Nightingale Education Group

Learning and Development

• supports the creation, refinement, development, and implementation of learning products for the organization
• design and implement programs to ensure institutional compliance with federal, state, and Nightingale College policies and best practices
• manage the development of curriculum and professional development materials for instructor-led delivery platforms and updates of existing course materials to reflect changes in law, regulation, philosophy, or practice and ensure alignment with organizational goals and direction
• Identifies training needs, and coordinates with subject matter experts, faculty members, and other collaborators to design and develop learning opportunities for faculty and collaborators
• Performs cause, knowledge, or gap analyses to help determine appropriate learning delivery options
• Determines the suitable instructional design method, media selection, and facilitation style for the implementation of organizational interventions and solutions
• Constructs supportive materials to enhance performance improvement strategies
• Aligns new and existing course content with optimum instructional methods including instructor-led, e-learning, and blended approaches
• Maintains a current understanding of nursing and healthcare professions curriculum or professional development research and trends related to online teaching and learning practices
• Designs and executes online course assembly, creation, and packaging within the Learning Management System (LMS) and authoring tools in partnership with internal and external subject matter experts
• Develops and refines tests, scoring guides, and curriculum
• Maps course topics, objectives, and assignments into program designs to demonstrate that standards are met, and assessment is achievable
• Liaise with Nightingale Group committees as appropriate
• Participates in the successful implementation of other functional projects as they arise

Specialist, Instructional Design

General

• Assist in developing and implementing innovative programs to onboard, train, mentor, develop, engage, and retain the colleges collaborators
• Provide consultation and support services in curriculum delivery, strategies, assessment, and technology
• Facilitate faculty development and enhancement of teaching skills and knowledge
• Design and implement programs to ensure institutional compliance with policies and best practices
• Manage multiple projects under tight deadlines
• Identify training needs and coordinate with subject matter experts
• Analyze problems/issues of diverse scope and determine solutions
• Provide support for existing online faculty and professional development offerings
• Maintain records to track and monitor faculty progress and participation

Faculty Development Specialist

Admissions Advisor

• Serve as the first point of contact for prospective learners
• Assist in the collection and maintenance of required admissions documents
• Set interview appointments to determine prospective students' interests and qualifications
• Schedule and conduct presentations and workshops for prospective students
• Handle incoming department calls and direct them appropriately
• Make 50-75 outgoing phone calls daily in response to inquiries
• Track and document daily phone calls and correspondence in the learner database

College Admissions Advisor

• Provides expertise and training to function leaders, learners, and collaborators on systems
• Supports Help Desk functions and ticketing
• Engages throughout the lifecycle of a ticket
• Collaborates with other functions for end user satisfaction
• Ensures quality control standards are upheld

Information Technology Coordinator

Financial Planning and Analysis

• The Processor, Financial Aid, prepares and processes learner Title IV Aid in accordance with federal, state and institutional regulations and guidelines for determining eligibility and awarding Title IV Funds using excellence and integrity.
• The Processor provides document review for accuracy, compliance and inclusiveness in preparation for the delivery and coordination of federal, state, and institutional Title IV FSA funds to learners accounts in a timely manner.
• The Processor provides support to Financial Aid by tracking ISIRs, collecting learners documents to clear verification, C codes, UEH and multiply conflicts of data.
• This role is responsible for repackaging Title IV funds and providing customer service to current learners and back end support for FA advisors and the Assistant Manager as needed.
• Additionally, the Processor, by checking data accuracy, contributes in preparing disbursements for electronic delivery of Title IV funds to the College.

Financial Aid Processor

• Manage HESI testing operations — order exams through Elsevier and ensure timely transfer to ProctorU for auditing
• Support learner accommodations — work closely with the 504 Coordinator to ensure testing accommodations are in place and accounted for
• Monitor and review Honorlock exam violations weekly and communicate any flagged concerns to the evaluation team
• Serve as a communication bridge between the Innovations division and appropriate stakeholders for changes impacting curriculum delivery
• Categorize and route course concerns so issues are addressed promptly and by the right people
• Test and provide feedback on SOPs to ensure accuracy, effectiveness, and continuous improvement
• Respond to learner inquiries in shared mailboxes with professionalism and care
• Contribute to special projects and provide general support to the curriculum delivery team as needed

