NETGEAR

Account Manager

• Develop and execute an effective territory strategy for the Rocky Mountains region
• Conduct sales forecasting for specific accounts, geographic markets, and industry verticals
• Meet with and educate AV integrators, consultants, and customers about NETGEAR’s solutions
• Partner with the NETGEAR distribution team to ensure key accounts access appropriate discount levels
• Collaborate with distribution sales teams to identify and target key accounts and markets
• Stay current on product and industry developments to provide expert consulting to partners and clients

Territory Account Manager, Enterprise AV

Technical Recruiter

• Own end-to-end recruitment for Engineering roles across key APAC markets including India, Taipei, Singapore, Japan, and remote positions across the broader region.
• Leverage diverse channels — job boards, LinkedIn, social media, networking events, and referrals — to identify and attract top-tier talent across multiple disciplines and markets.
• Conduct thorough phone screens and interviews to evaluate candidates' skills, experience, and cultural fit across technical, commercial, and corporate profiles.
• Collaborate closely with hiring managers and business leaders across time zones to understand workforce needs and build tailored recruitment strategies by function and market.
• Develop and maintain a robust, diverse pipeline of qualified candidates for current and anticipated hiring needs across Engineering in all primary APAC locations.
• Keep candidate records accurate and current in our ATS, and use data to track pipeline health and report on recruiting metrics.
• Lead offer negotiations and extensions across multiple markets, balancing candidate expectations with internal comp frameworks and local market norms.
• Ensure all recruitment activity adheres to company policy and the varying legal and regulatory requirements across APAC markets.

Technical Recruiter - Contract

Systems Engineer

• Partner with Sales, consultants, and channel partners to deliver pre-sales technical consultation, solution design, product demonstrations, and proof-of-concepts.
• Design and architect converged AV/IT network solutions for enterprise, hospitality, government, education, and large venue environments.
• Provide technical leadership across Ethernet switching, Wi-Fi, multicast networking, and AV-over-IP deployments.
• Work closely with system integrators and consultants to ensure interoperability across AV ecosystems (encoders/decoders, DSPs, control systems, video platforms).
• Serve as the technical bridge between customers, partners, and NETGEAR Support, ensuring smooth project delivery and post-sales transition.
• Design secure and scalable networks using segmentation, Zero Trust principles, and role-based access for mixed AV/IT environments.
• Promote and support cloud-managed networking solutions, including remote monitoring, zero-touch provisioning, and lifecycle management.
• Support large-scale and high-profile deployments including smart buildings, hospitality venues, campuses, and live event environments.
• Enable the regional partner ecosystem (AV integrators, consultants, distributors, MSPs) through technical training, best practices, and joint engagements.
• Represent NETGEAR at regional industry events, trade shows, and partner engagements.
• Serve as the voice of the customer, providing feedback to Product Management to influence product development and roadmap priorities.

Senior Systems Engineer

• Build and manage a portfolio of top-tier Commercial AV partners and distributors, developing local business plans and leveraging our partner programme to recruit and grow strategic relationships.
• Identify, onboard, and develop channel partners - including integrators, distributors, consultants, and end customers - to drive regional AV business growth in line with corporate goals.
• Expand and optimise distribution channels by onboarding Value Added and sub-distributors across key verticals to develop the project pipeline.
• Drive share of wallet growth across all product categories with existing partners, with a focus on wireless access points and managed switches supported by our cloud solution.
• Create proposals, negotiate agreements, and maintain strong customer relationships to meet or exceed quarterly and annual targets.
• Plan and prioritise sales activity - including face-to-face meetings, trade shows, and partner engagements - to maximise revenue and achieve business objectives.
• Deliver regular product training to partners at all levels to ensure effective integration of NETGEAR AV switches and access points into their solutions.
• Collaborate with internal NETGEAR teams (Sales, SE, Marketing, Product Management, Tech Support, Ops, and EMEA peers) to optimise sales outcomes.
• Provide market intelligence including competitive insights, trends, and channel or technical issues impacting performance.
• Maintain accurate weekly reporting, forecasting, pricing, and margin management within your territory.

