Nightingale Education Group

General

• Coordinate communication with faculty to ensure credentialing requirements are established within 30 days of new hire and maintained throughout employment
• Track and update faculty licensure to maintain accurate CVs and ensure ongoing compliance with accreditation and regulatory standards
• Identify at-risk learners and maintain the contact list, ensuring faculty have the information they need to support learner success
• Review and audit communications for at-risk learners to ensure they meet catalog standards
• Audit faculty feedback on learner assignments to confirm all interactions meet function standards for regular and substantive interaction (RSI)
• Monitor required faculty activity — including email response times, discussion postings, webinar participation, LMS activity, learner outreach, and grading turnaround — to ensure compliance with College standards
• Record and audit attendance by verifying academic activity for discussions, webinars, virtual case-based client care (VCBC), and direct focused care (DFC) — within four hours where required
• Audit final grades to confirm accuracy across the Learning Management System (LMS) and Student Information System (SIS)
• Review flags for proctored exams and make recommendations to nursing education leadership regarding whether to uphold or overturn
• Communicate grade changes to all relevant stakeholders resulting from grievance overturns, incompletes, remediation, late work, and end-of-semester determinations

Coordinator, Faculty Development

Associate

• Work directly with learners to ensure the accuracy of all learner accounts
• Coordinate payments with learners
• Maintain all payment and fee information for the learner
• Serve as the first point of contact for Associate I, Bursar, and escalated learner concerns
• Post payments from all funding sources into the ledger
• Post relevant fees manually into the student information system (SIS)
• Update learner accounts to reflect refunds
• Manage and process learner ledger credits through stipend payments
• Update the SIS to reflect payments and ensure the accuracy of the ledger
• Participate in the successful implementation of other functional projects as they arise

Associate II, Bursar

• Design and develop concept-based, competency-driven assessments that support institutional and programmatic outcomes across nursing programs.
• Create varied assessment types, including traditional item formats, authentic assessments, adaptive tests, and technology-enhanced items.
• Develop and refine detailed scoring rubrics and performance evaluation criteria.
• Partner with SMEs, faculty, psychometricians, and curriculum design teams to validate and pilot new assessments.

Assessment Development Specialist I

Advisor

• Advisor I, Admissions plays a pivotal role in the effective recruitment and enrollment of new learners at Nightingale College.
• Serve as the first point of contact for prospective learners, delivering exceptional customer service while guiding applicants through the admissions process.
• Responsible for collecting and assisting with the completion of the required admissions documents to meet compliance and accreditation standards.
• Initiate outbound phone calls and handle inbound calls in response to inquiries each day to set appointments and conduct interviews with prospective learners.
• Contact prospective learners to confirm and conduct scheduled appointments, ensuring all necessary information is communicated, any questions are addressed, and adherence to all compliance and accreditation standards is maintained.
• Provide a daily activity report (DAR) to the Supervisor.
• Generate leads by requesting referrals and enter all new inquiry information in the appropriate system.
• Follow the contact strategy and track all correspondence with prospective learners in the appropriate system.
• Utilize the Discover, Commit, Start Application process with prospective learners.
• Assist prospective learners, learner families, and other relevant parties who may be involved in decision-making.
• Invite qualified applicants to apply, ensuring they receive all necessary information and support throughout the application process.
• Answer questions about the appropriate Nursing Program with accuracy.
• Update and maintain learner records in the learner management system (LMS).
• Review all required documentation needed for new learner enrollment, resolving any conflicting information in electronic files to ensure accreditation and compliance standards are met.
• Collaborate with other functions to provide the highest level of service for enrolling learners.
• Review the eLearn assessment results to evaluate and determine the suitability of prospective learners for admission to the college.
• Participate in weekly Admissions meetings including 1:1s, coaching meetings, trainings, and team meetings.
• Participate in the successful implementation of other functional projects as they arise.

Advisor I – Program Enrollment

Processor

• The Processor I, Government Funding Programs prepares and processes Federal Student Aid and military funds, for current learners, in accordance with federal, state, and institutional regulations and guidelines.
• The incumbent provides document review for accuracy, compliance, and completeness in preparation for the delivery and coordination of federal, state, and institutional funds.
• The Processor I, Government Funding Programs provides support to the Government Funding Programs function by tracking Institutional Student Information Records (ISIR), reviewing learner’s documents to clear verification, C codes, Unusual Enrollment History (UEH), and conflicting data, verifies data accuracy, and assists in preparing disbursements for electronic delivery of Title IV and military funds to the College.
• Reviews current learner documents to verify eligibility, completeness, and accuracy as required to draw Title IV and military funds
• Completes the verification process which includes the review of verification documents, verifying data matches to the ISIR, ensuring no conflicting information, and accurately making all necessary ISIR corrections
• Ensures documents associated with ISIR rejections, C-codes, and conflicting information meet Title IV requirements to clear issues
• Makes determinations on learners’ and/or parents’ special circumstances to escalate file(s) to supervisor for professional judgment decisions
• Reviews withdrawn learners to ensure Return of Title IV funds are calculated and completed timely and accurately in accordance with institutional and regulatory requirements
• Reviews Satisfactory Academic Progress (SAP) each semester to determine continued eligibility of Title IV funding
• Utilizes multiple databases and technology including Common Origination & Disbursement (COD), National Student Loan Data System (NSLDS), and Central Processing System (CPS) to ensure compliance with institutional and federal regulations
• Participates in the successful implementation of other functional projects as they arise