Curriculum Specialist I

Vice President

• Lead faculty operations — Direct GE and NE faculty efforts to hire, onboard, train, and manage the faculty workload & staffing matrix for consistent, quality course facilitation.
• Learner concerns - Arbitrating escalated complex learner issues as needed.
• Drive experiential learning — Partner with NE Leadership to consistently staff and deliver the Experiential Learning aspects of our curriculum.
• Develop leaders — Lead Faculty Development & Curriculum Delivery leadership activities that elevate performance across the academic enterprise.
• Own the data — Utilize predictive and descriptive data to guide faculty facilitation, development, and curriculum delivery decisions.
• Govern documentation — Provide stewardship for the accuracy and currency of SOPs, KPIs, policies, handbooks, and the annual College catalog for faculty affairs.
• Build bridges — Cultivate strategic relationships with external partners, professional organizations, and academic institutions to advance the College's mission.
• Stay ahead — Monitor and respond proactively to emerging trends, regulatory developments, and innovations in nursing education.
• Manage the budget — Manage Academic Faculty, Faculty Development personnel, and the yearly functional budget.
• Lead committees — Serve on faculty, curriculum, advisory, grievance, dispositions, and appeals committees.
• Support accreditation — Provide subject matter expertise for accreditation and regulatory activities.

Assistant Vice President – Academic Affairs

Director

• Successfully leads and implements infrastructure transformation projects to enable the organization to operate in highly scalable ways.
• Develops, implements, and oversees the strategic direction of the IT infrastructure, including hardware, software, and network resources.
• Ensures the function provides efficient and effective technical support services across the organization.
• Implements and maintains IT infrastructure policies and procedures, ensuring alignment with industry best practices and regulatory requirements.
• Collaborates cross-functionally to assess and address the organization's technology needs.
• Ensures high availability and performance of IT systems and infrastructure.
• Manages IT infrastructure projects from conception to implementation and evaluation.
• Develops and manages the functional budget and ensures resources and assets are managed within the approved budget.
• Stays abreast of industry trends, emerging technologies, and best practices to drive continuous improvement and innovation.
• Identifies, develops, and implements improvements in processes or policies and ensures adoption within the function and organization.
• Collaborates in hiring activities including candidate selection, participation in panel and individual interviews, and making hiring decisions.
• Supports collaborators in all aspect of training and development including performance, behaviors, competencies, and alignment.
• Participates in the successful implementation of functional projects as they arise.

Director, Information Technology Infrastructure

Manager

• Leading the design, development, implementation, and evaluation of assessment strategies across the institution.
• Collaborating with faculty, administration, and external stakeholders to align assessment practices with institutional outcomes and accreditation standards.
• Fostering a culture of evidence-based decision-making that promotes academic quality and learner success.
• Guiding the creation and review of diverse assessment items and ensuring alignment with learning outcomes.
• Establishing standards for assessment quality and influencing stakeholders to ensure alignment between assessment and curriculum.

Manager, Assessment Development

Content Writer

• Own the strategic vision, roadmap, and annual priorities for learner labs in alignment with Learner Resources functional Goals.
• Translate Learner Resources strategy into lab level initiatives, outcomes, and performance measures.
• Lead the design, launch, evaluation, and scaling of learner lab programs, services, and delivery models.
• Serve as the primary subject matter leader for learner lab operations and academic support strategy.
• Provide direct supervision, coaching, and performance management for learner lab staff.
• Set expectations for instructional quality, learner engagement, and workload distribution.
• Support hiring, onboarding, training, and professional development of learner lab faculty.
• Review faculty level outcomes and address performance, development, or resource needs in partnership with leadership.
• Oversee scheduling and capacity planning to ensure appropriate learner coverage across labs.
• Ensure efficient, compliant, and learner centered operations across all learner lab services.
• Own learner lab performance metrics and accountability for outcomes.
• Implement quality assurance processes to ensure consistency, equity, and effectiveness of learner support.
• Present learner lab performance updates, insights, and recommendations to senior leadership.
• Collaborate cross functionally with faculty, learner success teams, and other functions to address learner needs and improve persistence and completion.
• Ensure consistent communication with learners regarding available resources and support pathways.
• Represent learner labs in institutional projects, initiatives, and working groups.
• Provide direct learner instruction or teaching support only in exceptional circumstances, such as pilot programs, temporary coverage gaps, or quality assurance needs.

