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Client Success Manager, RCM
nimble solutionsClient Success Manager coordinating with surgical organizations to manage revenue cycle processes effectively. Building strong client relationships and ensuring optimal account performance in the healthcare sector.
About the role
Key responsibilities & impact- Serve as the primary point of contact for assigned clients and promptly respond to all client inquiries
- Engage in regular client interaction via e-mail, conference calls, and in-person visits to ensure customer satisfaction
- Interface with assigned client service staff to ensure the appropriate preparation, analysis, and presentation of all client deliverables
- Proactively identifies potential problems with client performance and develops a plan to eliminate future occurrences
- Ensures that all appropriate resources are available and utilized effectively to maximize account performance
- Monitors, evaluates, and reports on billing effectiveness/cash flow
- Makes recommendations to increase productivity and profitability
- Remains current on payment trends and coding, and payer requirement changes
- Acts upon variances to explain, correct, or enact desired process improvements
- Generates client standard and ad hoc reports to clients
Requirements
What you’ll need- Solid background in all aspects of physician revenue cycle management
- At least two years in accounts receivable, coding, or payer contracting
- Proficient knowledge of third-party billing and claims processing procedures
- Solid understanding of the current regulatory environment
- Experience using Practice Management and EMR systems as it relates to production and client reporting
- Strong analytical and critical thinking skills
- Strong communication skills, verbal and written
- Ability to work with a high degree of independence; must be proactive
- Proven client relationship skills; must be able to work effectively with physicians and senior management
Benefits
Comp & perks- Positive culture building
- Coaching and developing team members
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CodingClaims ProcessingBilling EffectivenessClient ReportingRegulatory Compliance
Soft Skills
Communication SkillsCritical ThinkingProactive Problem SolvingClient Relationship Management