Enablement and Conversion Manager, Revenue Operations

Nivoda

Enablement and Conversion Manager improving rep training, call scoring, and KYC conversion for Nivoda's global diamond marketplace. Building enablement systems to drive second purchases.

Posted 9/7/2026full-timeRemote • 🇪🇺 Anywhere in EuropeMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in sales enablement and frontline sales coaching, with a strong focus on KYC processes and performance metrics. Proficient in utilizing AI tools for transcript review and scoring, while effectively collaborating across Product, Marketing, and Finance.

Highest-signal resume keywords

Sales EnablementKYC Process ManagementCall Scoring and FeedbackOnboarding DevelopmentAI Tool Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales CoachingCall ScoringOnboarding DevelopmentKYC ManagementPerformance Metrics TrackingDocumentation MaintenanceFeedback DeliveryData AnalysisCRM ProficiencyHigh-Volume Transcript Review

Soft Skills

Clear Writing SkillsConstructive FeedbackCollaborationHands-On ApproachCoaching Ability

Tools & Technologies

GongClaudeCRM SystemsSales Enablement Tools

Industry Keywords

Transactional SalesRevenue OperationsHigh-Volume EnvironmentSupply-Driven MarketplaceEMEA

About the role

Key responsibilities & impact

Own theoretical onboarding for every new SDR, AE and AM
Define and maintain role-specific standards for being up to spec
Own product materials covering how each business line works, target users, pricing, take rate and best practices
Keep enablement documentation current
Act as the link between Marketing and frontline sales so campaigns are communicated before launch
Translate the Product roadmap into sales enablement and positioning
Build call-scoring rubrics with team managers
Run high-volume transcript review and scoring using Claude
Distribute weekly scoring reports
Run a weekly leaderboard showing best calls, scores, winners and losers
Create and track personalized coaching plans for every rep
Coach managers and reps directly
Generate insights on what is and is not working in the KYC process
Own accountability for KYC SLAs and escalate slippage
Map KYC blockers and escalation paths and drive root-cause fixes across Sales, Product and Marketing
Ensure KYC operators know and document the rules
Train and enable both sales representatives and operations staff
Deliver targets including 75% conversion through second purchase for each new cohort, KYC above 60% in every geography, weekly rubric and call-score reporting, and 80% rubric compliance by month four

Requirements

What you’ll need

Experience in sales enablement, revenue operations or frontline sales coaching in a transactional, high-volume environment
Experience scoring calls at volume and demonstrating resulting changes
Experience with Gong or equivalent
Fluency with AI tooling and ability to run transcript review and scoring through Claude
Experience building onboarding for reps from scratch
Ability to coach managers as well as reps
Ability to provide direct, constructive feedback to senior personnel
Clear writing skills
Ability to work across Product, Marketing and Finance without direct authority
Hands-on approach, working on calls, in the CRM and in enablement materials weekly
Nice to have: experience with onboarding or activation motions rather than pure new business
Nice to have: diamonds, jewellery, or another supply-driven marketplace experience
Nice to have: a second language relevant to EMEA or North America
Native or full professional proficiency in English is required
Must currently reside in Europe
Must provide a permanent country of residence
Sponsorship requirements for the country of residence must be disclosed

Benefits

Comp & perks

Flexible working hours and a vibrant company culture
Remote work
Plenty of opportunities for growth and learning
Unlimited holiday allowance
Chance to join and contribute to a company during its exponential expansion phase
Dynamic working environment in a rapidly growing company
Pleasant, low-hierarchy work environment
Intellectually challenging work contributing significantly to Nivoda's success and scalability