Customer Engineer, AI Solutions

Nitra

Customer Engineer focusing on AI solutions for healthcare in a fast-paced fintech company. Collaborating with Sales and Customer Success to drive AI platform implementation and customer satisfaction.

Posted 6/29/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Partner with Sales and Customer Success throughout the sales cycle by leading technical discovery, solution design, product demonstrations, proof-of-concepts, technical evaluations, and implementation planning.
Serve as the technical expert during customer engagements, helping healthcare organizations understand how Nitra's AI platform can automate workflows and improve operational efficiency.
Lead customer implementations from kickoff through production launch, including solution configuration, integrations, testing, training, validation, and go-live support.
Drive customer adoption by helping practices implement best practices, optimize workflows, and maximize long-term value from Nitra's AI software.
Partner closely with Product, Product Marketing, and Engineering to prioritize customer feedback, influence product roadmap decisions, and improve the customer experience.
Build scalable implementation methodologies, technical documentation, playbooks, demo environments, onboarding guides, and best practices that improve deployment quality and reduce time-to-value.
Troubleshoot technical issues and collaborate with Engineering to resolve complex customer challenges.
Measure and optimize implementation performance, technical win rates, customer adoption, customer satisfaction, and implementation quality.
Act as a trusted technical advisor throughout the customer lifecycle while identifying opportunities for expansion and additional product adoption.

Requirements

What you’ll need

5+ years of experience in Solutions Engineering, Sales Engineering, Solutions Consulting, Technical Consulting, Professional Services, Implementation, or Customer Engineering within high-growth technology companies.
Proven success partnering with Sales organizations to win new business and Customer Success teams to expand existing customer relationships.
Experience leading SaaS or enterprise software implementations from technical discovery through production launch.
Strong technical aptitude with the ability to simplify complex software concepts for physicians, practice administrators, and business stakeholders.
Experience supporting high-velocity SMB and/or mid-market customer environments.
Experience working cross-functionally with Product, Engineering, Product Marketing, Sales, and Customer Success.
Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent technical experience.
Excellent communication, presentation, and executive-facing consulting skills.
High energy, strong executive presence, and the ability to influence without direct authority.
Builder mindset with the ability to thrive in ambiguity and rapidly evolving startup environments.
Experience with healthcare software, healthcare workflows, EMRs/EHRs, or healthcare integrations is strongly preferred.
Experience working in VC-backed Series B-D technology companies is strongly preferred.

Benefits

Comp & perks

Equity - Everyone at Nitra is an owner. When the company wins, you win.
Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.
Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.
Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Implementation PlanningSolution DesignTechnical EvaluationsWorkflow OptimizationIntegration TestingTechnical DocumentationPerformance MeasurementProof-of-ConceptsCustomer Adoption StrategiesEMR/EHR Integrations

Soft Skills

Excellent CommunicationPresentation SkillsExecutive PresenceInfluencing SkillsBuilder Mindset

Certifications

Bachelor's Degree in Computer ScienceBachelor's Degree in EngineeringBachelor's Degree in Information Systems