Nestle

Manager

• Assist the Category Manager in developing country category plans during Integrated Commercial Planning (ICP) by providing required brand-related inputs, such as consumer data and retail audit insights.
• Support the Category Manager to achieve NNS/RIG/OG/OP1 objectives at the country level for the defined category.
• Collaborate with the Category Manager on all brand-related inputs for Monthly Business Planning meetings and actively participate in those meetings.
• Help ensure pricing aligns with the validated pricing strategy for the category; recommend consumer pricing and define desired relative pricing when required.
• Develop briefs for consumer activity implementation and obtain the necessary approvals.
• Assist the Category Manager in organizing and following up on all category activities and events, proposing improvements to enhance results and future planning.
• Manage category-specific sampling activities.
• Execute structured and regular trade and in-home visits, translating shopper, consumer, and trade observations into actionable insights to support category and brand decisions (pricing, assortment, visibility, availability, activation).
• Understand the impact of PFME spend on the category P&L and monitor brand performance and health.
• Assist the Category Manager with pre- and post-evaluation of consumer activities by providing required inputs and data.

Category Development Manager – Dairy

Customer Support

• Liderar la ejecución del programa de Total Service Quality dentro de IMS LATAM, asegurando que los mecanismos de medición reflejen con precisión tanto la calidad percibida como la calidad entregada.
• Monitorear, analizar y reportar los resultados de calidad de los servicios de Marketing (por ejemplo, CRM, Sitios Web, Publishing, Search, Social Media Intelligence, etc.) a los principales stakeholders.
• Gestionar la agenda de evaluación de calidad junto con los representantes de los mercados, recopilando feedback estructurado y generando recomendaciones claras.
• Preparar reportes y presentaciones ejecutivas sobre los indicadores.
• Colaborar con los equipos operativos para implementar acciones correctivas y planes de mejora, asegurando el cierre del ciclo de feedback.
• Contribuir a la definición y actualización de los KPIs de servicio.

Senior Customer Experience Analyst

Marketing

• Spolupráce s evropskou centrálou na přípravě komunikace a aktivit a jejich adaptace na lokální situaci
• Spolupráce na vývoji a přípravě kanálových strategií pro vybrané prodejní kanály
• Příprava a exekuce komunikace novinek, aktivit a témat udržitelnosti
• Vymýšlení a realizace projektů pro rozvoj prodejních kanálů (B2B) - např. promo akce pro koncové zákazníky (příprava, nákup a spravování POS materiálů, eventy a ad-hoc aktivity)
• Vyhodnocování aktuální situace na trhu dle relevantních zdrojů a následné nastavení rozvojových aktivit
• Úzká spolupráce napříč odděleními, především s obchodním týmem
• Příprava podkladových materiálů a prezentací pro obchodní tým
• Zodpovědnost za čerpání rozpočtu
• Práce s interními daty a jejich vyhodnocování, reporting
• Správa a budování databáze zákazníků, listingové prezentace

Trade Marketing Specialist – B2B

Brand Manager

• Responsible for longer-term brand growth (3+ years)
• Focus on new brand/category whitespace, business models and technology
• Builds pipeline of innovation and opportunities to incorporate into Market Business Strategy
• Develop a deep understanding of consumer through data and research to prioritize growth opportunities
• Leverage data and trends to generate insights and transform them into marketing innovation
• Chart a course for the category, portfolio and brand using data-driven decision-making
• Identify and address knowledge gaps in consumer, brand, product, business and marketplace
• Explore and incorporate new approaches to brand innovation

Innovation Associate Brand Manager

Sales

• Brand Advocate: You share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
• Customer Obsessed: You have a heart for hospitality and working with people.
• Greet and Engage: You create a memorable experience for customers, making them feel valued and eager to return.
• Listen and Learn: You understand the customer’s needs and recommend personalized coffee and machine solutions.
• Product Knowledge and Promotions: You offer complimentary coffee tastings and display your coffee and product knowledge to build our customer base and sales.
• Team Collaboration and Respect: You proactively support and collaborate with team members to create a cohesive and successful work environment.
• Operations and Safety: You will take part in maintaining our elegant boutique environment, assisting with shipments, arranging eye-catching displays, keeping the coffee wall stocked and ensuring cleanliness.
• Training and Learning: You will undergo a training period that sets you up for success well beyond your first day.

Retail Sales Associate

• As the welcoming face of our retail boutique, you will guide and assist our customers, providing an inviting experience that goes beyond selling coffee.
• Your knowledge will help customers discover their perfect coffee match and create unforgettable moments with Nespresso!
• Share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
• You create a memorable experience for customers, making them feel valued and eager to return.
• You understand the customer’s needs and recommend personalized coffee and machine solutions.
• You offer complimentary coffee tastings and display your coffee and product knowledge to build our customer base and sales.
• You proactively support and collaborate with team members to create a cohesive and successful work environment.
• You will take part in maintaining our elegant boutique environment, assisting with shipments, arranging eye-catching displays, keeping the coffee wall stocked and ensuring cleanliness.
• You will undergo a training period that sets you up for success well beyond your first day.

Retail Sales Associate, part-time

• Responding to tax inquiries: Assess and address questions related to the company’s and affiliates’ tax processes and operations.
• Provide support to the team and other related departments.
• Analyze tax operations and their impacts: Review company transactions to identify tax implications and opportunities for tax optimization.
• Analyze tax reconciliation items: Perform account reconciliations and resolve tax-related discrepancies, collaborating with other areas to ensure compliance.
• Review correct tax incidence, tax incentives and special regimes, if applicable: Ensure that applied rates, reductions, tax conditions and taxation are correct and that the company is tax-compliant with authorities.
• Monitor tax audits/risk matrices: Track potential inconsistencies in tax information that could result in penalties.
• Support responses to audits, notices and inquiries from competent authorities: Collaborate on audits and inspections by preparing necessary documentation and responding to queries.
• Support tax assessment and audit activities: Assist in preparing for internal and external audits, ensuring all records and reports are compliant.

