Manager – Loss Mitigation

Newrez LLC

Manager responsible for overseeing Loss Mitigation functions, ensuring compliance and quality control while leading a team. Collaborating across departments to maintain high standards of service and efficiency.

Posted 5/28/2026full-timeCoppell • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loss MitigationSQLMicrosoft WordMicrosoft ExcelFinancial statement analysisTax return analysisCredit report analysisHome appraisal analysisTitle search analysisMortgage lending

Soft Skills

LeadershipCoachingOrganizational skillsAttention to detailSelf-motivationAnalytical skillsProblem solvingNegotiation skillsCommunication skillsTime management

Certifications & Qualifications

High school diplomaBachelor’s degree

Industry Keywords

CollectionsForeclosureBankruptcyREOPre-foreclosure remediesLate-stage collectionsModificationsShort salesInvestor guidelinesQuality controls

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Oversees the day-to-day tasks and performance of Loss Mitigation
Acts as a liaison with other departments to foster efficiency and high-quality output
Undertakes special projects related to departmental activities and performs other duties as assigned
Ensure compliance with all Investor guidelines and quality controls are in place to protect Shellpoint and its clients
Provide positive leadership and coaching, including performance measurements, appraisals and other actions impacting employee job related functions
Evaluates job performance continually and provides on-going coaching
Maintains, updates and creates process and procedure documentation for the Loss Mitigation team
Prepare weekly/monthly reports and monitor time frames and work performance
Promotes an attitude of optimism and progress
Prepares and presents workflow and results to Senior Management and clients as needed
Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs
Ensure department policies and procedures are maintained and timely updates are submitted
Continually review and refine processes to ensure efficiency and accuracy
Performs related duties as assigned by management

Requirements

What you’ll need

High school diploma or equivalent, required
Bachelor’s degree, preferred
6-8 years’ Loss Mitigation experience
3-5 years’ supervisory experience
Proficient in Microsoft Word and Excel
Proficiency in SQL a plus
Excellence in consulting and advising customers via telephone and written communication
Understanding of collections
Foreclosure, bankruptcy and REO experience preferred
Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches and other documents to evaluate pre-foreclosure remedies
Demonstrated strong skill set for organization and attention to detail
Self-Motivated
Ability to work independently with minimal supervision
Strong analytical, problem solving and mathematical skills
Understanding of mortgage lending and servicing, particularly late-stage collections, modifications, and short sales
Strong negotiating and follow-up skills, as well as the ability to meet strict deadlines

Benefits

Comp & perks

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
Employee Emergency and Disaster Fund