Service Delivery, Premium Support Engineer

NETGEAR

Service Delivery Engineer engaging with customers for AV over IP deployments and live event troubleshooting. Collaborating on-site with teams while ensuring system integrity and client satisfaction.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $145,000 - $150,000 per yearWebsite

Tech Stack

Tools & technologies

Switching

About the role

Key responsibilities & impact

Deliver Professional Services engagements for AV over IP deployments, including design validation, configuration, commissioning, optimization, and health checks.
Travel extensively across the US to customer sites, including multi-day on-site engagements and flexibility to support urgent situations.
Act as the L3 escalation point for Premium Support customers.
Work on-site during installations, go-lives, and live or near-live events.
Design and troubleshoot AV networks supporting Dante, AES67, NDI, and ST2110/IPMX.
Manage multicast environments, ensuring proper IGMP behavior, QoS, VLAN segmentation, and bandwidth control.
Support and troubleshoot PTP timing environments.
Handle multi-vendor interoperability challenges.
Perform deep technical analysis using packet captures and diagnostic tools.
Act as a trusted technical advisor on-site with customers and partners.
Collaborate with Systems Engineers and Sales teams for pre-sales support.
Document findings, solutions, and best practices.
Provide feedback to Product and Engineering on field observations and customer needs.

Requirements

What you’ll need

5–10+ years of experience in network engineering, AV integration, or Professional Services.
Strong expertise in IP networking including multicast, VLANs, QoS, and switching.
Hands-on experience with AV over IP technologies: Dante, AES67, NDI.
Exposure to ST2110, IPMX, and PTP timing environments preferred.
Experience in AV environments such as corporate AV, live production, or broadcast.
Strong troubleshooting and diagnostic skills in complex, live environments.
Proven experience working on-site with enterprise customers and system integrators.
Willingness and ability to travel extensively across the US.
Strong written and verbal communication skills with both technical and non-technical audiences.

Benefits

Comp & perks

Offers Equity
Offers Commission

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AV over IPnetwork engineeringmulticastVLANsQoSswitchingDanteAES67NDIPTP timing

Soft Skills

troubleshootingdiagnostic skillscommunicationcollaborationcustomer servicetechnical advisorydocumentationproblem-solvingflexibilityteamwork