NICE

Account Executive

• Responsible for seeking and maintaining relationships with NiCE Customers, identifying new sales opportunities, and building market share in their regions.
• Increase revenue streams within business, commercial, government, and contact centers.
• Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements.
• Coordinate and lead all sales activities to achieve business goals.
• Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully.
• Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances.
• Develop and maintain high-level relations with ‘C’ levels.
• Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer.

Strategic Account Executive – Telecommunications

Sales

• Prepare and analyze financial reports and contractual documents ahead of internal renewal meetings to facilitate informed discussions.
• Engage directly with clients to understand their goals and desired outcomes for contract renewals, ensuring alignment with business objectives and customer expectations.
• Negotiating contract terms, pricing, and other details to achieve favorable outcomes for both the company and the customer, which will maintain and increase revenue through effective contract negotiations
• Partner with SAMs, AEs, Technical Account Managers (TAMs) and the Finance team to represent the best interest of NiCE and revenue retention goals
• Partner with the finance team to ensure healthy price points
• Extending contracts for multiple years
• Become intimately familiar with customer contracts and NiCE billing methods
• Maintain working knowledge of competitors and what strategy NiCE should develop for counter offers and retaining the customer.
• Maintain working knowledge of NiCE products/services
• Partner with TAMs, SAMs, and AEs to ensure consistent messaging to the customer
• Measure success via tracking of client retention and revenue growth with multiple sources such as Salesforce and Excel.
• Communicate effectively and professionally with internal and external stakeholders.
• Investigate areas of risk and prepare course of action/recommendations to minimize risk
• Create and prepare contract documents, presentations, emails, and spreadsheets to support contract management activities

Maintenance Sales Manager, CX

Solutions Engineer

• Design, build, and implement advanced Conversational AI solutions for customers and partners.
• Manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform.
• Drive complex projects from pilot/Proof of Concept (PoC) to full implementation.
• Provide cutting-edge technical solutions, shape architectural best practices.
• Collaborate with cross-functional teams to support business development.
• Deliver technical training, workshops, and best practices to empower customers and partners.
• Develop precise technical documentation and ensure the resolution of complex technical issues.

Senior Solutions Architect

• Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements.
• Coordinate and lead all sales activities to achieve business goals.
• Ensure the proposed sales and solutions capitalize on NICE Actimize strengths and can be implemented successfully.
• Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances.
• Develop and maintain high-level relations with ‘C ’levels
• Create and maintain a high-level presence and a network of relationships to facilitate sales. Initiate, support, develop, and monitor purchasing agreements between NICE Actimize and the customer.

Account Executive – Actimize

• Design, build, and implement advanced Conversational AI solutions for customers and partners.
• Manage high-impact projects, providing deep technical insights.
• Ensure customers achieve maximum value from the platform.
• Drive complex projects from pilot/Proof of Concept (PoC) to full implementation.
• Provide cutting-edge technical solutions and tackle advanced technical challenges.
• Partner with cross-functional teams for business development support.
• Deliver technical training, workshops, and best practices.
• Develop precise technical documentation and resolve complex issues.

Solution Architect

Pre-sales Engineer

• Deliver demonstrations that align the NiCE portfolio with the customer’s business challenges
• Identify all functional and technical challenges of assigned accounts
• Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs.
• Influence and educate clients that NiCE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value.
• Lead in all technical aspects of the sales process.
• Assist with the definition and execution of successful proof of concepts (POC), where appropriate.
• Actively contribute to a team approach with account executives and overlay teams.
• Provide product feedback and suggestions to Product house.
• Able to promptly respond to functional and technical elements of RFIs/RFPs
• Professionally and independently conduct discovery conversations and needs analysis for both business and technical topics

Senior Portfolio Presales Engineer

• Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements.
• Coordinate and lead all sales activities to achieve business goals.
• Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully.
• Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances.
• Develop and maintain high-level relations with ‘C’levels.
• Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer.

Commercial Account Executive

• Partner with customers to boost productivity through advanced sheet metal fabrication applications.
• Demonstrate how Mate’s precision tooling and consumables can improve efficiency and performance.
• Build strong relationships with existing customers while identifying and developing new opportunities.
• Conduct on-site product demonstrations and customer meetings (in-person and via teleconferencing).
• Develop and maintain a network of OEM dealers and industry contacts to expand reach.
• Track meetings, expenses, and customer interactions using CRM software.
• Stay current on new products, industry trends, and market conditions — and share valuable insights with management.

