Newrez LLC

Manager

• Manager Transaction Management position is responsible for management and support of Newrez/Shellpoint’s mortgage purchase, whole loan sale and/or securitization transactions.
• This position manages and coordinates multiple complex processes to maximize the success of each loan acquisition or sale transaction and to ensure they are able to close on time.
• The ability to successfully manage internal and external relationships is a vital skill for this role.
• The Manager Transaction Management will support credit and compliance loan reviews against Investor and Company requirements and provide recommendation for loan disposition decisions.
• Coordinate transaction related functions and requirements with internal and external stakeholders (Sellers/Lenders, Investors, Broker Dealers, Vendors, and internal departments).
• Manage loan review transaction timelines with internal and external parties to ensure timely settlements and review of loan diligence and custodial review within service level expectations.
• Evaluate loan due diligence results, assess validity of stipulations, make loan disposition decisions, escalate as appropriate with internal stakeholders.

Manager, Transaction Management

Chief Marketing Officer

• Own product positioning, value propositions, and core messaging across all mortgage products and programs.
• Translate complex product details into simple, actionable messaging for borrowers, loan officers, brokers, account executives, and B2B partners.
• Partner closely with Direct to Consumer, Retail/JV and Wholesale Marketing Directors to support channel-specific sales enablement, marketing campaigns and initiatives.
• Identify and pilot new and creative ways to distribute product messaging, including: Physical collateral, Short-form and long-form video, SMS and mobile-friendly formats, Event, roadshow, and in-person materials.
• Execute go-to-market plans for product launches and enhancements, ensuring channel readiness and clarity.
• Manage timelines, approvals, and coordination across Product, Legal, Compliance, Creative, and Channel Marketing.
• Establish practical workflows, templates, and standards to improve speed, clarity, and consistency.
• Serve as the primary marketing point of contact for product-related requests and launches.
• Present to channel leaders, executive management with status updates on product launches, relevant campaign performance, content usage, conversion, portfolio and/or market opportunities, and other related metrics.
• Operate with a strong bias toward action and problem-solving in a fast-paced environment.

Director of Product Marketing

General

• Contact prospective clients to develop and maintain referral sources.
• Make in-person calls on real estate agents, financial advisors and other potential referral sources to develop borrower leads.
• Engage in marketing and promotional activities in support of your own sales.
• Meet monthly minimum personal production goals.
• Take mortgage loan applications and prepare effective loan proposals.
• Determine a consumer's needs and offer the appropriate product.
• Originate loans for appropriate amounts, rates, and terms that comply with NPF's program guidelines.
• Provide consumers with a superior level of customer service.
• Quickly and accurately answer all customer inquiries in a professional manner.
• Obtain all information deemed necessary to process loan requests in a timely manner.
• Assist applicants and solve problems that may arise between application and settlement.
• Stay informed of developing trends in the mortgage industry.
• Attend/assist with scheduled meetings, training sessions and courses.
• Maintain compliance with all industry-specific federal and state licensed activity requirements and company’s Code of Conduct.

Junior Loan Officer

• Responsible for daily and monthly activities for the Fannie Mae, Freddie Mac, Ginnie Mae or Private investor portfolios, including remittances, cutoff reporting and reconciliations.
• Prepares and reviews monthly investor reports and remittances along with related cash movements and accounting entries in accordance with agreements.
• Ensures that remittance wires are completed timely and accurately.
• Researches and resolves data issues, proposes solutions for future process enhancements.
• Facilitates remittance-related GL journal entries as required.
• Maintains and follows procedures and controls within the monthly process
• Assists with internal and external audits.
• Heavy use of Microsoft excel for data analysis and reporting.
• Researches variances and opens items identified through the reconciliation process.
• Handle ad-hoc reporting or research as directed by management.
• Performs related duties as assigned by management.

Investor Reporting Specialist

Director

• Own the P&L and Partner Relationship of Non-Mortgage Products.
• Responsible for the execution and delivery of non-mortgage products, ensuring on-time, high-quality launches and operational readiness.
• Drive end-to-end product implementation, including requirements definition, delivery coordination, testing, launch readiness, and go-live execution.
• Execute against a product roadmap in alignment with Commercial Strategy team, with clear timelines, milestones, dependencies, and accountability.
• Partner with Technology and Servicing to ensure seamless system integration, scalability, reliability, and performance.
• Coordinate cross-functional teams (Marketing, Sales, Servicing, Finance, Risk, Legal) to ensure alignment, readiness, and successful product rollout.
• Lead go-to-market execution in partnership with Marketing and Sales, ensuring activation plans, training, and support structures are in place.
• Own post-launch performance management, driving adoption, customer experience, operational efficiency, and financial results.
• Establish and manage KPIs, dashboards, and reporting to monitor product performance and identify areas for optimization.
• Continuously improve product operations through data-driven insights, customer feedback, and process enhancements.
• Ensure strong governance, risk management, and regulatory compliance across all product execution and operations.
• Manage vendor and partner execution, ensuring delivery against contractual commitments, timelines, and performance expectations.
• Provide regular updates to executive leadership on delivery status, risks, and performance outcomes.
• Perform related duties as assigned by management.

