nimble solutions

Human Resources

• Coordinate and schedule interviews between candidates and hiring managers
• Post job openings on company career sites, job boards, and social media platforms
• Screen resumes, source passive candidates and conduct initial candidate outreach as needed
• Assist recruiters and hiring managers throughout the recruitment process
• Track candidate activity and maintain accurate records within the Applicant Tracking System (ATS)
• Facilitate pre-employment requirements, including background checks and employment verifications
• Support recruiting events, job fairs, and university outreach initiatives
• Ensure a positive candidate experience through timely communication and follow-up
• Coordinate onboarding activities, including new hire paperwork, orientation scheduling, and system access requests.
• Maintain accurate employee records and HR information systems (HRIS)
• Respond to employee inquiries regarding HR policies, procedures, and benefits
• Assist with benefits administration and annual enrollment activities
• Support employee engagement programs, recognition initiatives, and company events
• Help prepare HR reports, metrics, and audits
• Maintain compliance with federal, state, and local employment regulations
• Assist with document management, policy acknowledgments, and personnel file maintenance
• Provide administrative support for performance management and training programs
• Manage HR department calendars and scheduling
• Prepare employment-related documents, correspondence, and reports
• Coordinate meetings, trainings, and employee communications
• Ensure confidentiality and security of employee information
• Support special HR and Talent Acquisition projects as assigned

Human Resources Coordinator

Director

• Develop and execute a strategic territory plan to generate new Payment Recovery and IDR business
• Prospect healthcare organizations through outbound calling, email, networking, referrals, conferences, and partner relationships
• Build relationships with CFOs, Revenue Cycle Directors, CEOs, Practice Administrators, and physician owners
• Conduct consultative discovery meetings to understand reimbursement challenges and identify IDR opportunities
• Educate prospects on:
• o The No Surprises Act
• o Federal and state IDR processes
• o Out-of-network reimbursement trends
• o Revenue recovery opportunities
• Present the company’s technology, expertise, and performance in managing IDR cases
• Manage opportunities through the CRM, maintaining accurate forecasts and pipeline hygiene
• Partner with implementation, legal, operations, and client success teams to ensure smooth client onboarding
• Represent the company at healthcare conferences and industry events
• Consistently exceed quarterly and annual sales goals

Director, Client Development

Client Partner

• Serve as the primary point of contact for assigned clients and promptly respond to all client inquiries
• Engage in regular client interaction via e-mail, conference calls, and in-person visits to ensure customer satisfaction
• Interface with assigned client service staff to ensure the appropriate preparation, analysis, and presentation of all client deliverables
• Proactively identifies potential problems with client performance and develops a plan to eliminate future occurrences
• Ensures that all appropriate resources are available and utilized effectively to maximize account performance
• Monitors, evaluates, and reports on billing effectiveness/cash flow
• Makes recommendations to increase productivity and profitability
• Remains current on payment trends and coding, and payer requirement changes
• Acts upon variances to explain, correct, or enact desired process improvements
• Generates client standard and ad hoc reports to clients

Client Success Manager, RCM

Customer Support

• Promptly answer phone calls with professionalism
• Respond promptly to customer e-mails
• Analyze customer issues and determine effective solutions to resolve them
• Timely and prompt follow-up with clients to communicate resolution and satisfaction
• Coordinate with other team members to provide a client solution
• Maintain confidentiality to ensure regulatory compliance and company security policies
• Participate in company training and employee events

Client Services Support Representative

• Serve as the primary point of contact for assigned clients and promptly respond to all client inquiries
• Engage in regular client interaction via e-mail, conference calls, and in-person visits
• Interface with assigned client service staff to ensure the appropriate preparation, analysis, and presentation of all client deliverables
• Proactively identifies potential problems with client performance and develops a plan to eliminate future occurrences
• Ensures that all appropriate resources are available and utilized effectively to maximize account performance
• Monitors, evaluates, and reports on billing effectiveness/cash flow, and makes recommendations to increase productivity and profitability
• Remains current on payment trends and coding, and payer requirement changes

• Serve as the primary point of contact for assigned clients
• Engage in regular client interaction via e-mail, conference calls, and in-person visits
• Ensure customer satisfaction
• Interface with assigned client service staff for deliverables
• Proactively identify potential problems with client performance
• Ensure all resources are utilized to maximize account performance
• Monitor, evaluate, and report on billing effectiveness/cash flow

Client Success Manager – Anesthesia

General

• Insurance verification, reviewing submitted claims for accuracy and completeness, investigating and resolving claim denials by analyzing documentation and using appropriate CPT and ICD-10 codes
• Working on insurance appeals and correcting claim information, and working closely with providers, coders, and administrative staff to ensure accurate documentation and billing
• Provide timely billing and reimbursement for services while maintaining compliance with industry regulations
• Utilize and navigate through all available portals for claim information
• Responsible for tracking and documenting follow-up activities to ensure completion of work and provide updates regularly
• Navigating the complexities of healthcare billing and insurance systems to optimize revenue flow

