Account Manager

Nivoda

Account Manager retaining and expanding Australian and New Zealand jewellery retailers for Nivoda’s global B2B marketplace. Managing revenue retention, account growth and customer relationships remotely.

Posted 9/10/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B Account Management with a focus on revenue retention and growth, leveraging strong CRM skills and commercial acumen to manage a diverse portfolio of jewellery retailers across Australia and New Zealand.

Highest-signal resume keywords

B2B Account ManagementRevenue RetentionSalesforce ProficiencyCommercial AcumenJewellery Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRevenue GrowthCustomer SuccessData AnalysisPricing Strategy

Soft Skills

OrganisedSelf-DirectedExcellent Communication

Tools & Technologies

SalesforceBI ToolsSpreadsheets

Industry Keywords

JewelleryDiamondsLuxury GoodsWholesaleTrading Business

About the role

Key responsibilities & impact

Own a book of ramped and tenured ANZ jewellery retailers as their primary commercial contact
Protect and grow net revenue retention across the account book and act on churn risk
Grow share of wallet across natural diamonds, lab-grown diamonds, melee, gemstones and finished jewellery
Reactivate lapsed and declining accounts through structured win-back plays
Run regular business reviews with top accounts covering pricing, stock, service and growth plans
Take clean handoffs from the Account Executive as newly won customers finish ramping
Work with operations, support and finance teams to resolve deliveries, returns, quality-control and credit issues
Maintain accurate Salesforce records for activity, account health and revenue outlook
Feed customer and market insights back into the business to shape product, pricing and supply
Occasionally represent Nivoda at trade fairs and industry events across Australia and New Zealand
Report to the General Manager for North America & APAC

Requirements

What you’ll need

3+ years in B2B account management, inside sales or customer success, carrying a revenue or retention target
A track record of retaining and growing existing accounts — not just closing new ones
Commercial sharpness: comfortable talking margin, pricing and stock with business owners
Organised and self-directed — able to run a large book remotely without day-to-day management
Strong CRM discipline (Salesforce or similar)
Based in Australia with full working rights, able to cover AU & NZ time zones
Excellent written and spoken English
Experience in jewellery, diamonds, watches or luxury goods (nice to have)
Marketplace, wholesale or trading business background (nice to have)
Experience selling to SMB owner-operators (nice to have)
Comfort with data, including building account views in spreadsheets or BI tools (nice to have)
Submit CV and application in English
No sponsorship available

Benefits

Comp & perks

Flexible working hours and a vibrant company culture
Remote work
Opportunities for growth and learning
Unlimited holiday allowance
The chance to join during an exponential expansion phase