Customer Operations Leader

NCR Corporation

Customer Operations Leader for NCR Voyix leading delivery execution for strategic customer accounts. Collaborating with various teams to ensure successful product and service delivery while maintaining strong customer relationships.

Posted 7/23/2026full-timeQuebec • 🇨🇦 CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational leadership and expertise in managing multi-location and multi-country operations within the Convenience and Fuel Retailer market. Proven ability to drive performance through effective KPI management, customer relationship building, and strategic partnership development.

Highest-signal resume keywords

Operations ManagementCustomer Relationship ManagementKPI Performance AnalysisContract NegotiationBilingual in English and French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisSoftware Support SolutionsHardware Support SolutionsOperational Policy DevelopmentProject Management

Soft Skills

LeadershipOrganizational StrengthExecution DisciplineCollaborationCommunication

Certifications & Qualifications

Bachelor’s Degree in Technical DisciplineMaster’s Degree Preferred

Industry Keywords

Convenience RetailFuel RetailMultinational OperationsCustomer FeedbackService Delivery

About the role

Key responsibilities & impact

Own and lead end-to-end delivery execution for strategic customers accounts
Ensure that all products and services – from order through delivery, deployment, production and decommissioning – are delivered successfully, profitably, and in line with customer expectations
Act as the primary operational partner for customer leadership
Collaborate closely with NCRV Sales, Account Teams, Fulfillment, Supply Chain, SW maintenance and development, HW Support, and Professional Services organizations
Build and maintain strong relationships with customer leadership, NCRV Sales and Delivery Teams, Accounting and Finance, Professional Services, SW Development and Maintenance teams
Provide operational leadership, technical and industry expertise to enable profitable growth across assigned customer accounts
Schedule and lead regular customer review meetings to assess delivery quality, address service issues, and plan new product and service deployments
Drive performance across critical KPI’s, service delivery and overall effectiveness
Monitor, analyze and act on key performance metrics and customer feedback
Identify issues early and develop action plans, escalating to senior or executive leadership when required to ensure successful resolution
Maintain full visibility and accountability for the success of all services, including Software and Hardware related
Support Sales efforts by identifying growth opportunities, assisting with account intelligence, and engaging NCRV sales resources
Establish and enforce operational policies, procedures and best practices

Requirements

What you’ll need

5+ years of experience in Operations, with proven success leading multi-locations and multi country operations
Strong understanding of Software and Hardware support solutions within the Convenience and Fuel Retailer market in Canada
Demonstrated leadership capabilities with high accountability, organizational strength, and execution discipline
Proven ability to gather, analyze, and present data to both internal and external stakeholders
Experience negotiating contracts and managing customer relationships in a multinational environment
Bachelor’s degree in a technical discipline (engineering or similar), Master’s degree preferred
Proven ability to transform customers into long-term strategic partners
Experience managing responsibility for multiple accounts strongly preferred
Willingness to travel domestically and internationally
Fluency in English and French required

Benefits

Comp & perks

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity
The Company has an accommodation process in place and provides accommodations for employees with disabilities