NETGEAR

Support Engineer

• Provide front-line support via phone, email, and chat for NETGEAR switches, wireless access points, business routers, NAS devices, NETGEAR Insight, and Exium.
• Diagnose and resolve moderately complex wired and wireless networking issues.
• Apply structured troubleshooting methodologies, follow established procedures, and escalate complex or unresolved issues to L3 Technical Support Engineers when required.
• Collaborate with L3 engineers to support efficient resolution of escalated cases.
• Communicate clearly with customers of varying technical levels, ensuring a smooth and professional support experience.
• Deliver a customer-focused, empathetic, and solution-oriented experience.
• Manage a queue of support tickets, ensuring timely and accurate resolution.
• Collaborate with peers, senior engineers, and cross-functional teams to resolve issues and share knowledge.
• Document troubleshooting steps, findings, and resolutions clearly in internal systems.
• Strive to exceed targets for customer satisfaction, productivity, and quality.
• Identify recurring issues and contribute to process and product improvements.
• Stay up to date with NETGEAR products, tools, and networking fundamentals.

L2 Technical Support Engineer

• Deliver Professional Services engagements for AV over IP deployments, including design validation, configuration, commissioning, optimization, and health checks.
• Travel extensively across the US to customer sites, including multi-day on-site engagements and flexibility to support urgent situations.
• Act as the L3 escalation point for Premium Support customers.
• Work on-site during installations, go-lives, and live or near-live events.
• Design and troubleshoot AV networks supporting Dante, AES67, NDI, and ST2110/IPMX.
• Manage multicast environments, ensuring proper IGMP behavior, QoS, VLAN segmentation, and bandwidth control.
• Support and troubleshoot PTP timing environments.
• Handle multi-vendor interoperability challenges.
• Perform deep technical analysis using packet captures and diagnostic tools.
• Act as a trusted technical advisor on-site with customers and partners.
• Collaborate with Systems Engineers and Sales teams for pre-sales support.
• Document findings, solutions, and best practices.
• Provide feedback to Product and Engineering on field observations and customer needs.

Service Delivery, Premium Support Engineer

Account Manager

• Own and deliver revenue targets across IT Networking and ProAV segments in Taiwan
• Develop and execute territory strategy to drive market expansion and revenue growth
• Identify, qualify, and close new business opportunities across enterprise and commercial segments
• Build and maintain a strong and sustainable sales pipeline
• Proactively drive demand generation and pipeline development
• Build strategic relationships with key enterprise customers, system integrators, and partners
• Drive direct engagement with end customers to uncover business needs and opportunities
• Expand NETGEAR’s presence within both existing and new accounts
• Strengthen and expand the partner ecosystem across Taiwan
• Drive effective collaboration across distributors, resellers, and integrators
• Identify gaps and opportunities within the channel landscape and take action
• Position NETGEAR’s networking and AV solutions in customer environments
• Work closely with Solution Engineers and cross-functional teams on solution design and execution
• Support customer engagements including presentations, demos, and solution discussions
• Partner closely with APAC sales teams to share market insights and align strategies
• Participate in regional sales cadence (e.g., pipeline reviews, forecasting, deal discussions)
• Provide insights on market trends, customer needs, and competitive landscape

Sales/Territory Account Manager – Enterprise

Software Engineer

• Define and execute innovation roadmap for SME managed switching solutions
• Lead system architecture decisions for next-generation SME switching platforms
• Drive adoption of cutting-edge technologies specifically adapted for SME markets
• Establish innovation partnerships with key SME customers
• Represent the company as a technical thought leader in SME networking
• Lead development of intellectual property portfolio focused on SME networking innovations

Staff Engineer II – Software Development

Product Marketing

• Owns the market strategy, positioning, and go-to-market narrative for NETGEAR Enterprise’s AV portfolio
• Define how NETGEAR switching and networking solutions address modern AV and broadcast challenges
• Ensure AV products are positioned as trusted infrastructure for modern AV and broadcast environments
• Assess market opportunities across Pro AV segments
• Track industry trends across AV-over-IP protocols
• Maintain understanding of technologies and define buyer and influencer personas
• Develop AV-specific product and solution positioning
• Create messaging frameworks and differentiate NETGEAR Enterprise AV solutions
• Weave together switches, management, profiles, and AV-optimized features into cohesive solution stories
• Own AV product messaging and positioning for launches