Senior Director Product – Non-Mortgage

Digital Marketing

• Act as an AI and tech evangelist for the organization, and a beacon of modern digital marketing best practice.
• Become a vocal contributor to the future of the Newrez martech stack and go-to-market approaches.
• Identify and communicate digital marketing opportunities through a customer-first, data-driven lens – translating insights into narratives that earn leadership and partner buy-in.
• Build and develop relationships across the organization – including Digital Marketing and the larger Commercial organization, Digital Product, Originations – to diagnose business needs that can be addressed through new and evolved digital marketing approaches.
• Key areas of opportunity include SEO/AEO/GEO, Paid Digital, and CRO.
• Evaluate and prioritize opportunities to create an actionable roadmap of meaningful initiatives; Develop business cases and establish success metrics to gain cross-functional support.
• Develop a measurement and experimentation framework to measure success – and balance quick wins with long-term big bets to maximize resources and outcomes.
• Directly lead select roadmap initiatives, while partnering cross-functionally on others.
• Monitor performance, surface insights, risks, and recommendations to improve outcomes.

Senior Director – Digital Marketing Innovation

• Develop and lead Paid Digital program
• Responsible for all Newrez DTC Paid Digital strategies across current and new platforms and publishers, including but not limited to search, social, display, programmatic, other emerging platforms (e.g., AI-powered)
• Develop and lead a profitable customer growth strategy, across customer expansion (cross-sell, recapture) and prospect acquisition goals.
• Effectively activate on Brand campaign plans, and support additional organization priorities as needed, e.g., Recruiting, Joint Venture, Retail, and Correspondent businesses
• Drive Paid Digital-related martech, vendor, and measurement strategy
• Be an informed and active voice in identifying the right martech stack to drive paid digital scale and impact.
• Help identify, select, and lead vendor and agency partnerships to deliver on program outcomes.
• Develop sound, insights-driven GTM and expansion strategies that leverage actionable experimental test design to inform reliable measurement.

Senior Director – Paid Digital Marketing

• The Director Escrow has responsibility for one or more escrow administration functions including property tax, insurance, loss draft, HOA, private and government mortgage insurance, escrow analysis and associated vendor oversight.
• Provide guidance and leadership for Supervisors, Managers, and staff level employees.
• Leads and mentors supervisory staff and team in process improvement methodologies, develops and reinforces their skills and effectiveness.
• Plans and directs operational policies, objectives, and initiatives.
• Develops policies, procedures, and workflow documents for operational processes in order to ensure optimization and compliance with established standards and regulations.
• Ensures that appropriate control and illogical condition reporting is in place for all critical tasks.
• Analyze monthly performance and evaluate any deficiencies in performance.
• Manage and allocate staff to functional tasks within the group based on priorities and work volumes.
• Delivers regular performance updates to senior leaders across the company.
• Serves in regulator, investor, and client-facing roles to address escrow related topics.

Director – Escrow

Software Engineer

• The Operational Controls SQL Developer is a talented, detail-oriented SQL Developer that contributes to the Data Integrity Management (DIMS) and Operational Controls Performance Management teams.
• The individual will leverage creative thinking, optimal communication, analytic and project management skills.
• Define what the problem is, where it exists, and how it can be fixed.
• Exhibit strong communication and listening skills, focused on interpretation of business requirements, and understanding potential obstacles with rule or control implementation.
• Collaborate with servicing departments to identify and understand existing business timelines, rules, and exceptions, ensuring accuracy and integrity throughout the process.
• Create insightful dashboards using Tableau to assist leadership teams with business decision making, employee performance evaluation, KPIs/OKRs, and loan level exception & control reporting.
• Assign high-visibility reporting projects related to regulatory, investor, compliance, senior leadership, or internal audit.

