New Relic

Support Engineer

• Collaborate across teams to assist in solving complex technical customer problems across our product suite.
• Strong analytical and technical troubleshooting skills.
• Impeccable customer service skills and display genuine empathy towards customers.
• Work closely with our software engineering teams to resolve advanced customer issues.
• Support New Relic customers by resolving various installation, configuration, and data exploration requests.
• Be an advocate for our customers to our Product Organization by providing feedback on feature requests and bugs that improve the customer experience of the New Relic platform.
• Advance your skills through additional training and exposure to other features and capabilities of our Products.

Technical Support Engineer

Solutions Engineer

• Serve as the primary technical arm for the Partner Sales Go-To-Market (GTM) engine, supporting our sales managers and ecosystem partners.
• Design and execute structured enablement plans for assigned partners, delivering workshops, "train-the-trainer" sessions, and technical coaching to close skill gaps and build technical autonomy.
• Act as an observability architect and "Swat Team" member for high-value partner-led opportunities, assisting with complex solution design, demonstrations, and Proofs of Value (POVs).
• Serve as an "air traffic controller" between internal teams (AEs, SCs, TSMs) and partners to determine the best route to success for every customer opportunity sourced by Partners.
• Maintain project-level discipline for all engagements, tracking risks, resource utilization, and status in central systems.
• Channel "in the trenches" insights from partners and customers back to internal Product and Practice teams to influence the future roadmap and GTM strategy.
• Oversee partner-led project delivery to ensure high-quality outcomes, guiding partners through proven implementation playbooks, serving as a technical escalation point, and monitoring project health against Customer Satisfaction (CSAT) targets.

Senior Partner Solutions Consultant

• Serve as the primary technical arm for the Partner Sales Go-To-Market (GTM) engine, supporting our sales managers and ecosystem partners.
• Act as an observability architect and "Swat Team" member for high-value partner-led opportunities, assisting with complex solution design, demonstrations, and Proofs of Value (POVs).
• Maintain project-level discipline for all engagements, tracking risks, resource utilization, and status in central systems.
• Channel "in the trenches" insights from partners and customers back to internal Product and Practice teams to influence the future roadmap and GTM strategy.
• Oversee partner-led project delivery to ensure high-quality outcomes. You will guide partners through proven implementation playbooks, serve as a technical escalation point, and monitor project health against Customer Satisfaction (CSAT) targets.

Partner Solutions Consultant I

Account Executive

• Build meaningful relationships with key stakeholders in your target accounts.
• Partner with our marketing and demand generation teams on campaigns.
• Guide opportunities from initial conversation to close.
• Learn about your prospective customers' business goals and technology stacks.
• Develop a strong understanding of the New Relic platform.

Account Executive, Enterprise Sales

• Identifying, qualifying, and closing new business within a defined territory.
• Managing the end-to-end sales cycle, from prospecting to contract negotiation.
• Working closely with solution engineers and marketing teams to demonstrate New Relic’s value.
• Proactively prospecting into a list of target enterprise accounts.
• Managing a disciplined sales process to meet and exceed quotas.
• Mapping New Relic’s capabilities to the business objectives of enterprise customers.
• Maintaining high levels of 'sales hygiene' by forecasting deals and documenting activity within Salesforce.
• Partnering with Sales Engineers, SDRs, and Customer Success for a seamless experience.

Account Executive – Enterprise Sales

• Build meaningful relationships with key stakeholders in your target accounts for the Nordic region.
• Partner with our marketing and demand generation teams on campaigns.
• Guide opportunities from initial conversation to close.
• Stay informed about customers' business goals and technology stacks.
• Develop a strong understanding of the New Relic platform.

Senior Account Executive – Enterprise Sales, New Business

• Partner with the Enterprise Sales team on opportunity qualification, demonstrations, Proof of Value presentations (POV), RFP responses, and business justification in a presales capacity.
• Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure throughout customer lifecycle
• Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
• Vocal advocate for customer point of view: present support for new product features & provide customer feedback to New Relic product management and engineering groups
• Maintain a deep understanding of the customer’s business goals as well as their technical environment
• As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.

Solutions Consultant II

Pricing Analyst

• Drive revenue growth and optimize profitability by developing innovative pricing and commercial strategies
• Spearhead strategic pricing and commercial efforts to enhance commercial performance and unlock new revenue streams
• Translates market insights into actionable pricing initiatives by conducting in-depth market research, competitive analysis, and customer segmentation to understand competitive landscape and identify pricing opportunities and threats
• Transform complex datasets into clear, compelling insights that reveal key trends and drive more data-driven decisions
• Develop comprehensive business cases to drive alignment on the recommendations by closely collaborating with product, marketing, sales, and finance teams
• Lead or contribute to high-priority projects and initiatives requested by senior executives
• Own the execution of pricing and commercial decisions by delivering business requirements to cross-functional teams to ensure a successful launch

Pricing Manager

Sales

• Drive net-new pipeline through partner-sourced opportunities, deal registrations, and co-selling motions.
• Identify, recruit, and activate high-potential partners, focusing on those with strong observability, cloud, or DevOps practices.
• Build executive-level relationships within partner organizations to influence their go-to-market strategy with New Relic.
• Work closely with AEs and partners to bring partners early into the sales cycle (including discovery), accelerating deal velocity and increasing win rates.
• Coordinate enablement programs to ensure partners are certified, confident, and capable of positioning New Relic’s platform.
• Partner with Sales, Marketing, Partner Success, and Operations to execute joint campaigns, events, and pipeline generation initiatives.
• Drive adoption of partner programs, deal registration, and co-sell processes to create consistent partner engagement behaviors.
• Act as the voice of LATAM partners internally, ensuring regional needs and market dynamics are reflected in strategy and execution.

Partner Sales Manager

• Join our high-performing sales team as an Account Executive, dedicated to driving significant expansion and strategic adoption.
• Develop and execute detailed, multi-year strategic account plans.
• Establish deep, trusted-advisor relationships with key decision-makers.
• Proactively identify, qualify, and close complex six-figure and seven-figure expansion opportunities.
• Masterfully lead and coordinate the virtual account team ensuring cohesive customer engagement.
• Maintain an impeccable sales pipeline and deliver accurate quarterly and annual forecasts using Salesforce.

Account Executive – Enterprise Expansion

Marketing

• Develop small-scale, bespoke applications (Python, Node, Go, etc.)
• Contribute to our public GitHub repository
• Use AI coding assistants to rapidly prototype applications
• Produce high-quality technical content, including videos and whitepapers
• Work closely with product management and product marketing teams

Technical Marketing Manager

Customer Success Manager

• Own customer adoption, onboarding, and continued success at your customer base.
• Document adoption and success
• Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure
• Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
• Voice support for new product features & provide customer feedback to New Relic product management and engineering groups
• Maintain a deep understanding of the customer’s business as well as their technical environment
• Lead interactive product demonstrations for diverse audiences, showcasing key workflows and answering real-time technical inquiries to drive platform adoption.
• As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.

Technical Success Manager

Full-stack Engineer

• Provide businesses with a state-of-the-art observability platform
• Leverage advanced technologies to deliver real-time insights into software applications and infrastructure
• Collaborate with team to harness AI and ML for enhanced observability
• Transform internal tooling to enhance developer productivity
• Write production-level code and demonstrate strong system design skills
• Influence engineers and C-level stakeholders as a thought leader
• Work across time zones leading over 60+ engineers