Technical Success Manager

New Relic

Technical Success Manager responsible for driving customer adoption of New Relic’s solutions for enterprise customers. Collaborating with Account Executives to showcase technical benefits and ensure customer satisfaction.

Posted 6/2/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $87,464 - $108,864 per yearWebsite

About the role

Key responsibilities & impact

Work alongside customers during the onboarding process, understanding their needs and guiding them through onboarding best practices
Lead personalized training sessions and create resources like documentation, videos, and articles to empower users to fully leverage New Relic solutions
Set and oversee clear project milestones, adjust plans as necessary, celebrate customer achievements and moments of value, and address deviations in a timely manner
Engage proactively with customers to mitigate churn risks, demonstrating ongoing value and addressing concerns promptly
Exercise judgment within defined procedures and practices to determine appropriate action; build productive internal/external working relationships

Requirements

What you’ll need

Employer will accept a Bachelor's degree in Computer Science, Information Systems, or related field
2 years of experience in the job offered or in a computer science-related occupation.

Benefits

Comp & perks

healthcare
dental
vision
parental leave and planning
mental health benefits
a 401(k) plan and match
flex time-off
11 paid holidays
volunteer time off
other competitive benefits designed to improve the lives of our employees

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer engagementtrainingproject managementcommunicationrelationship buildingproblem solvingjudgmentadaptabilityproactive approachdocumentation creation

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in Information Systems