Nivoda

Product Marketing

• Own category messaging & positioning: Clearly explain each jewellery category, including margins, customer use cases, and where it fits in a retailer’s business. Build the retailer story for engagement rings, wedding bands, fashion, fine, gemstone lines, and custom manufacturing.
• Build the cross-sell engine: Design the full experience that moves retailers from loose stones into complete jewelry. Create bundles, companion sets, attach strategies, and decision tools that make category expansion natural and profitable.
• Partner with sales enablement for jewellery adoption: Partner with Sales Enablement to provide AEs and AMs with battlecards, scripts, demo flows, objection handling, comparison sheets, and playbooks that help them land and expand by category.
• Lead category launches & activation: Own launch plans for new jewellery categories. Partner with Category Management on pricing, assortment, and positioning. Build campaigns, training, and education that drive first-time and repeat purchases.
• Drive ARPU growth & share of wallet: Build programs, guides, calculators, and content that help retailers expand their assortment and monthly spend. Collaborate with Sales to identify the next category each retailer should adopt.
• Produce high-value retailer education: Create content for Nivoda University: how to sell engagement rings, design a wedding band upsell, add fashion to their website, or build a gemstone story.
• Use a data-driven approach: Running structured experiments, testing assumptions, and using insights to shape category adoption and cross-sell performance.
• Clarify Nivoda’s automated workflows: Turn advanced, AI-powered features into simple, intuitive steps retailers can follow. Make the entire journey from design to manufacturing effortless, and show how Nivoda’s automation helps retailers produce more jewellery with less manual work and fewer operational bottlenecks.

Senior Product Marketing Manager

Data Analyst

• Turn GTM Data Into Clarity
• Support Funnel Optimisation
• Forecasting & Performance Tracking
• Data, Systems & Foundations
• Strategic & Ad-Hoc Analysis

GTM Data Analyst

Business Development Rep

• Identify and onboard high-quality suppliers that align with category standards
• Conduct in-person and virtual meetings to communicate marketplace value propositions clearly and drive strong engagement with our platform
• Build deep, consultative relationships with suppliers and serve as their day-to-day point of contact for growth, performance, and issue resolution
• Proactively support supplier needs, escalating and coordinating internally with tech, operations, and customer support teams to ensure a seamless experience
• Use data to assess supplier performance, identify growth opportunities, and provide actionable feedback on selection, pricing, availability, and quality metrics
• Drive suppliers to meet revenue targets by optimizing product assortment, pricing strategies, and inventory levels
• Work closely with suppliers to maintain high-quality standards, proactively reducing return rates and customer complaints through ongoing quality monitoring and guidance
• Partner closely with category management, product, operations, and product marketing teams to align on category objectives, supplier priorities, and buyer engagement initiatives
• Support the development and delivery of training resources to help suppliers adopt best practices for product listing optimization, quality control, and performance improvement

Supplier Business Development Manager

Customer Support

• Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
• Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
• You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
• Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.

Customer Support Executive, Multilingual

Revenue Operations

• Build the Lead Engine
• Own the process of finding and enriching high-quality leads
• Manage scoring, enrichment, and territory logic
• Route leads to AE’s and SDR’s automatically in Salesforce & Gong
• Maintain structured, high-quality data across every source
• Set up smart alerts and workflows that surface opportunities in real time
• Optimise the Funnel
• Define and monitor every stage of the sales funnel
• Spot leaks or slowdowns before they cost us revenue
• Build dashboards that give instant visibility into funnel health
• Design and run experiments to boost conversion and customer lifetime value
• Turn Data Into Decisions
• Create connected dashboards that reveal what’s working
• Track core metrics like First Purchase rate, ARPU, retention
• Automate summaries and insights for leadership
• Scale Systems & Automation
• Own and optimise Salesforce, Clay, Gong, ThoughtSpot, etc.
• Automate lead enrichment, routing, and follow-ups end-to-end
• Enable Sales Through Smart Systems
• Champion new tools and training that improve sales productivity
• Simplify workflows for faster closures

Revenue Operations Leader

Operations

• Log, track, and update inventory movements accurately
• Prepare items for internal processing, handovers, and dispatch
• Handle local deliveries and returns to customers and suppliers
• Maintain organized physical and digital intake records
• Oversee the sorting and distribution of incoming mail
• Prepare outgoing mail (envelopes, dispatch, etc.)
• Handle and route incoming queries or calls related to intake and logistics
• Support the collections team by calling and following up with suppliers regarding outstanding payments
• Organize the refreshments and stationery supplies of the office
• Organize bookkeeping and issue invoices/checks when required.
• Organize the coffee/snacks and stationary supplies of the office

Senior Product Marketing Manager

GTM Data Analyst

Supplier Business Development Manager

Customer Support Executive, Multilingual

Revenue Operations Leader

Operations Coordinator