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About the role
Key responsibilities & impact- Providing ticket-based support to Affiliates and Partners across NMI's suite of products and services
- Working with third parties and acquirers to ensure that customer solutions are compliant and working as intended
- Supporting internal colleagues with general queries relating to our products
- Updating and creating internal documentation where necessary
- Contributing to internal projects that help improve the customer experience
Requirements
What you’ll need- A minimum of 1 year working directly with customers in any industry is required, preferably in the payments or FinTech industry, or a role which heavily deals with payments or financial technology
- Excellent customer service skills, with empathy, patience, and a positive attitude
- Excellent all-round IT knowledge, preferably with experience using a customer ticketing system such as Zendesk
- Excellent attention to detail
- Proven problem-solving ability
- Proactive — shows initiative and creativity in solving issues
- Ability to prioritise tickets and workload effectively
- Excellent written and verbal communication skills
- Organized and able to work without close supervision
- Positive, can-do attitude
- Familiarity with the payments industry and key concepts such as gateways, processors, and card schemes is preferred
Benefits
Comp & perks- A remote first culture!
- Salary: $20–$24 per hour, depending on experience
- Personal growth and advancement opportunities
- Flex PTO & dedicated sick time
- Health, Dental and Vision Insurance
- Life, ADD, Short-term and Long-term Disability insurance
- 401k matching up to 4% after two months of service
- Flexible Spending Account
- Paid Parental Leave
- Company volunteer days
- Employee referral program
- Bonusly colleague recognition
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Ticketing SystemPayments Industry KnowledgeFinancial Technology UnderstandingDocumentation CreationCompliance Knowledge
Soft Skills
EmpathyPatiencePositive AttitudeProactive InitiativeOrganizational Skills