Nivoda

Product Designer

• Collaborate with cross-functional teams, including product managers, engineers, and other designers, to understand project goals and requirements.
• Conduct and contribute to user research activities to gather insights that inform the design process.
• Plan and execute design validation through usability testing, ensuring that user feedback is incorporated into the design iteration process.
• Create user flows, wireframes, prototypes, and high-fidelity designs for responsive web and native mobile applications.
• Design and iterate on features for a B2B marketplace in order to power the next generation of jewellery businesses.
• Deliver high-quality visual design assets and specifications for both mobile and web implementation.
• Work closely with developers to ensure the successful implementation of design solutions.
• Contribute to the development and maintenance of a design system, ensuring consistency across all digital products.
• Ensure implemented designs are monitored for success by driving the measurement of user behaviour through product analytics and other quantifiable research practices.
• Stay current with industry trends and best practices, and apply them to your design work.

Senior Product Designer

Full-stack Engineer

• Design, implement, and maintain backend for high-performance customer-centric features around jewelry, ensuring scalability, reliability, and security.
• Ensure adherence to best practices, coding standards, and quality guidelines throughout the development lifecycle.
• Collaborate with product managers, architects, and stakeholders to define technical requirements and translate business needs into technical solutions.
• Debug and resolve complex technical issues, providing timely support to internal teams and external customers.
• Collaborate with cross-functional teams to identify and prioritize customer requirements and feedback.
• Mentor junior developers and improve the quality of engineering work in the broader team.
• Actively participate in discussions to improve the overall customer experience on the Nivoda platform.

Senior Software Engineer

Customer Support

• Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
• Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
• You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
• Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.

Customer Support Executive, French & Spanish Speaking

Data Analyst

• You’ll design and own the executive scorecard, defining north-star and driver metrics by segment, product, geo, cohort, and channel.
• You’ll create the metric logic, data lineage, and testing so our board and C-suite can fully trust the numbers.
• You’ll stand up automated ELT/ETL pipelines from operating systems into our SQL warehouse and model clean data marts for Finance.
• You’ll build dashboards that replace manual slides and spreadsheets, and create the semantic layers that make self-serve analytics possible for Finance and the wider business.
• You’ll dig into performance vs. plan (weekly, monthly, quarterly), uncovering trends, decomposing variances, and mapping driver trees.
• You’ll benchmark Nivoda against other high-growth marketplaces and SaaS businesses, then work with FP&A to turn those insights into action: from forecast updates to pricing experiments and capital allocation calls.
• You’ll own metric contracts across Sales, RevOps, Product, Marketing, CS, and Billing — ensuring clean, complete inputs.
• You’ll document definitions, run QA checks, and champion data quality and reproducibility across Finance.
• You’ll craft clear, visual narratives for business reviews and board decks - translating complexity into sharp, simple insights and next steps.

Financial Data Analyst – BI & FP&A

Operations

• Quality control diamonds and gemstones
• Receive consolidated shipments via courier partners
• Mark orders as received in the Nivoda system
• Repack and send orders along to the next destination while updating the Nivoda system
• Hand-deliver diamonds to local customers when necessary
• Collect diamonds from local suppliers, perform quality check and package and ship to the next destination
• Create shipments using the Nivoda platform and send labels to suppliers to ensure timely delivery
• Liaise with suppliers for shipments and forward invoices to the finance department
• Assist customer support with queries related to shipping, order updates and urgent delivery requests
• Assist in the smooth overall operation of the office and manage administrative work
• Follow up with courier partners
• Process returned diamonds from customers
• Assist and advise team members and management on continuous improvement of local office processes
• Ensure diamonds move in and out of the NYC office with minimal delay while meeting quality standards

Fulfillment Operations Executive

• Leverage large datasets to analyse operational performance and drive data-informed decisions.
• Ensure consistent performance and up-time of the marketplace, proactively addressing issues.
• Implement and manage tools and processes for continuous optimisation and monitoring of marketplace operations.
• Design and implement a global hubs strategy to enhance delivery speed and reliability.
• Build and maintain relationships with logistics partners to expand global delivery capabilities and ensure marketplace reliability.
• Create, automate, and maintain reporting tools and dashboards for fulfilment KPIs, SLAs, and strategic tracking.
• Establish and enforce rigorous quality standards across all aspects of the marketplace.
• Develop and execute strategies for order batching to optimise processing times and reduce costs.
• Drive initiatives to achieve ultra-fast fulfilment times across all markets.
• Oversee ongoing fulfilment processes to ensure they are scalable, reliable, and aligned with business objectives.
• Lead automation projects aimed at streamlining marketplace operations from order processing to delivery.
• Partner with Product, Tech, Data, and Commercial teams to support execution of key business priorities.
• Report to VP Fulfilment as an individual contributor responsible for marketplace reliability and optimisation.

Senior Product Designer

Senior Software Engineer

Customer Support Executive, French & Spanish Speaking

Financial Data Analyst – BI & FP&A

Fulfillment Operations Executive

Operations Specialist