Technical Support Engineer – Java/.NET

New Relic

Support Engineer troubleshooting complex technical issues for New Relic customers. Collaborate with teams to improve product and customer experience.

Posted 6/12/2026full-timeRemote • Florida, Illinois, Missouri, North Carolina, Rhode Island, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $72,000 - $90,000 per yearWebsite

Tech Stack

Tools & technologies

AWSDockerKubernetes

About the role

Key responsibilities & impact

As a New Relic Support Engineer you know more about our products than any other function
Support New Relic customers by solving complex installation, configuration, and data exploration requests
Increase your skill set through additional training and exposure to other programming languages featured in our product suite
Advocate for our customers to our Product Organization by providing feedback on feature requests and bugs to improve the customer experience
Contribute to both internal and customer-facing documentation and Knowledge Centered Support (KCS)

Requirements

What you’ll need

Knowledgeable in troubleshooting programming languages and network essentials
Familiar with AWS and containerization technologies such as Docker and Kubernetes
Experience building, maintaining, and/or testing applications in an enterprise environment
Can demonstrate well-developed troubleshooting skills and can get creative when the answer is not obvious
You exhibit a high level of empathy—even with customers who are having a bad day
A passion for sharing your knowledge for the benefit of those around you, demonstrating a true growth mentality that encourages teammates to seek you out as a mentor

Benefits

Comp & perks

healthcare
dental
vision
parental leave and planning
mental health benefits
401(k) plan and match
flex time-off
11 paid holidays
volunteer time-off
other competitive benefits designed to improve the lives of our employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingprogramming languagesnetwork essentialsapplication developmentapplication maintenanceapplication testing

Soft Skills

empathymentorshipproblem-solvingcommunicationcustomer advocacy