Nitra

3D Artist

• Managing our multi-channel paid and organic campaign presence to build a strong top of funnel
• Build experiments to deliver on Marketing metrics (ROI, open rates, etc.)
• Using surveys, customer interviews, and deep research to determine channel strategy
• Developing the customer communication strategy for the product
• Working closely with stakeholders across the company to further hone messaging

Web Designer – Motion Design

Product Manager

• Owning Nitra's product vision, strategy, and roadmap across all verticals — Finance, Procurement, Patient Management, AI HR, and Marketplace
• Leading and developing a team of product managers, setting a high bar for product thinking, execution, and customer obsession
• Working closely with co-founders and executive leadership to align product strategy with business priorities and fundraising milestones
• Partnering daily with a distributed engineering and product design team — comfortable leading cross-timezone collaboration and maintaining high output across a global team
• Driving discovery and validation with healthcare customers — clinics, practice administrators, and clinical operators — to ensure the product reflects real workflow needs
• Defining and owning key product metrics including activation, retention, NRR, and feature adoption across the platform
• Setting the bar for how Nitra ships — sprint processes, PRDs, roadmap communication, and cross-functional alignment with Sales, Marketing, and Operations
• Translating AI capabilities into product features that are clinically relevant, operationally sound, and commercially differentiated
• Recruiting and developing product management talent as the organization scales

VP of Product

Software Engineer

• Leading and scaling a distributed engineering team across the US East Coast and Taipei, fostering a high-performance, collaborative culture across time zones
• Setting technical direction and engineering standards across the organization, ensuring Nitra's platform is built for scale, reliability, and speed
• Partnering closely with Product and Design to define roadmap priorities and translate them into executable engineering plans
• Owning end-to-end delivery of engineering projects — from architecture decisions to shipping production-grade features
• Recruiting, developing, and retaining top engineering talent, with a particular focus on building depth in the Taipei engineering hub
• Establishing engineering processes, sprint cadences, and communication rhythms that keep a distributed team aligned and moving fast
• Working directly with executive leadership to communicate engineering capacity, risks, and technical strategy
• Driving a culture of ownership, accountability, and continuous improvement across the engineering organization

Director of Engineering

Events

• Own the end-to-end event marketing strategy across conferences, trade shows, and hosted events
• Identify, evaluate, and manage participation in industry conferences and third-party events aligned with GTM priorities
• Plan and execute all aspects of events, including booth strategy, sponsorships, speaking opportunities, and experiential activations
• Partner with Sales and Demand Generation to align event goals with pipeline, lead generation, and revenue targets
• Manage event timelines, budgets, logistics, vendors, and external partners
• Develop event messaging in collaboration with Product Marketing to ensure consistent positioning
• Coordinate pre-event promotion, including email invites, landing pages, and paid or partner-driven promotion
• Support on-site execution, including booth staffing, lead capture processes, and sales enablement
• Own post-event follow-up strategy, including lead handoff, nurture coordination, and performance reporting
• Measure and report on event ROI, including leads generated, pipeline influenced, and qualitative outcomes
• Continuously test and improve event formats, sponsorship strategies, and attendee engagement tactics

Event Marketing Manager

Customer Success Manager

• Own the Customer Success operating cadence
• Lead the daily, weekly, monthly, and quarterly business rhythm for Customer Success in tune with Sales, Product, and Company-level cadences.
• Convene key operating reviews, develop analyses, surface insights, and drive actions against business metrics including card spend, marketplace utilization, and AI software adoption, retention, and expansion.
• Drive customer utilization, adoption, and retention
• Partner closely with Customer Success, Sales, and Product leadership to improve medium and long-term card and marketplace spend as well as AI product GDR and NDR.
• Constantly review and recommend changes to operating metrics, segmentation, and team structure
• Turn data into insights and execution
• Build analyses, dashboards, KPI frameworks, and forecasts to identify trends, root causes, and growth opportunities. Translate insights into pragmatic recommendations and measurable action.
• Build scalable systems and processes
• Design and improve workflows, segmentation, forecasting, reporting, and operational processes.
• Own and lead software adoption and/or AI tool development.
• Own quarterly and annual planning processes
• Work closely with leaders across Customer Success, Sales, Product, Finance, and Operations on planning, performance management, and strategic initiatives.
• Partner with finance, leadership to define the strategy, budgets, organizational priorities, and long-term investments needed to scale Customer Success and accelerate business growth.

