NinjaOne

Customer Success Manager

• grow your individual book of business within your portfolio of existing accounts
• proactively engage and reach out to your accounts on a regular basis
• build relationships to identify, qualify, sort, and develop cross-sell and up-sell opportunities
• communicate with customers and react to client requirements quickly and efficiently
• analyze and understand customer needs to present suitable solutions
• maintain strong relationships with stakeholders to ensure customer satisfaction

Account Executive

• Qualify prospective accounts to build and maintain an up-to-date pipeline of prospects to achieve and exceed annual sales goals
• Negotiate opportunity terms, discounts, and implementation with leadership approval for below-threshold discounts
• Demo the product to prospects
• Manage sales cycles to help potential customers evaluate Ninja’s product and close new revenue
• Forecast opportunities in Salesforce to hit or exceed a monthly quota in a defined territory
• Other duties as needed

Account Executive, MSP

Solutions Engineer

• Own the technical presales experience for Federal and SLED accounts, guiding customers through evaluation, demo, architecture design, and onboarding phases.
• Deliver tailored product demos and technical deep dives that align with customer security standards, compliance needs (FedRAMP, DoD IL2/4/5), and procurement requirements.
• Support and guide the implementation of the NinjaOne platform for new public sector customers—ensuring quick time-to-value and customer success.
• Act as the technical translator between Sales and Product—surfacing actionable feedback and feature gaps that directly impact deal velocity or retention.
• Assist with RFPs, RFIs, and security questionnaires, providing accurate , compliance-aligned technical responses that differentiate NinjaOne’s value.
• Troubleshoot and resolve customer technical issues, including endpoint configuration, agent behavior, networking challenges, and integrations.
• Collaborate with Engineering and Product Management on solution enhancements that improve the Federal customer experience.
• Create and maintain reusable content and lab environments to scale future engagements (demos, battlecards, scripts, templates, etc.).
• Represent NinjaOne at industry events, partner summits, and key government-facing conferences as a technical ambassador.

Federal Solutions Engineer

Marketing

• Support partner marketing plans by coordinating logistics, timelines, and follow-through across regional events, sponsorships, and joint campaigns.
• Assist with booth and event coordination, including vendor communication, partner participation, materials, and on-site logistics.
• Help manage channel SWAG coordination in partnership with the Brand and Creative teams, staying current on trends and partner preferences.
• Track and reconcile regional partner marketing budgets using Airbase, supporting forecasting and basic ROI reporting.
• Maintain and update channel-facing resources including the Highspot page, event calendars, MOPs forms, and Confluence documentation.
• Build and maintain working relationships with partner stakeholders and CAMs, keeping communication timely and professional.
• Collaborate with sales, business development, and marketing teams to support go-to-market activities.
• Keep projects organized and documented in Asana, ensuring tasks and follow-ups don't fall through the cracks.
• Track and report on program activity using Salesforce, Tableau, and marketing automation tools.

Channel Marketing Coordinator

Account Manager

• Identify, qualify, and onboard high-potential channel partners within your region
• Build and execute a repeatable channel sales motion in close partnership with NinjaOne Account Executives
• Activate partners through sales enablement, technical training, and joint go-to-market efforts
• Clearly articulate the value of NinjaOne’s Partner Program and deliver product demos
• Own your regional partner plan, pipeline, and forecast

Channel Account Manager

• Automate repetitive browser tasks using Selenium
• Use PowerShell and/or Python for data extraction, transformation, and automation
• Leverage Ansible to automate AWS provisioning and configuration
• Support database tasks (SQL queries, data reports, performance reviews
• Analyze workflows to identify automation opportunities
• Work closely with TAMs, developers, and service delivery teams
• Document processes clearly for handover and long-term maintenance
• Troubleshoot automation scripts and data processes

Enterprise Solutions Architect

• Qualify prospective accounts to build and maintain an up-to-date pipeline of prospects to achieve annual sales goals
• Become a trusted guide on NinjaOne’s products and conduct discovery calls, presentations, and demos with prospects
• Negotiate opportunity terms, discounts, and implementation with leadership approval for below-threshold discounts
• Demo the product to prospects
• Manage sales cycles to help potential customers evaluate Ninja's product and closing revenue
• Forecast opportunities in Salesforce to hit or exceed a monthly quota in a defined territory
• Other duties as needed

• Serve as a trusted advisor and primary point of contact for existing accounts
• Drive retention and identify growth opportunities
• Build relationships to develop cross-sell and up-sell opportunities
• Communicate with customers effectively
• Analyze customer needs to present suitable solutions
• Maintain knowledge of market conditions and competitive activities

