New Relic

Customer Success Manager

• Own customer adoption, onboarding, and continued success at your customer base.
• Document adoption and success
• Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure
• Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
• Voice support for new product features & provide customer feedback to New Relic product management and engineering groups
• Maintain a deep understanding of the customer’s business as well as their technical environment
• Lead interactive product demonstrations for diverse audiences, showcasing key workflows and answering real-time technical inquiries to drive platform adoption.
• As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.

Technical Success Manager I

Recruitment

• Develop and execute a long-term global TA strategy that elevates our ability to hire the right talent efficiently while providing a world-class experience for candidates and stakeholders.
• Cultivate an AI-native mindset across the global TA function to drive operational efficiency.
• Lead TA capacity modeling, resource alignment, and process optimization to ensure the seamless and consistent delivery of global hiring targets.
• Lead the Recruiting Operations function and oversee the optimization of global processes, workflows, and systems to drive efficiency and scalability.
• Act as a thought leader in the space, focusing on leveraging technology, AI, and automation to scale the recruiting function rather than simply adding more recruiters.
• Lead, inspire, and develop a team of Managers, Recruiters, and Sourcers.

Senior Director, Talent Acquisition

Account Executive

• Drive account acquisition by owning a territory and cultivating relationships with all pertinent stakeholders within target accounts to maximize sales into new accounts with the objective of being part of the customers’ long-term business solution.
• Ability to target new logos that are not already covered by other teams.
• Identify customer needs and configure an appropriate offering from our portfolio to meet those needs.
• Expand top of funnel by complimenting centralized marketing campaigns with own prospecting, develop relationships and alignment at multiple levels - C level executive sponsors, influencers, and day-to-day users.
• Use New Relic’s sales process to close large-scale, multi-year consumption-based deals. Prepare accurate forecasts, build a pipeline to cover bookings target, document activities in Salesforce, and perform other tasks necessary to drive revenue and communicate activities to sales management.
• Working with our customer throughout the sales process to achieve positive business outcomes.
• Partner closely with dedicated Solutions Consultant as well as Sales Development Representative to drive results
• Review public information (e.g., new FDA approvals, executive appointments, press releases) for the company and its competitors to remain updated on potential demand triggers.
• Exceptional knowledge of Observability solutions demonstrating proficiency and positioning of New Relic solutions.

Account Executive – Enterprise Sales, Greenfield

Procurement

• Develop and maintain positive business relationships with suppliers as well as key stakeholders and budget owners and collaborate with internal customer/category groups in a personable, approachable manner
• Sponsor and lead high-complexity, mission-critical RFx initiatives
• Lead and support complex commercial negotiations across software, SaaS, cloud, hardware, and professional services
• Own and strengthen critical supplier relationships, resolving issues and driving continuous improvement.
• Lead the Travel and Expense function for the company
• Develop and implement sourcing strategies, procurement & travel policies, and governance across all spend categories
• Partner closely with Legal, Security, Finance, and Technology leaders to align on cross-functional goals
• Drive cost optimization, market benchmarking, and total cost of ownership (TCO) analysis
• Lead organizational change and strategic procurement programs aligned to business objectives.
• Manage departmental budget and define performance metrics and evaluation criteria
• Build, lead, and develop high-performing, distributed procurement teams
• Provide executive-level communication, guidance, and reporting on procurement objectives and outcomes.

Senior Director, Sourcing & Procurement

• Achieve growth and hit sales targets.
• Provide detailed and accurate sales forecasting.
• Personally engage in key account sales and ongoing customer success.
• Engage senior government executives in order to close sales opportunities.
• Developing specific plans to ensure growth both long and short-term.
• Develop and continue to optimize the sales pipeline and forecast process with a focus on predictability.
• Define account strategies that allow the team to have the right potential to identify customer prospects and targets.
• Represent New Relic by driving sales opportunities with company partners.
• Measure and report results of sales against plan execution.

Senior Account Executive – Public Sector

Senior Account Executive – SLED Public Sector

Account Executive – Public Sector

Marketing

• Build and maintain strong relationships with key industry analysts from firms like Gartner, and IDC and others
• Prioritize and manage incoming analyst requests for information, research support, research review, customer references, and event speakers
• Work across product and marketing teams to capture requirements and develop recommendations for analyst engagements and briefings that align with business objectives
• Coordinate briefings and RFI responses across multiple analyst firms including scheduling calls, prepping presentations, disseminating briefing notes and tracking follow-ups
• Synthesize, edit and submit written responses to analyst inquiries, working across cross-functional internal teams
• Proactively monitor industry research to influence focus and determine opportunities to position New Relic and our products
• Track and report on analyst interactions, coverage, and sentiment, providing regular updates to senior leadership
• Ensure compliance with subscription/licensing terms across all agreements

Senior Marketing Manager

Consultant

• Develop deep expertise of New Relic products and services
• Partner with sales for effective qualification (technical and business) for prospects (new logos) and expansion opportunities with existing customers
• Lead value and solution discovery workshops to determine customers' challenges
• Create compelling Technical Proofs through demonstrations, presentations, workshops and business value assets to align our solution and value with customer initiatives, needs and business challenges to get customer buy-in and support for the proposed strategic/technical solution.
• Develop and present provocative points of view to showcase the current and future potential of customers standardizing on the New Relic platform
• Develop and successfully execute proof-of- concept and pilot engagements to showcase New Relic value proposition aligned to customers business metrics/outcomes
• Identify and resolve critical business/technical issues from customers, partners and colleagues
• Directly contribute in achieving revenue goals set for the assigned respective territory.
• Collaborate as part of a broader account team to strategize and address business and technical problems
• Share and learn best practices and re-usable assets with other Solutions Consultants to enhance the quality and efficiency of the team
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value
• Stay current on competitive analysis and market differentiation
• Build strong working relationships with key customer stakeholders and executives and help create champions for New Relic within the customer base.
• Support marketing initiatives such as speaking at industry events, executive briefings, user groups, conferences and signing up customer references as well as social media campaigns.

