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Client Services Support Representative
nimble solutionsClient Services Support Representative in a hybrid role ensuring professional service for healthcare inquiries. Analyzing and resolving client issues with a focus on satisfaction and efficiency.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced telephone communication skills and the ability to analyze customer issues effectively while maintaining confidentiality and regulatory compliance. Proficient in multitasking and providing client solutions in a fast-paced environment.
Highest-signal resume keywords
Telephone Communication SkillsCustomer Support ExperienceMicrosoft Office ProficiencyProblem-Solving SkillsMultitasking Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Advanced Keyboarding SkillsIntermediate Computer NavigationMicrosoft Windows ExperienceVirtual Support Service ExperienceClient Solution Coordination
Soft Skills
ProfessionalismIndependenceTimely Follow-UpConfidentiality Maintenance
Industry Keywords
Healthcare SupportPhysician PracticesRegulatory ComplianceCustomer Satisfaction
About the role
Key responsibilities & impact- Promptly answer phone calls with professionalism
- Respond promptly to customer e-mails
- Analyze customer issues and determine effective solutions to resolve them
- Timely and prompt follow-up with clients to communicate resolution and satisfaction
- Coordinate with other team members to provide a client solution
- Maintain confidentiality to ensure regulatory compliance and company security policies
- Participate in company training and employee events
Requirements
What you’ll need- 2+ years of telephone and virtual support service experience
- Experience working with doctors/physicians' practices
- Advanced keyboarding skills
- Advanced ability to operate keyboard and mouse
- Intermediate computer navigation
- Basic Microsoft Windows and Office experience
- Ability to work independently with minimal to no supervision.
- Must have advanced telephone communication skills and the ability to deal with all levels of callers in a professional manner
- Ability to multitask in a fast-paced environment
Benefits
Comp & perks- Hybrid role with a requirement to be onsite 2-3 days per week