FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Team Lead – Regulatory, Homeowner Advocacy
Newrez LLCTeam Lead for Homeowner Advocacy at Newrez with focus on managing homeowner complaints and team training. Collaboration with management and monitoring performance of Homeowner Advocacy Specialists to improve services provided.
About the role
Key responsibilities & impact- Facilitate the training of new hires and temporary staff, ensuring a smooth onboarding process
- Identify and assess gaps in policies and procedures within the Homeowner Advocacy Department, providing valuable input for enhancement
- Coach team members on effective prioritization and timely completion of tasks in accordance with regulatory deadlines
- Assist in the reallocation of work to maintain balance and address changes in workload distribution
- Cultivate positive relationships with department leaders, effectively escalating and resolving issues on behalf of team members
- Proactively schedule and participate in meetings with other departments to address process issues and challenges collaboratively
- Review letters for accuracy and compliance, offering guidance to newer associates and temporary staff, and crafting responses to Attorneys
- Collaborate with management to monitor Homeowner Advocacy Specialists' performance, evaluating worklist management, allocation, quality, job knowledge, and attendance
- Serve as a resource for staff members, addressing questions related to policies, procedures, worklists, and quality standards
- Provide support to management in handling special projects as needed
- Conduct continuous assessments to identify areas for improvement, developing plans and evaluation criteria to drive ongoing enhancement
- Keep supervisors informed of problems or issues, monitoring worklist volume and production to ensure optimal efficiency
- Effectively communicate with internal and external stakeholders to resolve verbal or written concerns raised by homeowners
Requirements
What you’ll need- High school diploma or equivalent
- 6+ years’ Mortgage Servicing experience
- Experience in Regulatory Affairs and/or Quality Assurance in mortgage servicing, previous complaint handling experience strongly preferred
- Experience in late-stage mortgage collections, including handling modifications, short sales, and Deeds in Lieu of Foreclosure is a plus
- At least 2 years demonstrated quality (no less than 95% quality scores) and productivity performance (no less than 12 resolutions per day average), in the Homeowner Advocacy Department
- Strong interpersonal skills, fostering positive team dynamics and collaboration
- Exhibit excellent written communication skills, including a keen attention to grammar, spelling, punctuation, and sentence structure
- Proven track record of maintaining an excellent work ethic, consistently meeting deadlines, and delivering high-quality results
- Strong follow-up skills combined with a sense of accountability, ensuring that tasks are completed thoroughly and on time
- Exceptional organizational skills, enabling efficient task prioritization and systematic workflow management
Benefits
Comp & perks- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Adoption Assistance
- Tuition & Certification reimbursement
- Employee Mortgage Loan Program
- The Newrez Employee Emergency and Disaster Fund
- 1 company-paid Volunteer Time Off day
- Matching Gifts Program - dollar-for-dollar up to $1,000
- Access to grants, nonprofit resources, and volunteer opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Mortgage ServicingRegulatory AffairsQuality AssuranceLate-stage mortgage collectionsComplaint handlingTask prioritizationWorklist managementPerformance evaluationQuality standardsProductivity performance
Soft Skills
Interpersonal skillsWritten communication skillsOrganizational skillsCollaborationAccountabilityAttention to detailProblem-solvingCoachingRelationship buildingTime management
Certifications
High school diploma or equivalent