Operational Controls SQL Developer

Product Marketing

• Own product positioning, value propositions, and core messaging across all mortgage products and programs including niche product teams: Affordable, Non-QM, Renovation, Builder, Condo, Diversity Lending, etc.
• Translate complex product details into simple, actionable messaging for borrowers, loan officers, brokers, account executives, and B2B partners.
• Partner closely with Direct to Consumer, Retail/JV and Wholesale Marketing Directors to support channel-specific sales enablement, marketing campaigns and initiatives.
• Identify and pilot new and creative ways to distribute product messaging, including: Physical collateral (flyers, one-pagers, desk drops, mailers), Short-form and long-form video, SMS and mobile-friendly formats, Event, roadshow, and in-person materials.
• Execute go-to-market plans for product launches and enhancements, ensuring channel readiness and clarity.
• Manage timelines, approvals, and coordination across Product, Legal, Compliance, Creative, and Channel Marketing.
• Establish practical workflows, templates, and standards to improve speed, clarity, and consistency.
• Serve as the primary marketing point of contact for product-related requests and launches.
• Present to channel leaders, executive management with status updates on product launches, relevant campaign performance, content usage, conversion, portfolio and/or market opportunities, and other related metrics.
• Operate with a strong bias toward action and problem-solving in a fast-paced environment.
• Ability to effectively and accurately convey information to others.

Product Marketing Manager

Compliance

• Facilitate the training of new hires and temporary staff, ensuring a smooth onboarding process
• Identify and assess gaps in policies and procedures within the Homeowner Advocacy Department, providing valuable input for enhancement
• Coach team members on effective prioritization and timely completion of tasks in accordance with regulatory deadlines
• Assist in the reallocation of work to maintain balance and address changes in workload distribution
• Cultivate positive relationships with department leaders, effectively escalating and resolving issues on behalf of team members
• Proactively schedule and participate in meetings with other departments to address process issues and challenges collaboratively
• Review letters for accuracy and compliance, offering guidance to newer associates and temporary staff, and crafting responses to Attorneys
• Collaborate with management to monitor Homeowner Advocacy Specialists' performance, evaluating worklist management, allocation, quality, job knowledge, and attendance
• Serve as a resource for staff members, addressing questions related to policies, procedures, worklists, and quality standards
• Provide support to management in handling special projects as needed
• Conduct continuous assessments to identify areas for improvement, developing plans and evaluation criteria to drive ongoing enhancement
• Keep supervisors informed of problems or issues, monitoring worklist volume and production to ensure optimal efficiency
• Effectively communicate with internal and external stakeholders to resolve verbal or written concerns raised by homeowners

Team Lead – Regulatory, Homeowner Advocacy

Consultant

• Originate purchase and refinance loans by responding to company-provided leads via phone in a timely manner
• Engage with consumers, determine their needs, and offer the appropriate products
• Manage a loan pipeline from application to closing, collaborating with underwriting, processing, and other teams
• Obtain all necessary information to close the loan in a timely manner
• Ensure adherence to federal and state lending regulations
• Provide superior customer service
• Meet individual monthly sales goals
• Stay informed of developing trends in the mortgage industry
• Maintain compliance with the Newrez Code of Conduct
• Performs related duties as assigned by management.

Mortgage Consultant – Outbound Team

• Oversees the day-to-day tasks and performance of Loss Mitigation
• Acts as a liaison with other departments to foster efficiency and high-quality output
• Undertakes special projects related to departmental activities and performs other duties as assigned
• Ensure compliance with all Investor guidelines and quality controls are in place to protect Shellpoint and its clients
• Provide positive leadership and coaching, including performance measurements, appraisals and other actions impacting employee job related functions
• Evaluates job performance continually and provides on-going coaching
• Maintains, updates and creates process and procedure documentation for the Loss Mitigation team
• Prepare weekly/monthly reports and monitor time frames and work performance
• Promotes an attitude of optimism and progress
• Prepares and presents workflow and results to Senior Management and clients as needed
• Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs
• Ensure department policies and procedures are maintained and timely updates are submitted
• Continually review and refine processes to ensure efficiency and accuracy
• Performs related duties as assigned by management

Manager – Loss Mitigation

Account Executive

• Formulate and establish funding projections/goals in conjunction with Wholesale leadership
• Performs initial contact to prospect new mortgage brokers/bankers and coordinate broker approval process through inbound and outbound calls
• Use company provided leads and marketing resources to meet minimum volume goals
• Collaborates with Wholesale leadership and Corporate business partners to develop/implement marketing strategies within assigned territory/account list
• Conducts online presentations at broker offices to promote the Company’s Value Proposition and present our process, product and technology platforms
• Serves as subject matter expert on company policies, procedures, products and technology
• Collaborates with loan operations team to manage active pipeline
• Escalates second reviews to appropriate Operations/Underwriting leadership
• Establishes communication protocol with Client Relations Managers to optimize service delivery
• Assists clients with lock reconciliation, extensions and exceptions
• Ensures that clients understand the Company’s loan processing, underwriting and closing processes