Solution Consultant, II

Solutions Engineer

• Support the Mid-Market Sales team with opportunity qualification, demonstrations, Proof of Concept presentations (POC), RFP responses & business justification in a presales capacity.
• Develop deep expertise in New Relic products and services to provide customer-specific value propositions highlighting the benefits and differentiators of our products.
• Identify and resolve critical business/technical issues.
• Take technical ownership of the entire sales cycle and drive it to a successful close.

Solutions Consultant II

Sales

• Lead and mentor Enterprise Account Executives in achieving personal, team, and organizational quota by helping structure sales opportunities and deals; further assist with selling activities as appropriate and ensure the sales team is working cohesively with both internal and external teams
• Build and drive new and strategic go-to-market plans to meet company growth and market share goals
• Drive strategic deals and accounts to six-figure and seven-figure deal victories
• Provide strategic executive leadership for sales forecasting, territory assignments, sales mentorship, and commission planning
• Develop annual sales forecasts using both top-down and bottom-up input
• Stay ahead of industry trends and any competitive intel as well as client opportunities; Attend trade shows, industry events, internal meetings, and conferences
• Responsible for regional customer happiness and renewals

Director, Enterprise Sales

Frontend Engineer

• Drive acquisition, onboarding, monetization, organic growth, and retention across New Relic’s web properties.
• Improve our Drupal architecture and automated testing.
• Participate in the design process, offering technical feedback and suggestions to the creative team.
• Formulate efficient content models, security models, workflows, and templates, and develop Drupal components and modules.
• Contribute to all of the technical aspects of New Relic's public web properties to improve customer experience and content authoring.
• Improve the reliability and speed to delivery of new features and iterations via A/B testing, operational insights, and deep understanding of the data behind user behavior on the site.
• Lead and contribute to the architecture and implementation decisions within the team.
• Identify blockers and work across teams to resolve issues.

Growth Web Engineer

Director

• Oversee and manage the team responsible for New Relic’s web presence.
• Develop and implement a comprehensive website strategy and roadmap for newrelic.com aligned with business goals and user needs - including optimization and digital experience enhancement, etc.
• Partner with cross-functional teams (e.g. Product, Creative,Data Analytics, Regional teams, etc.) to align web strategy with broader marketing and business initiatives.
• Work closely with in-house UX teams to analyze user behavior, website analytics, and conversion data to identify optimization opportunities.
• Drive our CRO program to create optimization roadmaps and lead A/B testing and user experience research to improve site performance.
• Scale our GEO/AEO strategy and execution across our website as well as referral sites.
• Oversee the technical architecture, platform selection, and technology stack.
• Oversee development team (internal developers and/or external agencies) in building and maintaining the website.
• Monitor and report on key website metrics including traffic, engagement, conversion rates, and ROI - utilizing analytics tools (Google Analytics, heatmapping tools, etc.) to drive data-driven decisions.
• Create comprehensive performance dashboards and regular reporting for stakeholders.

Director, Web Strategy

Program Manager

• Develop and execute a unified data program roadmap that supports the strategic goals of our Analytics, Data Science, and AI initiatives. Define program scope, objectives, and deliverables in collaboration with team leads.
• Serve as the primary liaison between technical data teams and executive leadership. Effectively communicate program status, risks, and strategic value to business stakeholders, ensuring alignment and buy-in.
• Lead and coordinate complex, cross-functional programs across Analytics, Data Science, AI Foundations, and Data Governance teams. Foster strong partnerships with Data Engineering to ensure foundational support for all initiatives.
• Champion and facilitate the implementation of data governance policies across all data programs, ensuring data quality, integrity, security, and compliance in partnership with the Data Governance team.
• Proactively identify and mitigate potential risks, roadblocks, and dependencies between teams. Develop contingency plans to ensure program milestones are met.
• Define and track key performance indicators (KPIs) that measure the business impact and success of data programs. Provide clear, concise reports and presentations to senior leadership.
• Develop and manage the data program budget and advocate for the resources needed across teams to achieve program goals.

Senior Data Program Manager

Full-stack Engineer

• Build an extraordinary database-as-a-service platform that will provide streamlined cloud services for our customers using MySQL, PostgreSQL, Redis, and Kubernetes
• Write efficient and optimized code to build tools and applications that facilitate database management and orchestration
• Monitor and optimize databases to ensure high availability, performance, and security
• Develop and maintain Kubernetes Operators (controllers) in Go to automate databases and related resources.
• Develop automation for database and Kubernetes-related tasks such as provisioning, backup, scaling, and monitoring.
• Champion best practices for database high availability, performance tuning, and security across the platform.