Senior Product Marketing Manager – AV Solutions

Accounting Manager

• Execute month-end and quarter-end close activities for global revenue, including but not limited to revenue and contra-revenue accruals (e.g., rev share, services)
• Warranty lag and returns reserve analysis
• Deferred revenue calculations and schedules
• Adjustments and reclasses (e.g., short-term vs. long-term deferred revenue, segment corrections)
• Validate system-generated entries (Rev Engine, amortization, waterfalls) and resolve discrepancies
• Prepare and reconcile key balance sheet accounts (deferred revenue, accruals, reserves)
• Support management reporting and quarterly disclosures related to revenue
• Assist with internal and external audits, including SOX and PBC requirements
• Prepare and lead Revenue Countdown and communicate status updates during close cycles
• Review customer and service provider contracts to assess revenue recognition implications
• Perform SSP analysis and evaluate carveouts, bundles, and allocation methodologies
• Assess Principal vs. Agent considerations and maintain supporting documentation
• Analyze bundle structures, lag impacts, and revenue allocation outcomes
• Track revenue share arrangements and ensure accurate accruals and reporting
• Partner cross-functionally with Sales, PLM, FP&A, Cost, IT, Legal, and regional teams on new product launches and go-to-market initiatives
• Evaluate accounting implications for new SKUs (hardware, services, support, bundled offerings)
• Support process design and system setup for new revenue streams (e.g., subscriptions, professional services, support)
• Ensure appropriate SSP, revenue allocation, and system configuration for new offerings
• Identify risks and recommend solutions to ensure ASC 606 compliance
• Develop and update forecasts across key revenue areas, including channel marketing (contra-revenue), service revenue, and bundled offerings
• Support Revenue Countdown forecasting and estimated revenue files
• Analyze actual vs. forecasted performance (e.g., shipments, returns) and explain key variances
• Identify and implement improvements across revenue accounting and reporting processes
• Support automation initiatives to enhance efficiency and data accuracy
• Maintain and improve documentation for revenue processes and controls.

Revenue Accounting Manager

People Operations

• Manage end-to-end people operations for India offices.
• Coordinate pre-boarding documentation including ID proofs, educational certificates, and background verification data.
• Set up new employees in HRIS across India and global systems, ensuring data accuracy and timely completion.
• Facilitate HR onboarding sessions for new joiners, covering employee benefits, policies, and key HR processes.
• Conduct HR orientation sessions covering benefits briefings, policy walkthroughs, and compliance training for all new joiners.
• Manage end-to-end resignation workflows including exit interviews, experience letters, and relieving formalities.
• Collect and validate monthly payroll inputs including attendance, leave records, pay changes, and loss-of-pay deductions.
• Coordinate with Finance and payroll vendors to ensure accurate and timely salary processing each cycle.
• Manage employee insurance administration, including handling queries, coordinating with vendors, and processing monthly additions and deletions.
• Maintain statutory registers and support statutory filings including PF, PT, and Shops & Establishment compliance.
• Liaise with labour law consultants on audits, inspections, and compliance updates.
• Oversee POSH compliance including Internal Committee (IC) constitution, employee awareness training, and annual reporting.
• Manage leave and attendance systems and maintain up-to-date holiday calendars for all India offices.
• Serve as the primary HR point of contact for employee queries on policies, payroll, benefits, and general HR processes.
• Issue employment-related letters including salary certificates, employment verification letters, and visa support documentation.
• Manage India-specific HR and administrative vendors including background verification agencies, insurance brokers, payroll providers, and facilities partners.
• Track and maintain vendor service agreements, renewal timelines, and performance metrics.
• Plan and execute company events, training logistics, employee welfare programs, and engagement activities.

