Nightingale Education Group

Accounts Payable

• Oversee daily AP operations, including invoices, reimbursements, and payment processing.
• Ensure timely processing and adherence to SLAs across AP functions.
• Manage and support AP staff, including Analysts and Clerks.
• Monitor workload distribution and team performance.
• Ensure compliance with internal controls, policies, and procedures.
• Oversee payment processes, including review of payment batches and coordination with Treasury.
• Ensure proper segregation of duties across vendor setup, payment preparation, and approvals.
• Partner with Procurement and Treasury to support efficient workflows.
• Monitor AP metrics, including processing timelines, backlog, and error rates.
• Support audit requests and ensure documentation readiness.
• Identify and implement process improvements and automation opportunities.
• Provide reporting and insights to leadership on AP performance.

Accounts Payable Manager

Manager

• Supervise the ITSM Platform Administrator, ensuring effective team dynamics across all of IT and with other collaborative teams.
• Develop and refine policies and procedures with leadership teams.
• Ethically integrate IT Service Management best practices with new AI capabilities.
• Develop and maintain Configuration Management Database (CMDB).
• Collaborate with leadership and support teams to ensure service effectiveness.
• Document work in ITSM tools.
• Manage relationships with third-party vendors.
• Work with IT Asset Management and Procurement to maintain contracts.
• Collaborate with IT Security team to identify and remediate risks.

Manager, IT Service Management

Administration

• Define and maintain enterprise architecture, governance frameworks, and long-term roadmaps for Microsoft 365 and other core systems.
• Establish and mature ITSM and ITIL-aligned practices, including incident, problem, change, and service request management standards.
• Provide oversight and guidance for complex or high-impact ITSM tickets, major incidents, and cross-team escalations in partnership with the Service Desk.
• Define escalation models, ownership boundaries, and handoff procedures between Systems Administration and the Service Desk.
• Establish and enforce standards for identity and access management using Microsoft Entra ID.
• Establish and enforce standards for endpoint management using Microsoft Intune for Windows and macOS.
• Design, develop, and maintain advanced scripts and automations using PowerShell, Bash, or equivalent scripting languages to improve reliability, security, and operational efficiency.
• Architect and oversee complex automations, workflows, and integrations that scale across the organization.
• Lead enterprise-wide initiatives and complex, multi-system projects spanning SaaS, cloud, and infrastructure services.
• Evaluate new technologies, platforms, vendors, and service management tooling; recommend solutions aligned with organizational strategy and risk posture.
• Serve as the highest-level escalation point for complex technical, security, or system reliability issues.
• Coach, mentor, and provide technical leadership to Administrator I, II and II roles, including guidance on scripting and automation best practices.
• Partner with IT leadership, the Service Desk, and stakeholders to translate business needs into sustainable, supportable technical and service solutions.

Senior Administrator, Information Technology Systems

QA Engineer

• Reviews prospective and current learner documents to verify accuracy eligibility and completeness, necessary to draw Title IV and military funds.
• Evaluates the accuracy of completed verification, professional judgment, C code reviews, Unusual Enrollment History (UEH), ISIR rejections, and resolves conflicting data.
• Determines accuracy of packaging and disbursement.
• Utilizes multiple databases and technology including Common Origination & Disbursement (COD), National Student Loan Data System (NSLDS), and Central Processing System (CPS) to ensure compliance with institutional and federal regulations.
• Participates in the successful implementation of other functional projects as they arise.

Financial Aid Quality Assurance Specialist I

Learning and Development

• Proactively design and deliver leadership development programs.
• Collaborate to create and execute organizational development strategies, including engagement surveys, talent management, mentorship, and onboarding initiatives.
• Propose, design, and deliver tailored training programs, workshops, and initiatives to address complex organizational needs.
• Monitor, evaluate, and refine workshop content to incorporate feedback, industry trends, and organizational objectives.
• Independently acquire and analyze data from diverse sources to identify developmental needs.
• Draw actionable insights from data analysis to recommend strategies that align with organizational priorities.
• Evaluate pros and cons, risks, and benefits of proposed solutions, consistently achieving results under challenging circumstances.
• Provide in-depth, tailored coaching consulting to employees, teams, and managers at all levels, aligning efforts with organizational priorities.
• Independently facilitate group discussions, workshops, and team-building sessions, addressing specific team dynamics and organizational objectives.

Accounts Payable Manager

Manager, IT Service Management

Senior Administrator, Information Technology Systems

Financial Aid Quality Assurance Specialist I

Organizational Development Consultant II