Nitra

Associate

• Analyze card performance, customer behavior, transaction trends, and unit economics to identify opportunities to improve growth, engagement, and profitability
• Develop and measure A/B tests across product changes, marketing campaigns, rewards programs, and promotional initiatives to quantify impact and optimize outcomes
• Build dashboards and reporting frameworks using tools such as Sigma, Retool, or similar BI tools to improve visibility into key business metrics
• Define and track core card KPIs including activation, spend, retention, interchange revenue, rewards utilization, and customer lifetime value
• Partner with Product, Engineering, Marketing, Finance, and Operations to translate business questions into structured analyses and measurable outcomes
• Build financial models and business cases for new card features, rewards programs, merchant partnerships, and pricing or incentive strategies
• Develop executive-ready presentations that synthesize complex analysis into clear insights and recommendations for leadership decision-making
• Identify opportunities to improve card economics through data-driven insights, including spend optimization, rewards strategy, and merchant/gift card performance
• Work with engineering and data teams to improve data infrastructure, reporting automation, and metric definitions across the card business
• Support development and optimization of promotional calendars, rewards programs, and merchant partnerships based on performance data and experimentation results
• Roll up your sleeves to execute deep-dive analyses, clean datasets, and support ad hoc strategic requests across the business

Strategy and Analytics Associate

Solutions Engineer

• Partner with Sales and Customer Success throughout the sales cycle by leading technical discovery, solution design, product demonstrations, proof-of-concepts, technical evaluations, and implementation planning.
• Serve as the technical expert during customer engagements, helping healthcare organizations understand how Nitra's AI platform can automate workflows and improve operational efficiency.
• Lead customer implementations from kickoff through production launch, including solution configuration, integrations, testing, training, validation, and go-live support.
• Drive customer adoption by helping practices implement best practices, optimize workflows, and maximize long-term value from Nitra's AI software.
• Partner closely with Product, Product Marketing, and Engineering to prioritize customer feedback, influence product roadmap decisions, and improve the customer experience.
• Build scalable implementation methodologies, technical documentation, playbooks, demo environments, onboarding guides, and best practices that improve deployment quality and reduce time-to-value.
• Troubleshoot technical issues and collaborate with Engineering to resolve complex customer challenges.
• Measure and optimize implementation performance, technical win rates, customer adoption, customer satisfaction, and implementation quality.
• Act as a trusted technical advisor throughout the customer lifecycle while identifying opportunities for expansion and additional product adoption.

Customer Engineer, AI Solutions

Community Manager

• Build and scale customer communities across Nitra's healthcare customer base through specialty-specific (Dermatology, Ophthalmology, Dental, etc.) and role-specific communities for physicians, office managers, and practice administrators.
• Launch and manage online communities, customer forums, networking groups, regional chapters, customer councils, summits, and exclusive events that strengthen relationships with Nitra customers.
• Develop customer growth initiatives that increase adoption and cross-product usage across Nitra's fintech, marketplace, and AI software offerings.
• Own customer advocacy programs including customer ambassadors, physician affiliates, referral programs, testimonials, case studies, customer stories, and reference programs.
• Lead customer communications including newsletters, lifecycle campaigns, product announcements, educational content, webinars, and customer onboarding initiatives.
• Create thought leadership content including physician podcasts, benchmark reports, industry research, customer surveys, and practice management insights.
• Build and manage Customer Advisory Boards and Physician Councils to strengthen relationships, gather product feedback, and influence future product strategy.
• Partner closely with Customer Success, Product, Marketing, Partnerships, and Sales to deliver exceptional customer experiences across the full customer lifecycle.
• Measure customer engagement and optimize programs based on data, continuously improving participation, advocacy, product adoption, and expansion.
• Analyze customer behavior and develop scalable engagement strategies that increase retention, referrals, customer satisfaction, and revenue growth.

Customer Growth Manager

3D Artist

• Managing our multi-channel paid and organic campaign presence to build a strong top of funnel
• Build experiments to deliver on Marketing metrics (ROI, open rates, etc.)
• Using surveys, customer interviews, and deep research to determine channel strategy
• Developing the customer communication strategy for the product
• Working closely with stakeholders across the company to further hone messaging

Strategy and Analytics Associate

Customer Engineer, AI Solutions

Customer Engineer, AI Solutions

Customer Growth Manager

Customer Growth Manager

Web Designer – Motion Design