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Manager – Loss Mitigation
Newrez LLCManager responsible for overseeing Loss Mitigation functions, ensuring compliance and quality control while leading a team. Collaborating across departments to maintain high standards of service and efficiency.
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Oversees the day-to-day tasks and performance of Loss Mitigation
- Acts as a liaison with other departments to foster efficiency and high-quality output
- Undertakes special projects related to departmental activities and performs other duties as assigned
- Ensure compliance with all Investor guidelines and quality controls are in place to protect Shellpoint and its clients
- Provide positive leadership and coaching, including performance measurements, appraisals and other actions impacting employee job related functions
- Evaluates job performance continually and provides on-going coaching
- Maintains, updates and creates process and procedure documentation for the Loss Mitigation team
- Prepare weekly/monthly reports and monitor time frames and work performance
- Promotes an attitude of optimism and progress
- Prepares and presents workflow and results to Senior Management and clients as needed
- Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs
- Ensure department policies and procedures are maintained and timely updates are submitted
- Continually review and refine processes to ensure efficiency and accuracy
- Performs related duties as assigned by management
Requirements
What you’ll need- High school diploma or equivalent, required
- Bachelor’s degree, preferred
- 6-8 years’ Loss Mitigation experience
- 3-5 years’ supervisory experience
- Proficient in Microsoft Word and Excel
- Proficiency in SQL a plus
- Excellence in consulting and advising customers via telephone and written communication
- Understanding of collections
- Foreclosure, bankruptcy and REO experience preferred
- Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches and other documents to evaluate pre-foreclosure remedies
- Demonstrated strong skill set for organization and attention to detail
- Self-Motivated
- Ability to work independently with minimal supervision
- Strong analytical, problem solving and mathematical skills
- Understanding of mortgage lending and servicing, particularly late-stage collections, modifications, and short sales
- Strong negotiating and follow-up skills, as well as the ability to meet strict deadlines
Benefits
Comp & perks- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Adoption Assistance
- Tuition & Certification reimbursement
- Employee Mortgage Loan Program
- Employee Emergency and Disaster Fund
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Loss MitigationSQLMicrosoft WordMicrosoft ExcelFinancial statement analysisTax return analysisCredit report analysisHome appraisal analysisTitle search analysisMortgage lending
Soft Skills
LeadershipCoachingOrganizational skillsAttention to detailSelf-motivationAnalytical skillsProblem solvingNegotiation skillsCommunication skillsTime management
Certifications
High school diplomaBachelor’s degree