Processor I – Government Funding Programs

Admissions Advisor

• Plays a pivotal role in the effective recruitment and enrollment of new learners at Nightingale College
• Initiate outbound phone calls and receives and handle inbound calls to set appointments and conduct interviews with prospective learners
• Responsible for contacting prospective learners to confirm and conduct scheduled appointments, ensuring all information is communicated
• Provides a daily activity report (DAR) to the Supervisor
• Generates leads by requesting referrals and enters all new inquiry information in the appropriate system
• Follows the contact strategy and tracks all correspondence with prospective learners in the appropriate system
• Utilizes the Discover, Commit, Start Application process with prospective learners
• Assists prospective learners, learner families, and other relevant parties with decision-making
• Invite qualified applicants to apply, ensuring they receive all necessary information and support
• Answers questions about the appropriate Nursing Program with accuracy
• Updates and maintains learner records in learner management system (LMS)
• Review all required documentation needed for new learner enrollment
• Collaborates with other functions to provide the highest level of service for enrolling learners
• Participates in weekly Admissions meetings

Assistant

• Responsible for the development, administration, teaching, and evaluation of learners in one (or more) of the College’s general education courses.
• Advise and mentor students and monitor learner performance in accordance with course objectives and published schedules under the Director, General Education.
• Assist learners with study problems and evaluate their potential for successful achievement in course or discipline.
• Maintain accurate attendance and performance records of learners and submit required reports according to published deadlines.
• Attend faculty meetings and other faculty activities as required.
• Perform additional duties and responsibilities as assigned.

Assistant Professor I, General Education

Learning and Development

• Supports the creation, refinement, development, and implementation of learning products for the organization.
• Designs and implements programs to ensure institutional compliance with federal, state, and Nightingale College policies and best practices.
• Collaborates with subject matter experts (SMEs), faculty members, and other collaborators to design and develop learning opportunities for faculty and collaborators.
• Determines the suitable instructional design method, media selection, and facilitation style for the implementation of organizational interventions and solutions.
• Constructs supportive materials to enhance performance improvement strategies.
• Aligns new and existing course content with optimum instructional methods including instructor-led, e-learning, and blended approaches.
• Maintains a current understanding of nursing and healthcare professions curriculum or professional development research and trends related to online teaching and learning practices.
• Designs and executes online course assembly, creation, and packaging within the Learning Management System (LMS) and authoring tools in partnership with internal and external subject matter experts.
• Develops and refines tests, scoring guides, and curriculum.
• Participates in the successful implementation of other functional projects as they arise.
• Perform other duties as assigned.

Instructional Design Specialist I

Credentialing Specialist

• The Specialist II, Credentialing helps guide advanced placement newly entering their experiential learning course learners through their final credentialing needs to help support learners in the successful completion of the Experiential Learning (EL)program.
• The incumbent will provide guidance on navigating credentialing systems, and be a key point of contact regarding credentialing needs for Direct Focused Care (DFC).
• Provides exceptional customer service to a larger group learners while helping to navigate the College Catalog, credentialing systems, requirements from the Center of Disease Control (CDC), purchase and completion of background checks and drug screens, and build transparency and understanding of expectations during the completion of the program.
• Collaborates cross-functionally to facilitate the onboarding of credentialing for new admission to the College.
• Guides learners in creating their profile within the credentialing portals.
• Contacts learners to assist in maintaining and restoring credentialing compliance.
• Reviews compliance in multiple systems to complete audits and determine appropriate contact and action.
• Participates in additional training and compliance activities to promote additional learning and understanding of credentialing processes and policies.
• Provides guidance to fellow collaborators and learners on policies, procedures, and the requirements for experiential learning courses to attend their on-ground experience.
• Participates in the successful implementation of other functional projects as they arise.

