Customer Success Manager

NinjaOne

Customer Success Manager at NinjaOne focusing on account retention and growth opportunities. Serving as a trusted advisor for a portfolio of existing accounts with a strong consultative approach.

Posted 5/26/2026full-timeSydney • 🇦🇺 AustraliaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Serve as a trusted advisor and primary point of contact for existing accounts
Drive retention and identify growth opportunities
Build relationships to develop cross-sell and up-sell opportunities
Communicate with customers effectively
Analyze customer needs to present suitable solutions
Maintain knowledge of market conditions and competitive activities

Requirements

What you’ll need

2+ years' experience in a Customer Success Manager role or equivalent
Background in SaaS strongly preferred
Proven track record of hitting retention and growth targets
Strong consultative skills
Must be proficient in Salesforce or a comparable CRM
Bachelor's degree preferred

Benefits

Comp & perks

hybrid work environment and free in-office lunches throughout the week
opportunity for growth and advancement
renowned training platform
competitive compensation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Success ManagementSaaSSalesforceCRM

Soft Skills

consultative skillsrelationship buildingcommunicationanalytical skills