Senior Territory Account Manager, Enterprise AV

Security Engineer

• Lead the 24/7 SOC to ensure high-fidelity monitoring and rapid threat response across all corporate environments.
• Maintain the Incident Response (IR) plan and serve as Incident Commander during security breaches.
• Conduct regular tabletop exercises to validate team readiness and build operational capabilities.
• Oversee threat hunting and the development of custom detection logic for SIEM and EDR platforms.
• Manage SOC contractor team and existing team lead, providing guidance, oversight, and direction on daily operations.
• Own the enterprise security function - ensuring all corporate assets, cloud services, and procured products are configured securely, monitored, and compliant with internal policy.
• Collaborate with IT to enforce secure configurations across platforms including Microsoft Teams, email, cloud services, and internal product deployments.
• Partner with IT on vulnerability remediation, patch management, Identity and Access Management (IAM), endpoint security, and network security architecture.
• Execute a multi-year security roadmap aligned with NETGEAR business goals, with AI integration as a core pillar.
• Leverage AI technologies and analytics to identify threat patterns, predict risk, and accelerate incident response.
• Drive adoption of automated security tooling to improve detection accuracy and reduce mean time to respond (MTTR).
• Partner with GRC teams to ensure compliance with frameworks including SOC 2, ISO 27001, GDPR, and HIPAA.
• Assist in conducting security assessments, penetration tests, and third-party risk reviews.
• Manage the security budget including vendor selection and tool rationalization.
• Maintain and test business continuity and disaster recovery plans for security operations.
• Mentor security team members with a focus on technical excellence and career development.
• Communicate security risks and program health clearly to executive leadership.
• Serve as the organization's subject matter expert for cybersecurity threats and information security.
• Partner with Legal, IT, and senior leadership to align security priorities with organizational goals.

Senior Cybersecurity Manager

Support Engineer

• Provide front-line support via phone, email, and chat for NETGEAR switches, wireless access points, business routers, NAS devices, NETGEAR Insight, and Exium.
• Diagnose and resolve moderately complex wired and wireless networking issues.
• Apply structured troubleshooting methodologies, follow established procedures, and escalate complex or unresolved issues to L3 Technical Support Engineers when required.
• Collaborate with L3 engineers to support efficient resolution of escalated cases.
• Communicate clearly with customers of varying technical levels, ensuring a smooth and professional support experience.
• Deliver a customer-focused, empathetic, and solution-oriented experience.
• Manage a queue of support tickets, ensuring timely and accurate resolution.
• Collaborate with peers, senior engineers, and cross-functional teams to resolve issues and share knowledge.
• Document troubleshooting steps, findings, and resolutions clearly in internal systems.
• Strive to exceed targets for customer satisfaction, productivity, and quality.
• Identify recurring issues and contribute to process and product improvements.
• Stay up to date with NETGEAR products, tools, and networking fundamentals.

L2 Technical Support Engineer

• Deliver Professional Services engagements for AV over IP deployments, including design validation, configuration, commissioning, optimization, and health checks.
• Travel extensively across the US to customer sites, including multi-day on-site engagements and flexibility to support urgent situations.
• Act as the L3 escalation point for Premium Support customers.
• Work on-site during installations, go-lives, and live or near-live events.
• Design and troubleshoot AV networks supporting Dante, AES67, NDI, and ST2110/IPMX.
• Manage multicast environments, ensuring proper IGMP behavior, QoS, VLAN segmentation, and bandwidth control.
• Support and troubleshoot PTP timing environments.
• Handle multi-vendor interoperability challenges.
• Perform deep technical analysis using packet captures and diagnostic tools.
• Act as a trusted technical advisor on-site with customers and partners.
• Collaborate with Systems Engineers and Sales teams for pre-sales support.
• Document findings, solutions, and best practices.
• Provide feedback to Product and Engineering on field observations and customer needs.

Service Delivery, Premium Support Engineer

• Own and deliver revenue targets across IT Networking and ProAV segments in Taiwan
• Develop and execute territory strategy to drive market expansion and revenue growth
• Identify, qualify, and close new business opportunities across enterprise and commercial segments
• Build and maintain a strong and sustainable sales pipeline
• Proactively drive demand generation and pipeline development
• Build strategic relationships with key enterprise customers, system integrators, and partners
• Drive direct engagement with end customers to uncover business needs and opportunities
• Expand NETGEAR’s presence within both existing and new accounts
• Strengthen and expand the partner ecosystem across Taiwan
• Drive effective collaboration across distributors, resellers, and integrators
• Identify gaps and opportunities within the channel landscape and take action
• Position NETGEAR’s networking and AV solutions in customer environments
• Work closely with Solution Engineers and cross-functional teams on solution design and execution
• Support customer engagements including presentations, demos, and solution discussions
• Partner closely with APAC sales teams to share market insights and align strategies
• Participate in regional sales cadence (e.g., pipeline reviews, forecasting, deal discussions)
• Provide insights on market trends, customer needs, and competitive landscape