Sheet Metal Fabrication Sales Representative – AR, KS, MO, OK

Strategy

• As the VP of Transformation, you will be the architect of the company’s future operating model and drive the most critical initiatives to transform the company.
• You will lead the design and execution of cross-functional initiatives aimed at accelerating growth, improving operational efficiency, and fostering a culture of continuous evolution.
• Partner with the executive team to identify value-creation levers and prioritize a multi-year transformation portfolio and collaboratively drive the execution of the roadmap with cross functional partners.
• Redesign end-to-end business processes using data driven methodologies to eliminate silos and friction.
• Serve as a key change agent, building high-trust relationships across the organization to overcome resistance and drive adoption of new ways of working.
• Establish rigorous KPIs and "Value Realization" frameworks to ensure transformation efforts translate directly to the P&L.

VP Transformation – Strategic Initiatives

Artificial Intelligence

• Serve as primary executive-facing PMO leader for AI programs.
• Translate client business objectives into AI roadmaps, Objectives & Key Results (OKRs), and Key Performance Indicators (KPIs).
• Present portfolio status, risks, options, and value realization to client executives.
• Lead steering committees, Quarterly Business Reviews (QBRs), and executive communication.
• Establish PMO standards tailored to AI, including AI/ML lifecycle stage gates.
• Run portfolio intake, prioritization, funding, and benefits tracking.
• Implement AI-augmented reporting, dashboards, and risk sensing.
• Oversee end-to-end delivery of AI solutions, including data readiness, model validation, deployment, and adoption.
• Ensure alignment to responsible AI principles and compliance.
• Partner with Data/ML Engineering, MLOps, Security, and Business stakeholders.
• Lead, mentor, and coach PMs, TPMs, and analysts.
• Manage staffing, workload balancing, and performance.
• Foster a high-performing, client-centric culture.

Manager, Professional Services, AI, CX

Project Manager

• Serve as a liaison between product management and business stakeholders for product processes
• Manage, coordinate, and support AI product-related projects through regular status meetings, communications, and monitoring
• Work with various business stakeholders to define and document scope, requirements, timelines, expectations, and potential risks
• Create and manage project plans, timelines, risks, and status communication methods
• Drive creation of process-related documentation, including training documents, knowledge articles, project plans, etc.
• Work as a primary point of contact for business stakeholders, product owners, and the larger project team
• Have the ability to multi-task multiple projects at a particular time
• Communicate in an effective and professional way with stakeholders and customers in and outside of inContact
• Provide guidance and collaboration to, and with, Product teams who are preparing for new product introduction, new product pricing, end of life strategy and migration
• Identify process needs in support of an effective product rollout experience
• Assist in updates and delivery to business
• Assist in business stakeholder management to ensure launch requirements are being met

Senior Client Services Project Manager, CX

Implementation Specialist

• Lead complex implementations from pilot to full deployment, ensuring scalable, high-performing AI solutions for enterprise customers.
• Configure and build CXone AI solutions, covering NLU, IVR/ACD, ASR, digital channels, and knowledge-driven capabilities.
• Develop AI applications (chatbots and voicebots) with a focus on code quality, architectural rigor, and system stability.
• Integrate systems seamlessly across CRMs, APIs, and customer ecosystems to create cohesive, end-to-end technical architectures.
• Guide successful launches by supporting testing, UAT, go-live readiness, and hypercare with post-deployment optimization.
• Solve complex challenges with strong architectural judgment, creative troubleshooting, and a focus on performance.
• Collaborate across teams to influence product direction and ensure technical deliverables align with customer requirements.
• Enable customers and partners through technical training, configuration workshops, and guidance that builds long-term self-sufficiency.
• Create high-impact documentation that clarifies technical concepts and supports the quick resolution of system issues.
• Showcase solution value by rapidly assembling functional technical demos that help customers make informed decisions.
• Design intuitive AI applications that prioritize user-centric interactions and seamless experiences.
• Define user intents, journeys, and decision paths to map out logical and efficient customer interactions.
• Create detailed dialog flows, scripts, and interaction models for virtual assistants, ensuring clarity and tone consistency.
• Lead conversational design workshops to uncover user needs and align stakeholders on the vision for the experience.
• Develop AI assistant personas and multimodal interaction patterns to humanize the interface.
• Advise clients on conversational strategies, providing expert guidance on UX best practices and usability standards.
• Partner with project managers on solution design and delivery.
• Manage lifecycle development, change control, and risk mitigation.
• Deliver enablement for partners and customers.
• Mentor colleagues on AI configuration and conversational design.
• Produce reusable documentation, templates, and guidelines.
• Advocate for AI and design tooling.