Specialist II, Credentialing

• Supports retention and degree completion by assisting learners to explore alternative funding options
• Advises learners regarding eligibility criteria and application procedures for all available federal, state scholarships, as well as institutional financial assistance programs
• Collaborates cross-functionally to process additional funding to cover a learner’s remaining gap balance
• Provides financial resources regarding scholarships and private lending options
• Provides ongoing updates regarding status of gap balance funding and/or disbursement details
• Reviews learners’ documents and applications for accuracy and completeness to proceed with funding processing
• Performs consistent and thorough audits of portfolio to ensure funding matches the general ledger postings
• Participates in the successful implementation of other functional projects as they arise

Funding Management Specialist I

• Contributes to the effect recruitment and enrollment of new learners by providing superior customer service through coordinating all testing for prospective learners.
• Assists in the collection and processing of required admissions documents to meet accreditation and compliance standards and support the successful enrollment and completion of all learners.
• Processes testing ticket requests for all incoming prelicensure applicants and determines appropriate exam pathways.
• Creates and disseminates voucher codes for entrance and advanced placement exams.
• Monitors scheduled appointments to minimize no shows, technical issues, rescheduled appointments, and enforces testing goals with each learner through proactive outreach.
• Supports resolution in testing technical issues including troubleshooting, escalations, and proctoring.
• Analyzes exam results to determine appropriate placement, documents and reports on all exam results in appropriate systems and to appropriate parties.
• Coordinates virtual tutoring for entrance exams as needed.
• Creates, updates, and monitors multiple tracking systems for demographic, program, and testing information.
• Records all learner correspondents, updating, maintaining learner records, and related notes in learner management system (LMS) and customer relation management (CRM) system accurately and in real-time.
• Collects all required documentation needed for new learner enrollment to complete an application file and tracks applicant progress by updating and maintaining required tracking.
• Reviews all required documentation needed for new learner enrollment, and resolves conflicting information in electronic files, ensuring accreditation and compliance standards are met.
• Provides a daily activity report (DAR).
• Collaborates cross functionally, including facilitating 1:1s, to ensure all enrollment processes are handled seamlessly to achieve a successful enrollment.
• Identifies and makes recommendations on areas of improvement in processes or policies.
• Assists in additional functional projects as they arise.

Processor I, Admissions Processing

• Supports the creation, refinement, development, and implementation of learning products for the organization
• Designs and implements programs to ensure institutional compliance with federal, state, and Nightingale College policies and best practices
• Manages the development of curriculum and professional development materials for instructor-led delivery platforms
• Updates existing course materials to reflect changes in law, regulation, philosophy, or practice and ensure alignment with organizational goals and direction
• Identifies training needs, and coordinates with subject matter experts, faculty members, and other collaborators to design and develop learning opportunities for faculty and collaborators
• Performs cause, knowledge, or gap analyses to help determine appropriate learning delivery options
• Determines the suitable instructional design method, media selection, and facilitation style for the implementation of organizational interventions and solutions
• Constructs supportive materials to enhance performance improvement strategies
• Aligns new and existing course content with optimum instructional methods including instructor-led, e-learning, and blended approaches
• Maintains a current understanding of nursing and healthcare professions curriculum or professional development research and trends related to online teaching and learning practices
• Designs and executes online course assembly, creation, and packaging within the Learning Management System (LMS) and authoring tools in partnership with internal and external subject matter experts
• Develops and refines tests, scoring guides, and curriculum
• Maps course topics, objectives, and assignments into program designs to demonstrate that standards are met, and assessment is achievable
• Liaise with Nightingale Group committees as appropriate
• Participates in the successful implementation of other functional projects as they arise

Instructional Design Specialist

Director

• Overseeing and optimizing data-driven initiatives
• Making crucial technology decisions to enhance data infrastructure capabilities
• Driving actionable insights and fueling organizational growth
• Providing guidance and leadership in shaping long-term goals and objectives
• Developing and executing plans that align with company mission, vision, and values
• Ensuring effective and efficient resource utilization
• Developing and executing data strategies that align with overall business goals
• Overseeing design, development, and maintenance of scalable data models
• Driving implementation and enhancement of ETL processes
• Collaborating with cross-functional teams for data and analytics needs
• Establishing and enforcing data governance policies and best practices
• Monitoring data performance metrics and conducting regular assessments
• Staying abreast of industry trends and emerging technologies
• Identifying, developing, and implementing process or policy improvements
• Developing and managing functional budgets

Director, Data

Recruitment

• Partners with function leaders regarding new requisition requests and conducts intake meetings
• Develops and reviews job ads for accuracy
• Determines sourcing efforts for hard-to-fill positions and collaborates with the Recruiting Specialist
• Reviews and screens candidates prior to submitting for further review
• Schedules screens and interviews for function leaders as needed
• Extends job offers via the applicant tracking system and initiates background checks and drug screens
• Works on talent acquisition projects as needed

Talent Acquisition Recruiter

• Prepares and processes Federal Student Aid and military funds in accordance with federal, state, and institutional regulations and guidelines
• Provides document review for accuracy, compliance, and completeness
• Reviews prospective and current learner documents to verify eligibility, completeness, and accuracy necessary to draw Title IV and military funds
• Completes the verification process including reviewing verification documents and ensuring no conflicting information
• Ensures documents associated with ISIR rejections, C-codes, and conflicting information meet Title IV requirements
• Attends meetings and conferences as necessary to enhance existing knowledge of financial aid policies, practices, and procedures
• Participates in the successful implementation of other functional projects as they arise