NCR Corporation

Field Engineer

• Perform customer installations, maintenance, and service calls promptly and effectively
• Service electromechanical equipment, including self-checkout systems, within an assigned territory
• Conduct maintenance, repairs, preventive maintenance, and system overhauls

Field Service Technician

Operations

• Own and lead end-to-end delivery execution for strategic customers accounts
• Ensure that all products and services – from order through delivery, deployment, production and decommissioning – are delivered successfully, profitably, and in line with customer expectations
• Act as the primary operational partner for customer leadership
• Collaborate closely with NCRV Sales, Account Teams, Fulfillment, Supply Chain, SW maintenance and development, HW Support, and Professional Services organizations
• Build and maintain strong relationships with customer leadership, NCRV Sales and Delivery Teams, Accounting and Finance, Professional Services, SW Development and Maintenance teams
• Provide operational leadership, technical and industry expertise to enable profitable growth across assigned customer accounts
• Schedule and lead regular customer review meetings to assess delivery quality, address service issues, and plan new product and service deployments
• Drive performance across critical KPI’s, service delivery and overall effectiveness
• Monitor, analyze and act on key performance metrics and customer feedback
• Identify issues early and develop action plans, escalating to senior or executive leadership when required to ensure successful resolution
• Maintain full visibility and accountability for the success of all services, including Software and Hardware related
• Support Sales efforts by identifying growth opportunities, assisting with account intelligence, and engaging NCRV sales resources
• Establish and enforce operational policies, procedures and best practices

Customer Operations Leader

Outside Sales

• Prospect, network, and close deals with restaurants across the Miami area
• Meet clients face-to-face, understand their needs, and show them how our tech can transform their operations
• Act as a trusted advisor—no pushy sales tactics here
• Use tools like Salesforce to track activity and forecast performance
• Partner with solution engineers, account managers, and onboarding teams to deliver an amazing client experience
• Stay current on industry trends and competitive offerings to level up your pitch

Territory Sales Manager – Restaurants Tech

• Perform customer installation, maintenance, and service calls promptly and effectively.
• Service electromechanical equipment like self-checkout systems within an assigned territory
• Perform maintenance, repair, PM work, and system overhauls.

Field Service Technician I

Implementation Specialist

• Installation, maintenance, and repairs on equipment within an assigned territory to ensure continuity of customer operations
• Ownership of customer problems or incidents until they are resolved to the customer's satisfaction
• Diagnose, repair, and replace components on any equipment supported by NCR Voyix
• Perform required modular swaps and unit replacements
• Build working relationships with customers and develop informal communication channels with customer account at the local level
• Represents NCR Voyix positively
• Perform periodic preventative maintenance on assigned products
• Responsible for all NCR Voyix assets used in the delivery of customer services
• Maintain an appropriate parts inventory as well as parts record keeping
• Accurate and prompt reporting of calls and activity

Customer Engineer

Account Executive

• Lead efforts to deliver tailored solutions to key clients and achieve sales targets.
• Develop and execute strategic plans to enhance client relationships and drive growth.
• Serve as a trusted advisor to clients, understanding and addressing their needs.
• Conduct detailed presentations and product demonstrations for key decision-makers.
• Collaborate with internal teams to ensure solution feasibility and success.

Senior Account Executive – Restaurants

• Manage the full sales cycle, consistently exceeding revenue targets in Brazil.
• Develop and maintain long-term relationships with key clients.
• Act as a strategic advisor to clients, understanding and addressing their needs.

Account Director – Retail

QA Engineer

• Automate tests using homegrown and/or open-source test frameworks
• Collaborate across teams to develop solution-based test plans and ensure that feedback from different stakeholders is incorporated
• Maintain a high-level understanding of other NCRVOYIX product lines to assess their impact on the overall solution
• Flexible to work in different areas like Backend, UI, and API testing
• Work towards sustaining current processes and implementing new ones
• Manage and maintain the QA environments and plan for future improvements
• Analyze user stories and business process requirements to estimate quality risks
• Work with containerized environments using Docker and Kubernetes
• Support virtualization and orchestration using KubeVirt for testing and deployment scenarios

Software Quality Engineer

• Automate tests using homegrown and/or open-source test frameworks
• Collaborate across teams to develop solution-based test plans and ensure that feedback from different stake holders is incorporated
• Maintain a high-level understanding of other NCRVOYIX product lines to assess their impact on the overall solution
• Flexible to work in different areas like Backend, UI and API testing
• Work towards sustaining current processes and implementing new ones
• Manage and maintain the QA environments and plan for the future improvements and support in the planning
• Analyze user stories and business process requirements to estimate quality risks

Senior Quality Engineer

• Prospect, network, and close deals with restaurants across the Dallas area
• Meet clients face-to-face, understand their needs, and show them how our tech can transform their operations
• Act as a trusted advisor—no pushy sales tactics here
• Use tools like Salesforce to track activity and forecast performance
• Partner with solution engineers, account managers, and onboarding teams to deliver an amazing client experience
• Stay current on industry trends and competitive offerings to level up your pitch

Sales

• Lead the Retail Sales team
• Develop and execute sales strategies
• Collaborate with cross-functional teams
• Optimize retail operations and experiences
• Drive revenue growth

Vice President, Retail Sales

• Responsible for selling the Restaurant solution portfolio within an assigned territory
• Sells solutions and services to secure new opportunities maximizing revenue and profitability
• Increases NCR Voyix's ship share
• Targets current client accounts in local geographic area, typically at ownership level, in the small to medium-sized business market
• Responsible for prospecting, managing and bringing to closure new business opportunities within targeted area
• Accountable for building relationships with prospective and competitive customers
• Serves as key interface in defining customer needs and NCR Voyix's ability to meet those needs through solutions
• Responsible for proposing and closing deals in the assigned territory
• Must maintain focus on the development of new business opportunities and closing current accounts allowing us to aggressively penetrate competitive accounts

Field Service Technician

Customer Operations Leader

Territory Sales Manager – Restaurants Tech

Field Service Technician I

Field Service Technician I

Customer Engineer

Senior Account Executive – Restaurants

Account Director – Retail

Field Service Technician

Field Service Technician

Software Quality Engineer

Senior Quality Engineer

Territory Sales Manager – Restaurants Tech

Vice President, Retail Sales

Account Executive II – Restaurants