Revenue Cycle Specialist

• The Contract Specialist is responsible for implementing and maintaining nimble’s managed care contracting strategy in a multi-state environment
• Manage and maintain accurate files for each pending and executed managed care contract; provide timely network updates to clients
• Serve as the external negotiator with payers on behalf of healthcare facilities and individual providers, handling all aspects of outreach, communication, and contracting logistics
• Analyze contract terms, reimbursement structures, and financial impact using data models and payer data
• Develop clear, actionable recommendations based on your analysis and present findings directly to the provider client
• Partner closely with clients to understand their goals and challenges, and tailor negotiation strategies accordingly
• Assist in resolving billing or contractual issues with insurance carriers, advocating on the client’s behalf
• Evaluate, negotiate, and renegotiate managed care contracts with health plans, hospitals/health systems, IPAs, government programs, and other payers
• Load and validate payer contract terms, rates, and fee schedules into client systems with accuracy and consistency
• Ensure organized documentation and version control for all contract files and related payer communications
• Track and interpret regulatory updates, policy changes, and market trends that may affect client reimbursement
• Support additional client projects, including payer escalations, audits, and strategic network decisions

Contract Specialist, Managed Care

Sales Operations Manager

• Monitor and track sales initiatives, pipeline activity, and progress against quota and key performance targets
• Maintain visibility into deal stages, forecast accuracy, and rep-level performance metrics
• Own the cleanliness and accuracy of Salesforce CRM, including account, contact, opportunity, and activity data
• Audit records regularly and enforce data hygiene standards across the sales team
• Act as the operational liaison between Sales and Marketing, coordinating campaign execution, lead routing, and follow-up processes
• Prepare materials and data summaries in support of deal review meetings and pipeline calls
• Document and maintain standard operating procedures for sales processes, tools, and systems
• Prepare and present Monthly Business Review (MBR) materials for sales leadership, including pipeline summaries, performance trends, and key metrics
• Develop and maintain bookings-to-revenue analysis, tracking the full lifecycle from closed-won to recognized revenue

Sales Operations Specialist

Insurance

• Manage all aspects of the coding quality program
• Monitor QA scores for offshore coding resources
• Provide feedback to operations teams
• Analyze trends from reviews to identify training needs
• Develop and implement client-specific QA plans
• Prepare client-facing reports
• Collaborate with business units for integrated team approach
• Serve as subject matter expert for coding inquiries

Coding Quality Assurance Specialist

Accounts Receivable

• Oversee, develop, and be accountable for $10M-$20M in client revenue
• Lead a team of 5-15 individuals
• Focus on optimizing operations, partnering with the Vice President, Accounts Receivable to create and drive strategy
• Accountable for driving performance through established department KPIs and holding the team accountable
• Ensure Assistant Directors/Managers provide leadership and drive training plans for new team members
• Develop and coach underperforming team members
• Partner with the analytics team to review and analyze reports and data to maximize efficiency
• Act as a Subject Matter Expert for Accounts Receivable team members

Director, Accounts Receivable – Anesthesia

Manager

• Manage client SLA's
• Responsible for departmental KPI's to ensure targets are achieved
• Manages employee performance management - conducts employee performance evaluations
• Creates & enforces standard operating procedures across the coding function
• Monitors coding inventory and takes action to balance across coders to maintain TAT
• Executes on quality assurance remediation actions as indicated
• Drives process improvement in coding service delivery
• Collaborates with other RCM functional areas regarding coding needs
• Has the authority and responsibility to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, discipline, direct, or recommend such actions by using independent judgment
• Creates and presents client reports
• Participates in thought leadership - internal and external facing
• Completes monthly business review packages and presents as needed
• Project management - resource planning as per project scope, risk management, and escalation management
• Take action to drive client revenue and expense management to hit margin targets as defined through the financial forecasting process

Manager, Professional Coding

• People Leadership
• Responsible for meeting Budget/forecast
• Aged AR less than 20%
• Productivity and 95% or above QA expectations
• Leads, develops, and assists Assistant Directors, Account Performance Managers, and Accounts Receivable Representatives with daily responsibilities
• Drives performance through established department KPIs (key performance indicators) and holds the team accountable
• Ensures Assistant Directors/Managers provide leadership and drive the training plan for new Accounts Receivable team members (in partnership with the training team)
• Develops and coaches underperforming team members by providing direct feedback and coaching
• Accountable for driving team members to meet and exceed goals and provide detailed feedback to the team and leadership if the goals are not met
• Partners with the analytics team to review and analyze reports and data to maximize efficiency and direct focus to appropriate areas of concern
• Reviews data and creates and drives action plans to resolve accounts and issues
• Identify denial trends, report on global payer issues, and implement recovery plans
• Ensures the team is creating and executing reports weekly, monthly, quarterly, etc.