Writing Center Learner Labs Manager

Nightingale Education Group

Manager of Learner Labs overseeing academic support at Nightingale Education Group. Driving strategic initiatives to enhance learner outcomes and manage instructional quality.

Posted 6/5/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $77,588 - $85,346 per yearWebsite

About the role

Key responsibilities & impact

Own the strategic vision, roadmap, and annual priorities for learner labs in alignment with Learner Resources functional Goals.
Translate Learner Resources strategy into lab level initiatives, outcomes, and performance measures.
Lead the design, launch, evaluation, and scaling of learner lab programs, services, and delivery models.
Serve as the primary subject matter leader for learner lab operations and academic support strategy.
Provide direct supervision, coaching, and performance management for learner lab staff.
Set expectations for instructional quality, learner engagement, and workload distribution.
Support hiring, onboarding, training, and professional development of learner lab faculty.
Review faculty level outcomes and address performance, development, or resource needs in partnership with leadership.
Oversee scheduling and capacity planning to ensure appropriate learner coverage across labs.
Ensure efficient, compliant, and learner centered operations across all learner lab services.
Own learner lab performance metrics and accountability for outcomes.
Implement quality assurance processes to ensure consistency, equity, and effectiveness of learner support.
Present learner lab performance updates, insights, and recommendations to senior leadership.
Collaborate cross functionally with faculty, learner success teams, and other functions to address learner needs and improve persistence and completion.
Ensure consistent communication with learners regarding available resources and support pathways.
Represent learner labs in institutional projects, initiatives, and working groups.
Provide direct learner instruction or teaching support only in exceptional circumstances, such as pilot programs, temporary coverage gaps, or quality assurance needs.

Requirements

What you’ll need

Master’s Degree from an accredited institution is required
Demonstrated two years of experience in an educational environment is required
Competency in web-based communication, platforms as well as Microsoft software systems and tools is required
Demonstrated familiarity with virtual reference services using chat tools, email, and videoconferencing software is required
Demonstrated two years of supervisory experience preferred
Demonstrated experience in resource development is preferred
Demonstrated experience working in teaching or coaching is preferred

Benefits

Comp & perks

Nightingale’s commitment to diversity and inclusion
All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will cover travel, lodging, and other accommodations.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

learner lab operationsperformance managementquality assurance processesresource developmentinstructional qualitylearner engagementcapacity planningperformance metricscomplianceteaching support

Soft Skills

coachingsupervisioncommunicationcollaborationleadershipstrategic visionproblem-solvingperformance evaluationtrainingprofessional development

Certifications

Master’s Degree