Writing Center Learner Labs Manager

Compliance

• Guides learners in creating third-party vendor accounts, uploading documentation, and completing background checks and drug screenings.
• Provides guidance on navigating credentialing systems and interpreting College and EL requirements.
• Communicates with learners through phone calls, conference calls, texts, and emails to resolve credentialing issues promptly.
• Monitors learner progress for large cohorts, identifying compliance risks, and implementing corrective actions.
• Supports training and mentoring of Specialists I and II to build team capacity and process efficiency.
• Collaborates cross-functionally to resolve escalated credentialing issues and improve workflow processes.
• Maintains accurate documentation and records within credentialing systems to track learner progress, compliance status, and outcomes.

Compliance Specialist III, Credential Support

Events

• Monitor and analyze student loan accounts to identify borrowers at risk of default.
• Reach out to at-risk borrowers via phone, email, and other communication methods to discuss their financial situation and repayment options.
• Develop and implement personalized repayment plans and strategies for borrowers to prevent default.
• Provide borrowers with information on deferment, forbearance, consolidation, and other available options.
• Maintain accurate records of borrower interactions and interventions in compliance with regulatory requirements.
• Collaborate with internal departments and external partners to ensure timely processing of payments and account updates.
• Educate borrowers on financial literacy and resources available to help them manage their loans effectively.
• Prepare and present regular reports on default prevention activities and outcomes to management.
• Stay current on industry trends, regulations, and best practices in student loan management and default prevention.

Specialist I – Default Prevention

• Completes ongoing and consistent audits of all functional activities to identify trends, make corrections, develop training, and deliver feedback to support overall outcomes of future audits.
• Attends all educational webinars hosted by partnership sites and new facility meetings to gather and implement updates and changes as needed.
• Adds to partnership’s ledger to determine existing site usage.
• Provides feedback on territory needs based on learner projection needs.
• Cascades changes and updates through all appropriate channels of communication.
• Audits learner rotations based on organizational requirements and learners’ needs to ensure that all learners are able to successfully complete their direct focus care.
• Audits collaborator flow and correspondence workbooks.
• Collaborates with collaborators to tailor collab to elevate skill sets or refine skill sets.
• Completes attendance audits for all learner rotations and escalates to appropriate parties based on findings.
• Serves as a point of contact for facility escalations and determines appropriate course of action for resolutions.
• Participates and facilitates weekly functional meetings, including 1:1s, coaching meetings, and team meetings.
• Manages schedules, including time off approvals and necessary adjustments to ensure coverage of projects and meetings when appropriate.
• Provides onboarding schedule for new collaborators within the function.
• Participates in development activities designated by the College in pursuit of personal and professional elevation.
• Participates in the successful implementation of other functional projects as they arise.

Area Manager – Experiential Learning Placements

• Analyzes learners’ eligibility for a variety of aid programs, including Title IV, military, and other funding.
• Provides financial aid estimates and packaging to learners in a manner that clearly communicates obligations to complete the program and the impact of financial responsibility.
• Assists all learners, learner families, and other relevant parties who may be involved in funding options and accurately answers questions about funding.
• Accurately updates the Master Cohort List daily with incoming enrollment activities.
• Updates and maintains learner records in the Student Information System (SIS).
• Completes the verification process, which includes the review of verification documents, verifying data matches the Institutional Student Information Record (ISIR), ensuring no conflicting information, and accurately making all necessary ISIR corrections.
• Ensures documents associated with ISIR rejections, C-codes, and conflicting information meet Title IV requirements to clear issues.
• Fluently works with Common Origination and Disbursement (COD) and National Student Loan Data System (NSLDS).
• Collaborates with other functions to provide the highest level of service for learners.
• Participates in biweekly Learner Funding meetings, including 1:1s, coaching meetings, trainings, and team meetings.
• Attends meetings and conferences as necessary to enhance existing knowledge of financial aid policies, practices, and procedures.
• Maintains the highest level of customer service in a courteous, prompt, and successful manner and handles confidential and sensitive information with discretion.
• Participates in the successful implementation of other functional projects as they arise.