alerts, ACH return-rate performance against NACHA thresholds, chargeback and dispute operations, and the KYC and KYB tooling stack, including vendor strategy across providers such as Verafin, Alloy, Middesk, and Socure alongside the card-side stack.
• Reserve methodology and management, including reserve sizing, release decisions, and the financial exposure conversations that come with them.
• You are the operating face of risk to our financial institution partners.
• That means principal-level credibility with sponsor banks and ODFIs, participation in new banking relationship buildouts, and exam and audit readiness across BSA and AML, OFAC, state money transmission licensing, and network compliance.
• You partner with the Compliance function, which sits within Legal, as a peer relationship.
• Your first year includes a defining integration project: reconciling two risk frameworks, two underwriting cultures, and two banking arrangements from a recent acquisition into one coherent program. This is a core function of the role and a key measure of success.

Senior Director, Risk and Underwriting – Payments/Fintech

Backend Engineer

• Design, build, and enhance features within FeeNavigator using PHP/Laravel and Vue
• Develop efficient database queries and optimize MySQL performance as needed
• Own the quality of your work end-to-end through developer-led testing — writing unit, integration, and end-to-end tests, and validating your own changes through to production
• Improve the health of a large, established codebase by refactoring complex areas and decomposing high-complexity components into maintainable, well-structured code
• Document critical business logic, application workflows, and key architectural decisions
• Collaborate with Product Managers to refine requirements and contribute to technical solution design
• Participate in code reviews to maintain high engineering standards and share best practices
• Work with SRE to ensure software is observable, resilient, secure, and production-ready
• Diagnose and resolve incidents, defects, and performance bottlenecks in collaboration with cross-functional teams
• Contribute to continuous improvement of development processes, tooling, and engineering practices

Senior Software Engineer, PHP

• Own the roadmap for your product domain within A2A—maintaining a well-prioritized backlog, a clear rationale for every decision, and a delivery plan that the team can execute against
• Define and prioritize features based on partner needs, transaction data, competitive signals, and business impact
• Maintain continuity of existing Dwolla customer commitments while contributing to NMI integration milestones — balancing BAU stability with forward progress
• Write clear, detailed product requirements and acceptance criteria; run scoping sessions with Engineering that result in shared understanding and no surprises
• Lead product discovery: customer interviews, partner feedback sessions, competitive teardowns, and data analysis—then synthesize findings into a point of view
• Build a deep understanding of the full A2A payment lifecycle—funds flow, return handling, exception processing, reconciliation, Reg-E obligations—and design products that hold up end-to-end
• Partner with Engineering on technical design decisions, flagging tradeoffs and pushing for solutions that are scalable, not just shippable
• Define success metrics for every initiative, track them post-launch, and share what you learned with the team
• Build awareness of A2A capabilities across internal teams, helping Sales and Partner Success understand when and how to position bank-direct payment solutions
• Collaborate with Legal, Compliance, Risk, and Payment Ops to ensure products are compliant and operationally sound before they ship
• Support go-to-market: work with product marketing, sales, and customer success to drive adoption of new capabilities
• Use AI tools actively in your workflow—discovery synthesis, spec drafting, hypothesis generation, competitive research—and bring that velocity to your team
• Represent the product in customer workshops, partner calls, and internal stakeholder reviews with authority and clarity
• Contribute to team OKRs; participate in quarterly planning and own your results

Senior Product Manager – A2A & Money Movement

• Own the product vision and multi-year roadmap across A2A rails: ACH (standard and same-day), RTP, FedNow, push-to-card, open banking, disbursements, and payouts
• Define the business case and go-to-market strategy for each money movement capability with clear revenue targets, margin expectations, and partner adoption metrics
• Build and manage a product P&L for the money movement value stream; review quarterly with Finance and report outcomes to CPO
• Develop deep understanding of partner and merchant use cases—disbursements, refunds, insurance payouts, earned wage access, B2B transfers, settlement, payroll, and collections—and translate them into a differentiated product strategy
• Lead bank, ODFI/RDFI, and payment network relationships (Nacha, The Clearing House, FedNow Service, etc.) in partnership with Business Development
• Partner with Engineering leadership on ledger, settlement, reconciliation, and fraud/risk architecture for A2A rails
• Define bank account verification strategy—micro-deposits, instant verification, open banking connectivity—and own the partner integration approach
• Establish fraud, compliance, risk, and operational frameworks for A2A products in collaboration with Legal, Compliance, Risk, and Payment Ops
• Champion A2A capabilities internally and externally, building awareness and advocacy across Sales, Partner Success, and peer product teams to drive cross-functional alignment and surface new use cases
• Drive cross-sell and upsell of A2A capabilities into NMI's existing partner base of 6,000+ ISOs and ISVs
• Build, manage, and develop a team of PMs and Designers: set OKRs, maintain growth plans, run performance management
• Use AI tools actively in your workflow—spec writing, competitive analysis, customer feedback synthesis, discovery acceleration—and set that expectation for your team
• Represent A2A externally: customer workshops, sales calls, industry conferences, and written thought leadership
• Contribute to NMI product culture: share market insights, mentor PMs across value streams, participate in hiring and onboarding

Director, Product Management – A2A & Money Movement

Engineering Manager

• Manage and develop multiple teams of engineers across a wide seniority range, supporting their growth, performance, and career direction.
• Lead blended teams of contractors and full-time staff, keeping each group focused, healthy, and productive.
• Lead the teams through change — including driving AI tool adoption and challenging engineers to adapt how they work.
• Set and defend direction on technical debt and platform investment, balancing long-term health against delivery pressure.
• Act as a sounding board for tech leads — pressure-test their thinking and challenge over-engineering or over-thinking before it costs the teams time.
• Partner with Product Owners and tech leads to keep delivery aligned, realistic, and well-prioritized.
• Manage stakeholder relationships, communicating team capacity, progress, and trade-offs clearly.
• Recruit and retain strong engineers, and build teams people want to work on.

• Design, develop, and maintain secure, scalable, high-quality SDKs and backend services used in payment device integrations.
• Lead architectural and design discussions across backend and mobile platforms.
• Write and review well-structured, maintainable, and efficient code.
• Collaborate closely with Product, QA, and Operations to ensure successful feature delivery.
• Mentor junior and mid-level engineers, sharing best practices and guiding technical growth.
• Participate in the evolution of CI/CD pipelines and deployment automation.
• Ensure that all code and systems adhere to strong security and compliance requirements (e.g., PCI, OWASP).
• Investigate and resolve performance issues across SDKs and backend services.
• Contribute to cross-team initiatives, including SDK standardization and shared libraries.
• Join the team’s out-of-hours on-call rota to support critical product alerts.

Senior Software Engineer

• Lead delivery for the Billing and Data teams by managing team backlogs, facilitating Agile ceremonies
• Author detailed feature epics and user stories with precise acceptance criteria
• Conduct and manage User Acceptance Testing (UAT)
• Coordinate release planning, write detailed release notes, and manage internal rollout communications
• Collaborate with peer Product Owners to manage cross-team dependencies
• Partner with Product Managers to understand product strategy
• Maintain transparency by communicating upcoming work, progress, and timelines to stakeholders

Product Certification Specialist

Senior Software Engineer – Money Movement

Data Analyst, Revenue Operations

Senior Product Manager – Market Expansion

Support Specialist

Senior Director, Risk and Underwriting – Payments/Fintech

Senior Software Engineer, PHP

Senior Product Manager – A2A & Money Movement

Director, Product Management – A2A & Money Movement

Engineering Manager

Senior Software Engineer

Engineering Manager

Engineering Manager

Product Data Analyst – Fintech, Payments