Support Specialist

NMI

Support Specialist providing ticket-based assistance to customers and partners in remote settings. Focused on customer service and internal project contributions at NMI.

Posted 7/3/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $20 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on empathy and problem-solving in the payments and FinTech industry. Proficient in using customer ticketing systems and maintaining organized documentation to enhance the customer experience.

Highest-signal resume keywords

Customer Service SkillsProblem-Solving AbilityExperience With Ticketing SystemsAttention To DetailFamiliarity With Payments Industry

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Ticketing SystemPayments Industry KnowledgeFinancial Technology UnderstandingDocumentation CreationCompliance Knowledge

Soft Skills

EmpathyPatiencePositive AttitudeProactive InitiativeOrganizational Skills

Tools & Technologies

Zendesk

Industry Keywords

AffiliatesPartnersGatewaysProcessorsCard Schemes

About the role

Key responsibilities & impact

Providing ticket-based support to Affiliates and Partners across NMI's suite of products and services
Working with third parties and acquirers to ensure that customer solutions are compliant and working as intended
Supporting internal colleagues with general queries relating to our products
Updating and creating internal documentation where necessary
Contributing to internal projects that help improve the customer experience

Requirements

What you’ll need

A minimum of 1 year working directly with customers in any industry is required, preferably in the payments or FinTech industry, or a role which heavily deals with payments or financial technology
Excellent customer service skills, with empathy, patience, and a positive attitude
Excellent all-round IT knowledge, preferably with experience using a customer ticketing system such as Zendesk
Excellent attention to detail
Proven problem-solving ability
Proactive — shows initiative and creativity in solving issues
Ability to prioritise tickets and workload effectively
Excellent written and verbal communication skills
Organized and able to work without close supervision
Positive, can-do attitude
Familiarity with the payments industry and key concepts such as gateways, processors, and card schemes is preferred

Benefits

Comp & perks

A remote first culture!
Salary: $20–$24 per hour, depending on experience
Personal growth and advancement opportunities
Flex PTO & dedicated sick time
Health, Dental and Vision Insurance
Life, ADD, Short-term and Long-term Disability insurance
401k matching up to 4% after two months of service
Flexible Spending Account
Paid Parental Leave
Company volunteer days
Employee referral program
Bonusly colleague recognition