Senior Professional Services Implementation Engineer, AI, CX

Customer Success Manager

• Own success outcomes for a portfolio of small-to-mid market customers, delivering value primarily through tech-touch and one-to-many engagement models
• Design, build, and deploy repeatable customer success playbooks across key lifecycle stages (onboarding, adoption, renewal readiness, and expansion signals)
• Define success criteria for scaled programs and measure their effectiveness using engagement, adoption, retention, and health metrics
• Leverage customer success platforms and CRM systems to automate outreach, trigger interventions, and prioritize customer actions at scale
• Guide customers toward value realization by promoting standardized best practices, proven AI use cases, and common success patterns
• Monitor product usage, health indicators, and customer signals to proactively identify risk and opportunity across the segment
• Deliver clear, value-driven communications through digital channels such as email, in-app messaging, webinars, and enablement content
• Manage renewals and partner with Sales to support expansion motions by surfacing insights, risk indicators, and growth opportunities
• Collaborate cross-functionally with Product, Support, Enablement, and Marketing to improve scaled customer journeys and reduce friction
• Support the creation of customer advocates through scalable programs such as webinars, case studies, and reference initiatives

• Define and maintain standards for AI readiness, adoption, stabilization, and sustained usage.
• Establish clear criteria for what constitutes effective AI usage, trust, and operational fit.
• Define behavioral and operational validation requirements tied to AI deployment.
• Create reusable enablement assets including playbooks, validation checklists, supervisor guides, prompt standards, and reinforcement tools.
• Define prompt and interaction standards that drive consistent generative AI performance across environments.
• Ensure enablement assets are practical, field-tested, and directly usable by delivery and customer-facing teams.
• Define how enablement is integrated into AI rollout, stabilization, and post-launch activities.
• Partner with delivery and training teams to ensure enablement is executed as part of AI delivery, not as a parallel effort.
• Define role-based enablement expectations for agents, supervisors, and operations leaders.
• Establish internal and partner enablement standards to reduce variance and rework.
• Ensure adoption and enablement standards are consistently applied across regions and delivery models.
• Act as a point of alignment across product, delivery, training, and AI leadership.
• Analyze adoption, usage, and enablement signals across customers to identify systemic gaps and patterns.
• Translate insights into actionable recommendations for product, engineering, and delivery teams.
• Support leadership with clear, data-backed views of adoption and enablement health.

Senior AI Adoption Consultant – COE

• Lead AI adoption and stabilization efforts for enterprise customer accounts following deployment of NICE AI solutions.
• Apply defined adoption standards and best practices to drive sustained usage, trust, and operational consistency.
• Identify and address adoption gaps within approved scope to accelerate time-to-value.
• Consult with customers to understand current business processes, technical environments, and operational workflows.
• Partner with operations leaders, supervisors, and enablement teams to embed AI into daily decision-making.
• Conduct Behavioral UAT to validate real-world usability, acceptance, and trust of AI solutions.
• Provide hands-on optimization of AI solutions, including prompt engineering and configuration refinement for generative AI use cases.
• Support knowledge alignment and workflow tuning to improve AI output quality and consistency.
• Translate business needs into actionable AI configuration and adoption actions.
• Own and manage senior stakeholder relationships, ensuring engagement, alignment, and sponsorship.
• Act as the consulting engagement quarterback, coordinating with application, data, delivery, and partner teams.
• Secure buy-in across internal and external stakeholders through clarity, credibility, and results.
• Analyze customer data, AI usage, and operational metrics to identify improvement opportunities.
• Establish and monitor progress toward defined business success criteria.
• Translate adoption progress and insights into clear, executive-ready recommendations.
• Surface recurring adoption challenges and structured feedback to internal product and delivery teams.