Nivoda

Data Analyst

• You’ll design and own the executive scorecard, defining north-star and driver metrics by segment, product, geo, cohort, and channel.
• You’ll create the metric logic, data lineage, and testing so our board and C-suite can fully trust the numbers.
• You’ll stand up automated ELT/ETL pipelines from operating systems into our SQL warehouse and model clean data marts for Finance.
• You’ll build dashboards that replace manual slides and spreadsheets, and create the semantic layers that make self-serve analytics possible for Finance and the wider business.
• You’ll dig into performance vs. plan (weekly, monthly, quarterly), uncovering trends, decomposing variances, and mapping driver trees.
• You’ll benchmark Nivoda against other high-growth marketplaces and SaaS businesses, then work with FP&A to turn those insights into action: from forecast updates to pricing experiments and capital allocation calls.
• You’ll own metric contracts across Sales, RevOps, Product, Marketing, CS, and Billing — ensuring clean, complete inputs.
• You’ll document definitions, run QA checks, and champion data quality and reproducibility across Finance.
• You’ll craft clear, visual narratives for business reviews and board decks - translating complexity into sharp, simple insights and next steps.

Financial Data Analyst – BI & FP&A

Operations

• Quality control diamonds and gemstones
• Receive consolidated shipments via courier partners
• Mark orders as received in the Nivoda system
• Repack and send orders along to the next destination while updating the Nivoda system
• Hand-deliver diamonds to local customers when necessary
• Collect diamonds from local suppliers, perform quality check and package and ship to the next destination
• Create shipments using the Nivoda platform and send labels to suppliers to ensure timely delivery
• Liaise with suppliers for shipments and forward invoices to the finance department
• Assist customer support with queries related to shipping, order updates and urgent delivery requests
• Assist in the smooth overall operation of the office and manage administrative work
• Follow up with courier partners
• Process returned diamonds from customers
• Assist and advise team members and management on continuous improvement of local office processes
• Ensure diamonds move in and out of the NYC office with minimal delay while meeting quality standards

Fulfillment Operations Executive

• Leverage large datasets to analyse operational performance and drive data-informed decisions.
• Ensure consistent performance and up-time of the marketplace, proactively addressing issues.
• Implement and manage tools and processes for continuous optimisation and monitoring of marketplace operations.
• Design and implement a global hubs strategy to enhance delivery speed and reliability.
• Build and maintain relationships with logistics partners to expand global delivery capabilities and ensure marketplace reliability.
• Create, automate, and maintain reporting tools and dashboards for fulfilment KPIs, SLAs, and strategic tracking.
• Establish and enforce rigorous quality standards across all aspects of the marketplace.
• Develop and execute strategies for order batching to optimise processing times and reduce costs.
• Drive initiatives to achieve ultra-fast fulfilment times across all markets.
• Oversee ongoing fulfilment processes to ensure they are scalable, reliable, and aligned with business objectives.
• Lead automation projects aimed at streamlining marketplace operations from order processing to delivery.
• Partner with Product, Tech, Data, and Commercial teams to support execution of key business priorities.
• Report to VP Fulfilment as an individual contributor responsible for marketplace reliability and optimisation.

Financial Data Analyst – BI & FP&A

Fulfillment Operations Executive

Operations Specialist