• Own the full enterprise sales cycle across SLED: pipeline generation, discovery, solution mapping, proposal development, negotiation, and close
• Build and execute a go-to-market strategy for assigned territory focused on Mid-Atlantic state agencies, flagship education systems, and major municipalities
• Develop and grow a pipeline of net-new enterprise opportunities across Mid-Atlantic state and local government, aligned to statewide initiatives, funding priorities, and procurement timelines, with flexibility to pursue opportunities in public higher education institutions
• Manage and expand existing Mid-Atlantic SLG customer relationships, identifying upsell and cross-sell opportunities within state agencies, large municipalities, and public sector consortiums
• Serve as a trusted advisor to senior technical, procurement, and executive decision-makers, positioning NinjaOne as a long-term solution partner
• Navigate public-sector sales motions with confidence, leveraging cooperative purchasing agreements, bid processes, and state-specific contracting vehicles
• Engage lobbying and government affairs teams to inform regional strategy and support alignment with policy and funding trends
• Partner with our SDRs, marketing, and channel teams to launch targeted account-based campaigns that open new doors and deepen existing relationships
• Execute strategic growth plans for inherited accounts with clear expansion potential
• Collaborate with legal and compliance teams on RFPs, procurement documentation, and public-sector regulatory requirements
• Accurately manage pipeline health and forecast performance in Salesforce
• Represent NinjaOne at key regional events, SLED conferences, and partner summits to amplify visibility and fuel engagement

Enterprise Account Executive, SLED

Analyst

• Configure, maintain, and optimize Dayforce modules with a strong focus on Benefits, Payroll, Onboarding, Recruiting
• Design and maintain custom XML forms, workflows, validations, and approval processes
• Identify system gaps and develop scalable solutions with a focus on benefits module optimization
• Own the front half of the hiring process from candidate application through new hire setup
• Lead the Greenhouse-Dayforce integration implementation in partnership with TA Ops
• Design, maintain, and troubleshoot integrations using APIs, FTP, webhooks, and data mapping
• Collaborate with IT and vendors to resolve technical issues and implement enhancements
• Develop and maintain detailed process documentation, controls, and audit evidence to meet compliance requirements
• Drive process improvements and automation opportunities across HR, Payroll, and Recruiting workflows

HRIS Analyst

• Identify, qualify, and onboard high-potential channel partners
• Build and execute a repeatable channel sales motion
• Activate partners through sales enablement and technical training
• Clearly articulate the value of NinjaOne’s Partner Program
• Own your regional partner plan, pipeline, and forecast
• Collaborate cross-functionally with sales, marketing, and product teams

• Identify, qualify, and onboard prospective SLED-focused channel partners
• Build and execute a SLED-specific channel strategy
• Develop and operationalize a SLED channel sales motion
• Articulate the value of NinjaOne's Partner Program and deliver product demonstrations
• Own your regional territory plan, pipeline, and forecast
• Maintain current knowledge of SLED procurement processes, contract vehicles, regulations, and compliance requirements

Channel Account Manager – SLED

• Identify, qualify, and onboard prospective SLED-focused channel partners.
• Build and execute a SLED-specific channel strategy.
• Develop and operationalize a SLED channel sales motion.
• Articulate the value of NinjaOne's Partner Program.
• Own regional territory plan, pipeline, and forecast.
• Partner cross-functionally with public sector sales teams.
• Maintain current knowledge of SLED procurement processes.

• Own the full pre-sales technical experience across the enterprise space in North America, guiding prospects through evaluation, product demos, architecture design, and proof-of-concept stages
• Collaborate closely with Account Executives and Sales Leadership to drive regional growth and align technical value to customer infrastructure and operational goals
• Lead and mentor Solutions Engineers supporting the region while remaining hands-on in strategic deals, stepping into complex technical evaluations, architecture discussions, and proof-of-concept engagements where executive technical leadership is needed
• Own the technical strategy, identifying repeatable technical patterns across opportunities and translating those insights into scalable pre-sales playbooks, demo standards, and enablement for the broader SE team
• Partner with onboarding and Customer Success teams to accelerate time-to-value and ensure long-term adoption across large, distributed enterprise environments
• Support the review and alignment of technical content within RFIs, and customer evaluation processes providing subject matter expertise without owning full proposal management
• Serve as a strategic voice between Sales and Product surfacing regional customer feedback identifying feature gaps and influencing roadmap direction
• Build and maintain reusable technical assets including lab environments, demo flows, battlecards, and scripts to support a scalable AE-to-SE model
• Represent NinjaOne at regional industry events, conferences, and customer forums
• Help shape the future of the Enterprise SE function contributing to playbooks, processes, and cross-functional alignment across the organization

Area Vice President – Solutions Engineering

• Develop and execute a territory plan targeting net new enterprise MSP accounts, building a robust, multimillion-dollar pipeline from the ground up
• Prospect strategically into large MSPs through outbound motions, leveraging channel partners, marketing, and SDR resources
• Lead full sales cycles from prospecting and discovery through demo, negotiation, and close
• Become a trusted advisor on NinjaOne’s platform, delivering compelling discovery calls, presentations, and product demonstrations tailored to MSP operational needs
• Identify key decision makers, champions, and procurement processes within target accounts to drive deals to close
• Drive cross-sell and upsell opportunities within strategic MSP accounts to grow wallet share over time
• Collaborate with NinjaOne channel partners to identify and accelerate new opportunities
• Accurately forecast opportunities in Salesforce and consistently hit or exceed quota in a defined territory
• Negotiate deal terms, discounts, and contract structures with leadership approval as needed.

Customer Success Manager

Account Executive, MSP

Federal Solutions Engineer

Channel Marketing Coordinator

Channel Account Manager

Enterprise Solutions Architect

Account Executive

Customer Success Manager

Enterprise Account Executive, SLED

HRIS Analyst

Channel Account Manager

Channel Account Manager – SLED

Channel Account Manager – SLED

Area Vice President – Solutions Engineering

Enterprise Account Executive, MSP