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Client Services Support Representative
nimble solutionsClient Services Support Representative in a hybrid role ensuring professional service for healthcare inquiries. Analyzing and resolving client issues with a focus on satisfaction and efficiency.
About the role
Key responsibilities & impact- Promptly answer phone calls with professionalism
- Respond promptly to customer e-mails
- Analyze customer issues and determine effective solutions to resolve them
- Timely and prompt follow-up with clients to communicate resolution and satisfaction
- Coordinate with other team members to provide a client solution
- Maintain confidentiality to ensure regulatory compliance and company security policies
- Participate in company training and employee events
Requirements
What you’ll need- 2+ years of telephone and virtual support service experience
- Experience working with doctors/physicians' practices
- Advanced keyboarding skills
- Advanced ability to operate keyboard and mouse
- Intermediate computer navigation
- Basic Microsoft Windows and Office experience
- Ability to work independently with minimal to no supervision.
- Must have advanced telephone communication skills and the ability to deal with all levels of callers in a professional manner
- Ability to multitask in a fast-paced environment
Benefits
Comp & perks- Hybrid role with a requirement to be onsite 2-3 days per week
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Advanced Keyboarding SkillsIntermediate Computer NavigationMicrosoft Windows ExperienceVirtual Support Service ExperienceClient Solution Coordination
Soft Skills
ProfessionalismIndependenceTimely Follow-UpConfidentiality Maintenance