Customer Engineer

NCR Corporation

Customer Engineer responsible for installation, maintenance, and repairs of equipment at NCR Voyix in Auckland. Ensuring customer satisfaction and operational continuity through equipment support and problem resolution.

Posted 7/13/2026full-timeAuckland • 🇳🇿 New ZealandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong mechanical and electrical aptitude with a focus on PC hardware maintenance and customer service. Capable of diagnosing and resolving equipment issues while maintaining effective communication with customers.

Highest-signal resume keywords

PC Hardware MaintenanceMechanical AptitudeCustomer Relationship SkillsProblem-Solving SkillsBasic Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Equipment InstallationPreventative MaintenanceComponent DiagnosisModular SwapsUnit ReplacementsParts Inventory ManagementCall ReportingNetwork MaintenanceRouter SupportServer Maintenance

Soft Skills

Interpersonal SkillsCommunication Skills

Tools & Technologies

NCR VoyixMicrosoft Office SuiteWindows OS

Certifications & Qualifications

Valid Motor Vehicle License

Industry Keywords

Customer OperationsTechnical SupportField ServiceEquipment RepairFlexible Schedule

About the role

Key responsibilities & impact

Installation, maintenance, and repairs on equipment within an assigned territory to ensure continuity of customer operations
Ownership of customer problems or incidents until they are resolved to the customer's satisfaction
Diagnose, repair, and replace components on any equipment supported by NCR Voyix
Perform required modular swaps and unit replacements
Build working relationships with customers and develop informal communication channels with customer account at the local level
Represents NCR Voyix positively
Perform periodic preventative maintenance on assigned products
Responsible for all NCR Voyix assets used in the delivery of customer services
Maintain an appropriate parts inventory as well as parts record keeping
Accurate and prompt reporting of calls and activity

Requirements

What you’ll need

High School Diploma or equivalent years of related experience
Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite
Experience in PC Hardware Maintenance and support
Good problem-solving skills
Excellent interpersonal skills/customer relationship skills required
High level of mechanical/electrical aptitude
Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required
Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-calls.
Must be licensed to operate a motor vehicle in your jurisdiction

Benefits

Comp & perks

Health insurance
Professional development opportunities