Customer Success Strategy – Operations Lead

Social Media Manager

• Serving as the primary on-camera personality and brand ambassador for Nitra
• Acting as the public face of the company across social media and digital channels
• Telling powerful, human-centered stories about doctors, practice owners, and the impact of Nitra
• Hosting and leading customer interviews, testimonials, and on-site video shoots
• Performing and delivering short-form and long-form video content (Reels, TikToks, Shorts, YouTube, LinkedIn) with production team support
• Collaborating closely with creative and production partners on delivery, energy, and tone
• Developing a strong, recognizable on-camera presence that builds trust and credibility
• Bringing energy, clarity, and emotional intelligence to interviews and field content
• Helping evolve Nitra's brand voice and public persona through on-camera performance

Social Media Content Creator – Part-Time

Customer Success Lead, Strategy & Operations

Operations

• Serve as the internal expert on how independent practices bill, code, and collect — across multiple specialties including primary care, dermatology, orthopaedics, ophthalmology, urology, and medspas
• Define and document which practice segments accept credit cards for vendor payments and why — including working capital cycles, payment terms with distributors, and cash flow constraints by specialty
• Build Nitra's internal knowledge base on prior authorization workflows, eligibility verification processes, and where administrative bottlenecks create the most friction and cost
• Partner with product to ensure our financial automation and bill pay features map precisely to how practices actually process payables — not how software vendors assume they do
• Own Nitra's understanding of medical and biopharma purchasing behavior — GPO relationships, distributor dynamics (McKesson, Medline, Henry Schein), and how practices make buy vs. contract decisions
• Identify the highest-value procurement categories by specialty and build the internal logic for how NitraMart should price, bundle, and sequence its product catalogue to maximize adoption
• Advise on vendor onboarding strategy — which suppliers matter most by practice type, where incumbents are vulnerable, and how to position Nitra's procurement agents against existing purchasing workflows
• Surface the nuances around controlled substance purchasing, specialty pharmaceutical procurement, and compliance considerations that generic fintech competitors will miss
• Build the specialty-specific sales playbooks that allow AEs to have credible, operational conversations — not product demos — with practice managers and physicians
• Create the objection library and competitive positioning for the scenarios where prospects push back: 'we already use a GPO,' 'our billing company handles that,' 'we can't put pharma spend on a card'
• Join strategic sales calls and serve as the operational credibility anchor in deals where the buyer needs to know Nitra understands their world, not just their spend
• Define the ICP more precisely by specialty, size, and operational maturity — helping the sales team qualify faster and close more confidently
• Partner with CS to develop specialty-specific onboarding frameworks that accelerate time-to-activation and increase card adoption as primary payment method
• Identify the leading indicators of practice health on the platform — which behaviors in the first 60 days predict high LTV versus early churn
• Design the expansion motion: once a practice is on the card, what is the sequenced path to procurement, bill pay, and patient payments adoption by specialty type

Director of Healthcare Operations – Revenue Cycle

Account Manager

• Proactively identify, cold outreach, and develop strategic partnerships with pharmaceutical companies, drug manufacturers, and distributors operating in the private practice space.
• Build experiments to deliver on partnership metrics including lead generation volume, integration milestones, and ROI.
• Using surveys, customer interviews, and deep research to determine the pharmaceutical channel strategy and partnership alignment.
• Developing the customer communication strategy for pharmaceutical-integrated products.
• Working closely with stakeholders across the company to further hone messaging for the pharma vertical.

Strategic Partnerships Manager, Pharmaceuticals

Strategic Partnerships Manager – Pharmaceuticals

Product Marketing

• Designing and delivering high-impact training programs for Sales and CSMs focused on the private practice medical vertical.
• Building playbooks and sales assets to empower teams to run high-velocity, high-efficiency deal cycles with doctors and practice managers.
• Conducting regular training experiments to deliver on key enablement metrics such as time-to-close, ramp time, and quota attainment.
• Using surveys, customer interviews, and deep research to determine the most effective sales and retention strategies for the segment.
• Developing the internal communication strategy to ensure the GTM team remains aligned on product updates and market shifts.
• Working closely with stakeholders across the company to further hone messaging for our customer-facing teams.

GTM Enablement Manager

Account Executive

• Conduct cold outreach via phone calls, emails, and in-person meetings to initiate contact with prospects and introduce our products/services.
• Attending conferences to actively engage with industry peers and prospects, leveraging networking opportunities and insightful discussions to close valuable sales leads.
• Collaborate with the Sales team to create and execute strategies for lead generation and customer acquisition.
• Execute compelling product demonstrations to effectively convert prospects into loyal customers.
• Continuously build a target prospect list of healthcare professionals and qualify leads through various channels, including online research, networking, and cold outreach.
• Educate healthcare professionals on Nitra's offering.
• Qualify leads by understanding their needs, challenges, and buying behavior to determine potential fit with our offerings.
• Assist in maintaining accurate records of interactions, sales activities, and customer information using CRM software.
• Collaborate with the sales team to develop sales pitches, presentations, and materials tailored to different customer segments.

Founding Enterprise Account Executive

• Managing the day-to-day relationships with private practice owners and admins to ensure high product adoption and satisfaction.
• Build experiments to deliver on retention and expansion metrics such as churn reduction and feature upsells.
• Using surveys, customer interviews, and deep research to determine the best communication strategy for non-tech-savvy users.
• Developing the customer communication strategy for the product to simplify complex fintech concepts for medical staff.
• Working closely with stakeholders across the company to further hone messaging based on direct customer feedback.