People Ops Analyst

• Build and manage top-tier commercial AV business partners across Benelux, driving quarterly growth through solution selling, partner engagement, and a local business plan aligned to the NETGEAR partner program.
• Identify, recruit, and develop a strategic set of accounts - integrators, distributors, consultants, and end customers - and grow the AV channel business in the region in line with corporate goals.
• Manage and expand distribution channels, onboarding value-added and sub-distributors in key verticals to build a healthy project pipeline. Drive share-of-wallet gains across all product categories with existing channel partners.
• Find and engage specialist channel partners to accelerate adoption of wireless access points and managed switches supported by the NETGEAR cloud solution. Deliver regular partner training across all levels of the organisation.
• Create proposals and business plans, negotiate agreements, and provide accurate weekly forecasting and reporting. Maintain full understanding of the competitive landscape and develop strategies to achieve category leadership.
• Coordinate with NETGEAR internal resources - SE, marketing, product management, tech support, operations, and EMEA peers - to optimise sales results and ensure strong customer satisfaction.

Territory Account Manager, Enterprise AV

Solutions Engineer

• Scope, design, and drive end-to-end integration architectures between Salesforce clouds and external systems
• Build robust integrations connecting Salesforce with third-party applications
• Connect Salesforce with Engineering infrastructure running on AWS and enhance customer experience
• Develop and manage complex integrations using Salesforce APIs and middleware platforms
• Work closely with business stakeholders and product managers to translate complex business requirements
• Monitor integration performance, optimize data throughput, ensure data integrity across systems
• Create detailed technical documentation and share designs with technical leaders

Salesforce Integration Engineer

• The APAC Customer Account Coordinator supports end-to-end order management, customer service, and logistics coordination for Japan region.
• This role oversees the full sales order lifecycle—from purchase order verification and processing to backlog management and shipment coordination—ensuring timely communication with customers and internal stakeholders.
• Working closely with sales, material planners, and third-party logistics providers, the coordinator helps maximize revenue, optimize shipments, and resolve allocation or supply challenges.
• The position also includes order prioritization, KPI reporting and analysis, and maintaining accurate records in compliance with company policies.
• Manage the full lifecycle of sales orders and RMAs in Oracle, from order booking through fulfilment and returns (hardware and software).
• Prioritize and expedite sales orders to meet revenue and shipment targets.
• Maintain accurate and up-to-date departmental records in accordance with company policies.
• Support end-to-end customer operations, including onboarding, inventory management, and account reconciliation.
• Provide proactive and timely communication to customers and sales teams regarding order status, shipment updates, and issue resolution.
• Coordinate and schedule shipment appointments through customer logistics portals.
• Partner with third-party logistics providers to ensure efficient and accurate order fulfilment.
• Collaborate with material planners and sales teams on new product introductions (NPI) and product allocation management.
• Work closely with IT to improve business system performance and drive process automation.
• Prepare and analyse monthly KPIs and performance reports.
• Ensure compliance with ISO and SOX requirements.

Customer Account Coordinator

• Serve as a primary HR contact for managers and employees, providing guidance on a wide range of people-related topics.
• Build effective relationships with managers, coaching them on performance management, feedback, and employee development.
• Participate in team meetings to stay aligned with business priorities and proactively identify people-related needs.
• Analyze trends such as engagement, attrition, and employee relations themes, and share insights with HR leadership.
• Manage employee relations matters of low to moderate complexity, including performance concerns, workplace conflicts, and policy interpretation.
• Support investigations in partnership with senior HR and Legal, ensuring consistency and proper documentation.
• Guide managers through performance improvement plans (PIPs), corrective actions, and related processes.
• Provide support to employees navigating leaves, accommodations, and sensitive workplace situations.
• Support performance review cycles, including manager coaching and calibration processes.
• Partner with leaders on talent discussions, development planning, and internal mobility.
• Facilitate onboarding touchpoints and early employee check-ins to support retention and engagement.
• Execute core HR processes including promotions, transfers, and organizational changes with accuracy and attention to detail.
• Maintain knowledge of HR policies and ensure consistent application across teams.
• Contribute to HR initiatives and projects, including program rollouts and process improvements.