Senior Tax Services Analyst

Analyst

• Monitoring Traditional (Phones, Email/Webform) and Digital (Social Media, Live Chat, Ratings and Reviews, Messaging Apps) communication channels.
• Handling all incoming calls for the brands to address consumer concerns, including comments, feedback, inquiries, or complaints
• Managing immediate communication channels like Phones and Live Chat to ensure prompt responses
• Monitoring owned social media channels and interacting with consumers using an appropriate tone of voice tailored to each platform
• Identifying consumer complaints and processing refunds through the Omnichannel system
• Managing consumer webshop orders, including order tracking, replacements, cancellations, and refunds
• Assisting in technical concerns for machine-related issues
• Adapting and applying Consumer Engagement Framework best practices - providing empathy, learning from consumers, solving the concern with extra value when dealing with and resolving contacts
• Recording and categorizing all consumer concerns processed in Salesforce Engage Omni
• Proactively addressing potential reputational risks and promptly notifying relevant Functions/Brands to mitigate issue escalation and assist in issue management

Consumer Engagement Analyst

Data Analyst

• Manage monthly data collection and reporting according data standards, business requirements, quality controls and requested timeframes.
• Work closely with data stakeholders both internally and externally to stay abreast of new and evolving business requirements to align our data content with business needs.
• Measure service performance through reporting metrics, ensuring adherence to standards and principles.
• Perform data mapping and harmonize the process consolidating data and transforming it into one cohesive data set following reporting standards and business requirements and using available technical/automation solutions.
• Document and communicate data standards to promote consistent and optimal data management practices.
• Document and improve processes for managing data along its lifecycle; operationalize data management and governance activities.

Junior Syndicated Data Analyst

Business Analyst

• As an IT Senior Business Analyst, you will be the partner of business from IT, ensuring a deep understanding of business needs, opportunities and issues, advising on the best solutions.
• Support the development of technology strategies and roadmaps, ensuring alignment with business goals.
• Collect, analyse, document and test program development and process flows.
• Coach the virtual team to find the best solutions that align with customer objectives and IT strategy.
• Partner with business, market FRM (Function Relationship Manager) and IT Product Team to translate business requirements into IT solutions.
• Ensure security and compliance requirements are considered in solution design.
• Adhere to the governance, guide and reinforce the virtual team and business on the way of working.
• Escalation Management and support Vendor Performance Management.

Senior IT Business Analyst – Supply Chain, Procurement

Operations

• Monitor the SAP CDC platform to ensure availability, performance, and data integrity.
• Check and validate platform configurations, including data schemas, policies, screen sets, API integrations, and security features such as SAP CDC RBA (Risk Based Authentication).
• Apply configuration changes and updates in alignment with business and technical requirements.
• Investigate and resolve incidents related to authentication, registration, and user profile management.
• Collaborate with internal teams and SAP support for issue escalation and resolution.
• Perform routine health checks and maintain operational dashboards and reports.
• Document configuration changes, troubleshooting steps, and operational procedures.
• Support new market rollouts or platform deployments, ensuring configuration consistency and quality.
• Contribute to testing activities for new features or updates, ensuring compliance with security and data privacy standards.

SAP CDC Operations Specialist

Human Resources

• Execute accurately and timely daily operational activities and functions
• Personal Administration – processing in SAP hire/re-hire, transfer, promotion, end of employment, update personal details
• Time Management – manage in SAP work schedules, resolve anomalies, manage absences/attendances, evaluate time, reporting
• Payroll administration – manage additional and recurring payments and deductions
• Providing answers to the written and oral requests received from the employees of the market in scope
• Preparing reporting to IBPs and state authorities
• Quality and timeliness of solving all enquiries, received by e-mail (Case Management)/web-form
• Analyze and follow-up the legislation changes of the countries in scope related to the daily operational activities
• Ensure ongoing proactive cooperation with PY team, Contact Centre and Market Local stakeholders

HR Admin, OM Associate

• Ser el punto de contacto principal entre la fuerza de ventas y la parte técnica del mercado y NBS, gestionando la demanda de todos los procesos de la línea de servicios de Nestlé Professional.
• Asegurar el cumplimiento del SLA (Service Level Agreement) de los procesos y monitorear la resolución de los casos.
• Monitoreo y control de los principales KPIs y elaboración de informes.
• Participar en reuniones diarias y semanales (DOR y WOR) y proponer acciones de mejora para los procesos del área.
• Generación de reportes.
• Responsable de asegurar el procesamiento de los movimientos de máquinas de café y mantener alineada la flota de máquinas.
• Responsable del mercado asignado, brindando también apoyo a otros mercados en caso de ser necesario.

B2B Services Analyst

Communications

• Support the development and execution of strategic communication plans
• Support PR activities, interfacing with agencies, internal stakeholders, and related areas
• Manage relationships with influencers
• Interface with internal teams and agencies to create, review, and publish social media content
• Develop and implement internal communication initiatives
• Perform measurement and analysis of results

Senior Communications Analyst

• Be an integral part of the core business team
• Responsible for development of Integrated Commercial Plan
• Drive all actions needed to develop marketing plans
• Track, analyze, and propose actions based on consumer initiatives
• Coordinate with supply chain for new product development
• Responsible for executing marketing actions and campaigns
• Responsible for brand competitive tracking on communication and pricing