People Partner, Human Resources

Engineer

• Design, develop, and implement AI-related features for NETGEAR's ProAV product portfolio.
• Work closely with product management, software development, QA, and platform teams to define and deliver AI-enhanced product capabilities.
• Build and integrate solutions using LLMs, Retrieval-Augmented Generation (RAG), AI agents, prompt workflows, model inference pipelines, or related AI technologies.
• Translate product requirements and customer use cases into practical AI-driven features and workflows.
• Develop backend services, APIs, and system components needed to support AI capabilities in production environments.
• Evaluate and optimize AI feature performance, quality, latency, and reliability for real-world deployment.
• Design validation methods, benchmarks, and metrics for AI-enabled product features.
• Collaborate with engineering teams to integrate AI solutions into existing software architecture, automation frameworks, and CI/CD pipelines.
• Support troubleshooting, debugging, and continuous improvement of AI-related product features after deployment.
• Stay current with advancements in AI, ML, and LLM technologies and identify practical opportunities to apply them within the ProAV domain.

Systems Engineer

• Partner with account teams to deliver pre-sales technical consultation, solution design, product demos, and proof-of-concepts tailored to enterprise needs.
• Lead the architecture and deployment of enterprise-grade WiFi, switches, routers, and security and cloud solutions.
• Present technical content to diverse audiences, including IT stakeholders, channel partners, and internal teams.
• Serve as a technical bridge between the customer and NETGEAR’s Support organization, facilitating smooth post-sales transitions, managing escalations, and ensuring a consistent customer experience.
• Act as the voice of the customer by gathering, analyzing, and articulating technical feedback and feature requests to Product Management, helping shape product direction and ensuring customer needs are reflected in future releases.
• Design and support secure networking environments leveraging Zero Trust architecture, including user/device segmentation, role-based access, and secure onboarding.
• Promote and support the adoption of Cloud platforms, providing scalable cloud management for multi-site environments with capabilities such as zero-touch provisioning, real-time alerts, firmware lifecycle management, and network analytics.
• Conduct detailed RF planning and network design using tools such as Ekahau or similar.
• Enable and support NETGEAR’s channel ecosystem (MSPs, VARs, distributors) through technical training, solution guidance, and joint customer engagements.
• Maintain in-depth knowledge of competitive products, market trends, and the evolving enterprise IT landscape.

Senior Systems Engineer, AV & Enterprise

Accountant

• Prepare U.S. federal and state income tax returns, including supporting workpapers and schedules
• Support the review of income tax returns and filings
• Assist with international tax compliance, including coordination with external advisors on foreign filings (e.g., Forms 5471, 8858, 1118, etc.)
• Support quarterly and annual income tax provision (ASC 740), including deferred tax calculations
• Ensure timely and accurate filing of all income tax obligations
• Coordinate with external auditors and tax advisors during audits and reviews
• Maintain tax documentation and ensure compliance with internal controls (e.g., SOX requirements)
• Support sales and use tax, VAT, and GST compliance and reporting
• Assist with indirect tax audits and inquiries from tax authorities
• Monitor nexus and registration requirements across jurisdictions
• Collaborate with cross-functional teams (e.g., finance, operations, IT) to ensure proper tax treatment of transactions
• Support the evaluation and implementation of AI tools within the tax department
• Identify opportunities to automate and improve tax processes using data analytics and technology
• Partner with IT and finance systems teams to support integration of new tools
• Assist in developing documentation, training, and best practices for new processes
• Stay current on emerging technologies and trends in tax automation

Senior Tax Accountant

Sales

• Lead the design and delivery of weekly sales and promo performance reporting
• Own and manage the promotional calendar across retail and e-commerce channels, ensuring alignment to revenue, margin, and profitability goals
• Track promo details including dates, pricing, discounts, and funding
• Analyze promo effectiveness (lift vs baseline, ROI, margin impact)
• Analyze competitor promotional behavior and deliver data-driven recommendations to optimize our promotion strategy
• Partner with Finance on promo forecasting, accruals, and actuals
• Collaborate with sales to incorporate promos into forecasts
• Drive reporting automation and efficiency by leveraging AI tools, including large language models and agentic workflows to reduce manual effort and accelerate insight delivery
• Identify trends, risks, and opportunities tied to promotional activity